Know your target devices, understand the turf
Remote debugging and its benefits
Maneuveringaround memory limitations
Mobile Networks: Going through tunnels
Keep it simple

This session will cover the plans for existing Nortel products and their upgrade and support roadmap. It will give you an insight into inclusions and considerations for your strategic communications technology plans both short and long term.

The future is all about new mobile experiences. In her seminar Silvia will talk about current and future trends of mobile devices and more generally speaking mobile experiences. She will talk about original forms of information design and about the next concepts of universality. Silvia will speak about forecasts, trends and expected changes in user as well as usage behaviour and more importantly about how these behavioural changes will impact future information design and mobile experiences.

If you associate hosted or managed voice services with feature-deficient Centrex type solutions, it’s time to think again. By de-coupling enterprise class communications software from hardware, enterprise organisations now have unprecedented flexibility in how to deploy their voice communication services. Whether via traditional IP-PBX, on industry standard servers, in a virtualised environment or as a fully-featured managed service, voice Communications as a Service (CaaS) has finally arrived in enterprise class form.

Looking at the latest trends in the Wireless & Mobile industry. How people are using mobility for business success. Best practices in rolling out and managing mobility solutions

With offerings coming to market from major players and a promise of a single device for end users, do the benefits, protocols, standards and technologies deliver for business or residential users today?
With options around customer premises or carrier technology offerings available, what works for your business and where is this heading?

Using mobile networks for machine to machine (M2M)communications has exploded in the last couple of years.

The UK is ahead of the curve compared to most of Europe and the rest of the world in terms of:
Vehicle Telematics
Automatic Meter Reading
Mobile CCTV/Digital Signage
Mobile Payments, MePOS and Ticketing
Real Time Passenger Information
However some providers are still struggling to catch up on the different expectations that data has. Especially when compared to the business pattern that ‘Voice’ has built up over the last twenty years. It is those different expectations that can make the difference between a failed produc

During these turbulent times being in control of your business, having the agility to adapt to the changing environment and respond to customer needs is vital to stay ahead of the completion. A plan for your communications built around your users, business and customers is vital to empowering people to provide the levels of service customers require. We will discuss the different ways this can be achieved, the challenges on the way and how technology is not the only way of achieving success.

Making the next infrastructure decision to replace or build on your Nortel estate is the most pervasive discussion in our online groups. This session will look at the options and choices available to you. Give you an independent view of the current solutions landscape and leave you with the intelligence you need to make the next buying decision to ensure you have a sustainable technology partner.

In this session you will get a look at the next generation of this platform through a series of demos. Brett will demonstrate how one can extend the Office Communicator experience into your Windows Presentation Foundation and Silverlight applications using new controls. He will also highlight how the UC Managed API 3.0 provides access to the new Voice-over-IP features of Communication Server.

• The art of the possible now
• Trends and case studies in mobile application innovation
• The future of mobile applications a preview of what is coming and whats on the horizon

This session will look at the options and choices available to the small office and home worker looking for a VoIP Solution, giving you an independent view from Gigaset on the market to date and the future of VoIP for remote workers. Inspiring Conversation.

This session will look at the options and choices available to an SME looking for a VoIP Solution, giving you an independent view from Gigaset on the market to date and the future of VoIP for SME’s. Inspiring Conversation.

At TANDBERG we believe in the power of visual collaboration. We have been building on the promise of Unified Communication and extending it with our Video 1st approach. Our vision is one of enabling the whole organisation to experience the productivity of Telepresence. In this session we will share our vision of Unified Communication and show how business quality video enables the connection of people to people, people to ideas and ideas to business outcomes.

At TANDBERG we believe in the power of visual collaboration. We have been building on the promise of Unified Communication and extending it with our Video 1st approach. Our vision is one of enabling the whole organisation to experience the productivity of Telepresence. In this session we will share our vision of Unified Communication and show how business quality video enables the connection of people to people, people to ideas and ideas to business outcomes.

This seminar will discuss the tangible benefits BT has realised from using audio, web and video conferencing to promote and establish a flexible and remote working policy. During the session there will be live video demonstrations of actual home workers.

The Symbian platform is the most flexible and customisable smartphone operating system, and the most suited to Unified Communications.
Symbian has built-in VOIP, instant messaging, email, text messaging, voice calling, video calling, and even TV-out. This session explores how Symbian brings these features together into a coherent whole, both for the platform and independent application developers, referencing the upcoming Symbian^3 release and thinking forward to Symbian^4, which includes a full redesign of Symbian's user interface.

A presentation on how organisations can embrace change, enhance their proposition to workers and build a more collaborative and efficient organisation using familiar business applications

- Overview of the mobile application and content ecosystem
- Symbian, Windows Mobile, Android, iPhone, J2ME, etc - for applications, browsers and gateways
- Experience as a third party developer
- Application and platform incompatibility and signing issues, solutions and way forward
- Thinking beyond the mobile - new opportunities with Bluetooth Low Energy and accessories

Join Plantronic's Philip Vanhoutte, Managing Director for EMEA, as he presents Work Topology and Acoustic Intelligence: The Critical Factors for Successful UC Implementation

If you think you don’t have a contact centre, think again. Every organisation does, whether it’s a few people answering customer calls or a fully fledged customer service department. Contact centres no longer need to be human warehouses in a single location. Today’s flexible working applications allow contact centre agents to be anywhere, to be available on demand to cope with peak times, and to enable your organisation to excel in the customer service you provide whilst effectively managing your contact centre resources. Find out more from a market leader in contact centre applications, Mitel.

Remember January 2010? The snow. The disruption. The newspaper headlines about the massive cost to the UK economy. It really doesn’t have to be like that! Simple flexible working practices cost little, are easy to deploy, and empower your staff to stay productive, collaborating and communicating in real-time with colleagues and customers. No organisation should be allowed to grind to a halt because staff can’t get to work. Find out how to do better via a market leader in flexible working applications, Mitel

8el is the managed communications provider of choice for mid-enterprise businesses within the UK, supplying VoIP telephony, ISP services and Wide and Local Area Network solutions to the market, with proven experience in delivering quality converged networks. The fully managed solutions 8el designs, delivers and maintains are highly tailored to match customer requirements and cover a full range of communications services CallPort is 8el's fully managed, network based VoIP telephony solut...

View 8el's full profile

AcumenMobile 3.0 enables your business to deliver new business line and business income services to mobile device users. Deliver best of breed mobile-based publishing, collaboration and mobile worker solutions to PDA, Blackberry, Iphone and Mobile Device users. Visit the innovation Pods - stand 802 for a demonstration and technical details

View AcumenMobile's full profile

Founded in 1986 in Berlin, AVM is a leading manufacturer of broadband routers in Europe, maker of the versatile FRITZ!Box router products for ADSL, VDSL, Cable, and Mobile 3G services integrating VoIP, Wifi 11n, VPN, and a Telephone PSTN/SIP Micro PBX switch with DECT, analog and ISDN support for maximum connectivity in the Soho and Residential work place. The Micro-PBX supports many fixed mobile convergence functions to help link all communications together. The Berlin-based communication...

View AVM Group's full profile

BigHand voice productivity software allows professionals to record, edit and send voice files or verbal tasks via BlackBerry® smartphone to office based support, outsourced services or convert voice to text. Recordings submitted via BigHand for BlackBerry instantly enter the office workflow, and are tracked via status updates, priorities and alerts.

View BigHand's full profile

Britannic Technologies are a highly innovative, focused and capable ICT partner, helping our clients realise the many benefits that can be achieved through unified communications and the convergence of voice, data and video technologies. Our award winning integration, market leading technical capabilities and clear vision for the future enables us to deliver significant value complimented with a real passion for long term partnerships and service excellence established over our 25 years o...

View Britannic Technologies Ltd's full profile

About BT Conferencing BT Conferencing is the UK’s number one provider of advanced collaboration services to businesses across the world. We help our customers reduce costs and work more productively using our audio, video and web conferencing technology to collaborate more effectively. As a result, companies are able to share information and make decisions quicker. Their employees contribute more to their organisation, while maintaining a better work-life balance and working in an environm...

View BT Conferencing and Polycom's full profile

ClickSoftware is the leading provider of mobile workforce management and service optimisation solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. We offer a full range of service management software for any size of service organisation from 5 to 50,000, as well as a host of implementation, educational, and support services-all aimed at helping service organisations complete more calls per day, week...

View ClickSoftware Europe's full profile

CommonTime - Experts in Mobile Enterprise Application Platforms. • Mobilizing paper based business processes for increased efficiency. • Simplifying mobile application development and deployment. • Mobilizing workforces and their business processes. • Flexible solutions that operate across a range of mobile devices and operating systems. • Delivering immediate ROI for our customers.

View CommonTime 's full profile

Break Down Barriers to Communication E-mail. Chat. Text messages. Cell phones. PDAs. It seems like every day there’s a new form of communication, and each one can offer your organization an innovative way to do business. The downside? Complexity. Too many devices, too many platforms, and too many conflicts. What businesses need today is an integrated solution with a single interface, letting them capitalize on the power and flexibility of these communication tools without getting bogged...

View Dell Corporation's full profile

Emertec distributes the award-winning Asterisk-based range telephony products from Xorcom; patent-pending ViBE software which allows you increase the density of VoIP calls and improve QoS on your network and a range of excellent value VoIP phones and routers, some unique to UK.

View Emertec Limited's full profile

Eurodata are a Microsoft Unified comms specialist and bring to the UC Expo the very first OCS appliance that can be deployed to SME organisations in days. Since 1990 Eurodata have been delivering enterprise IT solutions and services to the mid market that have won multiple awards including ‘Microsoft Security Partner of the Year’ 2008 and Unified Communications Partner Finalist 2009. The company is one of the top 100 global managed service providers and among the top 250 executive management...

View Eurodata Systems's full profile

G3 is an Avaya Platinum Partner specialising in designing, implementing and maintaining IP Telephony and Unified Communications solutions for businesses accross the globe. Our implementations enable companies to: • reduce operating costs • improve customer retention • increase productivity We're demonstrating all of the Avaya UC applications here at UC Expo.

View G3 Telecommunications PLC's full profile

Huddle.net is the online collaboration platform that helps enterprises work better together. It offers a network of secure online workspaces where you can share files, collaborate on ideas, manage projects and organize virtual meetings. Huddle is available online, on mobile, on desktop.

View Huddle.net's full profile

Deliberately Innovative IP Communications for Business. Interactive Intelligence, Inc.® (Nasdaq: ININ) is a global provider of business communications software and services for the contact centre, enterprise IP telephony and business process automation. The company was founded in 1994 and today employs more than 600 professionals along with a growing Partner network to serve 3,000 customer organisations worldwide. Interactive Intelligence maintains its World Headquarters in Indianapolis, I...

View Interactive Intelligence's full profile

Interchange is a BlackBerry Alliance Elite member with over 30yrs experience of developing and implementing custom mobile applications and enterprise systems integration on multiple device platforms including Blackberry, Windows Mobile and Android for both Enterprise/SME Business and consumer markets, as well as a broad range of packaged mobile applications.

View Interchange Group's full profile

Interoute is Europe’s largest Next Generation Network, connecting 98 cities in 28 countries with over 55,000km of lit fibre. For Enterprise customers Interoute’s service delivery platform supports integrated services and solutions, including MPLS VPN, Voice over IP, Managed Hosting, Ethernet, Internet and Security.

View Interoute Communications Ltd's full profile

GN Netcom, led by the Jabra brand, is one of the world’s leading providers of hands-free communications solutions, with 140 years of telecommunications experience. With over 1,000 employees and offices around the world GN Netcom develops, manufactures and markets a broad range of wireless and corded headsets for contact centre and office-based users and Bluetooth® headsets for mobile users. Jabra's award-winning headset range combines the best technology and design to give you innovative...

View Jabra's full profile

Microsoft Unified Communications solutions harness the power of software to make it easier for people to communicate—whether they are down the hall, around the world, or away from the office. These technologies let you adapt to evolving business needs with a secure and extensible platform that spans the different ways people communicate, including e-mail, telephone, conferencing, voice mail, and instant messaging. Microsoft Unified Communications can bring your organisation nearly immediat...

View Microsoft's full profile

Midland Communications, is a nationwide communications company with a proven track record helping business get the most from communications technology. Stand 503, just inside the entrance, is a must visit stand if you have a real need for communication technology that is truly unified voice, video and desktop. If you need a partner for your technology that delivers, MPLS, Leased Lines, Ethernet Circuits, VoIP, Hosted Telephony, Cloud Telephony, OCS, Ultra Thin Client, IP Videoconferenci...

View Midland Communications's full profile

NEC Unified Solutions (NEC) is a systems integrator specialising in the deployment of unified communication solutions which combine the best in voice, data, mobile, video and IT communications. NEC designs solutions that combine a range of leading technologies from both the NEC stable and other credible and recognized industry vendors. These solutions consist of infrastructure and application components, wrapped with value added services to deliver a range of IT and communication solutions...

View NEC's full profile

NetMotion Wireless develops software to enable businesses and agencies to maintain and optimize connections to applications as their mobile workers move in and out of wireless coverage areas and across various networks. NetMotion's award-winning mobile VPN, Mobility XE, enhances mobile worker productivity at more than 1,600 of the world's most respected organizations across multiple industries including utilities, healthcare, communications, public safety, local government, transportation, fi...

View NetMotion Wireless's full profile

About O2 •Telefónica O2 UK Limited is a leading communications company for consumers and businesses in the UK, with 21 million mobile customers and over 520,000 fixed broadband customers as at 30 September 2009. •Telefónica O2 UK Limited is part of Telefónica Europe plc, a business division of Telefónica S.A. which uses O2 as its commercial brand in the UK, Ireland, Slovakia, Germany and the Czech Republic, and has 46 million customers across these markets. For further press information ab...

View O2 UK Ltd.'s full profile

As a leading player in the development and delivery of unified next generation solutions, we’re proud to have invested over £200 million creating the UK’s largest and most connected Next Generation Network, making voice and data convergence a reality. We work with over 200,000 UK businesses, 350 wholesale partners and have more than 15 years experience. We are also delighted to have recently been awarded the coverted ‘Network Operator of the Year 2009’ and our recent acquisition of Tiscali fu...

View Opal 's full profile

Outsourcery is the UK’s leading provider of mobile-centric unified communications (UC) and hosted IT solutions to small and medium-sized enterprises. It has its own state-of-the-art data centres and hosting infrastructure to provide managed services and Software-as-a-Service (SaaS) IT and UC solutions. Outsourcery offers integrated unified communications solutions which work by integrating email, voicemail, instant messaging, mobile communications, business telephones, document and desktop...

View Outsourcery's full profile

Discover the Possibilities of Toughbook Mobile Computing Solutions The benchmark in ruggedised mobile computing, built to military standard and with full MS operating systems, Toughbooks provide organisations with a solution that provides mobile workers with same tools and information available in the fixed environment. With WLAN, HSDPA, GPS and Bluetooth, Toughbooks offer the full range of connectivity needed to unify communications with field personnel and fully integrate their work activ...

View Panasonic Computer Products Europe's full profile

Polycom is the global leader in telepresence, video, and voice solutions and a visionary in communications that empower people to connect and collaborate everywhere. To learn more about how you can travel less, communicate “face-to-face” wherever you are, and lower your carbon footprint, visit www.polycom.co.uk

View Polycom's full profile

Since 1992, RADVISION (NASDAQ: RVSN ) is the industry’s leading provider of products and technologies for unified visual communications over IP and 3G networks. RADVISION offers the broadest and most complete set of standards-based video networking infrastructure and developer toolkits on the market today. These products enable customers and partners to deploy unified communication networks and services, and develop video network equipment and device solutions faster and more reliably than ev...

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Research In Motion Limited is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market, notably the BlackBerry® smartphone range. Through the development of integrated hardware, software and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information including email, phone, SMS messaging, Internet and intranet-based applications. RIM tech...

View Research in Motion (UK)'s full profile

The UK’s longest established, multi-disciplined AV/IT solutions provider, Saville Audio Visual offers a unique breadth of experience and knowledge across all sectors of the AV industry. The company has an enviable reputation for innovation and quality, providing a tailored approach to boardroom or lecture theatre projects, control rooms, video conferencing and telepresence systems. Saville designs, builds and installs cost effective communication environments for any budget, entirely from...

View Saville Audio Visual's full profile

Scalable Communications (formerly known as Scalable Networks) is a leading independent provider of secure convergence solutions. We apply a consultative approach to improving business communications through the adoption of converged and collaborative solutions that embrace best-of-class IP infrastructure, IP security and IP telephony technologies and services. From flexible working to disaster recovery, contact centres to collaboration, wired and wireless unified infrastructures, to manage...

View Scalable Communications Plc's full profile

STL Technologies Ltd Our consultative approach enables us to identify and then deliver UC solutions to meet your business needs. A well designed UC solution will deliver quantifiable savings, whether through lower costs or demonstrable efficiency improvements. Our UC solutions are aligned to your IT infrastructure, to delvier the best possible result. We have selected Vidyo as a key UC partner, after they successfully completed our rigorous six stage new product evaluation process b...

View STL Technologies Ltd's full profile

TANDBERG is a leading global provider of telepresence, high-definition videoconferencing and mobile video products and services with dual headquarters in New York and Norway. TANDBERG designs, develops and markets systems and software for video, voice and data and provides sales, support and value-added services in more than 90 countries worldwide. TANDBERG works with customers to deliver end-to-end video conferencing solutions to accelerate decision making, increase productivity, unify t...

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As an established Internet telephony provider, Telappliant operates its own VoIP network and boasts an extensive portfolio of telephony solutions. With customers ranging from small business to blue chip companies, we have what it takes to deliver the most feature rich, highly advanced Internet telephony solutions available. As a founding Internet Telephony Services Providers Association (ITSPA) member and being fully ISO 9001 certified we are unique in being able to deliver integrated end...

View Telappliant Ltd's full profile

VanillaIP/Qudo is a hosted VoIP telephone system and application suite delivered over fixed data circuits, bypassing the customer need for on-site system ownership. This combines a compelling economic model, enterprise feature sets for businesses of any size without any of the support and management costs associated with owning technology assets. Qudo is our end user facing division. VanillaIP is a white label Reseller Program providing channel partners a market leading VoIP proposition...

View VanillaIP's full profile

A.M.A Group’s purchase of Interoute One, advanced voice functionality gave them the flexibility of routing of calls to mobile phones, using one unique number for each user enabling the consolidation of voice mail, fax, fixed line and mobile calls. This allowed AMA to reduce costs for call termination and for the number of necessary lines.

AMR case study.doc 500.00 kB

Amey is Britain’s leading public services company, managing transport networks and
local services from 200 sites across the UK. This understandably required extensive
travel from many of its 11,000 staff, but compromised Amey’s commitment to cut its
carbon footprint – 80% of Amey’s emissions come from travel and transport.
“Lots of people were driving long distances for fairly short, routine meetings” says
Keith Sexton, Amey’s Director of Health, Safety, Environment and Quality. “This brings
fairly significant safety risks, not to mention lost productive time.” Consequently,
Amey started investigating video conferencing.

amey.pdf 509.11 kB

Foehn Brings Average Call Time Down By 10 seconds

UQConsult.pdf 2.53 MB

The attached case study for The BBC Worldeide highlights many of the real world benefits achiveable today through the specialist capabilities of POSTcti and their ability to leverage existing investment into Unified Communications to deliver lower operational costs, enhanced productivity gains and a powerful return on investment.

There is also a second case study here for the House of Fraser which highlights similar generic benefits across the organisation, again highlighting the real world benefits attributed to POSTcti's UC solutions today.

House_of_Fraser.pdf 173.43 kB

Beckman Coulter, a large multi-national medical instrumentation systems provider, improved the security and productivity of its field service engineers with Mobility XE Mobile VPN software. Now their engineers can access critical customer information securely and remotely from hospital labs, biotech facilities, university research centers or wherever their work takes them. Mobility XE also enabled field service and corporate applications to work seamlessly in wireless environments and in areas with intermittent coverage—eliminating repeated re-logins and data re-entry when users lost connectivity. Mobility XE also secured all transmissions to and from workers’ Pocket PCs and protects Beckman Coulter’s corporate networks from unauthorized access via encryption and device quarantine features.

Beckman Coulter Case Study 2007.pdf 138.72 kB

“The use of a mobile VPN has been integral to the delivery of agile working for our Mobile Workforce. The seamless ability to roam between various connections with little user interaction is proving invaluable; both in terms of keeping support to a minimum and the actual time users spend establishing a remote secure connection."

Richard Murphy
Network Services Manager
Birmingham City Council

OVERVIEW

The Challenge
To enable agile working for Birmingham City Council’s employees by supporting the Council’s agile working target and increasing the effectiveness of Council staff.

The Solution
Through the implementation of the NetMotion Mobility XE™ Secure Mobile VPN (Virtual Private Network), Birmingham City Council is delivering a secure, seamless, easy to use and cost effective mobile solution to the workforce.

The Results
Rapid adoption of the mobile solution by the Council’s employees who quickly identified work productivity benefits available combined with significant cost reductions for the Council.

The Benefits
NetMotion Mobility XE VPN has given Birmingham City Council a long-term solution that will help the Council reach their agile working targets; help improve the efficiency and effectiveness of their workers whilst also reducing their costs.

Streamlined, reliable access drives strategic field‐service initiative.

With 23.9 million cable customers, Comcast Corporation is one of the nationʹs leading providers of entertainment, information and communication products and services. In order to fulfill promises to customers for timely service, the company embarked on an ambitious initiative as part of its “Dream Big” campaign. Reliable application access for field technicians was central to the effort – which is why NetMotion Mobility XE was the centerpiece of the mobile deployment.

Comcast_CS_v6.pdf 266.51 kB

With 23.9 million cable customers, Comcast Corporation is one of the nation's leading providers of entertainment, information and communication products and services. In order to fulfill promises to customers for timely service, the company embarked on an ambitious initiative as part of its “Dream Big” campaign. Reliable application access for field technicians was central to the effort – which is why NetMotion Mobility XE was the centerpiece of the mobile deployment.

Comcast_NMWCO_Case Study.pdf 266.51 kB

Collaborative working to suit the needs of a highly important, remote workforce was the key driver behind Frontier Economics' decision to task leading systems integrator Eurodata Systems with an important three-stage Unified Communications project.

Based in London and with offices around the world, Frontier has developed a reputation as a leading economic consultancy, operating across a diverse range of industries from energy and finance to healthcare, media and retail.

The company has long championed the use of technology as a productivity enhancer, and to that end, a decision was taken to implement a series of Microsoft-based Unified Communications (UC) and collaboration technologies
that could deliver on the objective of providing users with a real boost to their productivity, to improve efficiency and provide the business with a competitive edge enabled by their UC strategy.

Frontier Economics.pdf 208.72 kB

Eurodata Systems, self-implemented Unified Communications (UC) using an integrated Microsoft, Mitel and Dialogic platform. The UC solution gives productivity gains of 25% by creating a highly integrated voice, video, messaging systems for on-demand communications. Now remote, mobile and office-based staff waste less time on ineffectual communications and more time in productive and client-facing activities.

Des Lekerman, Eurodata Co-Founder, said, “ We now have integration between our telephony system, Outlook, SharePoint and voice and video conferencing. I am delighted with the productivity increases this has yielded even during its first three months of operation.”

Eurodata.pdf 138.49 kB

Councils face constant pressure to better
serve their citizens within tight budget
constraints. In difficult times, when demands for
services are up but budgets are down, this can
be a tough-balancing act.

1092_5696-SeriesX_3_Ashford_WMCH_FINAL_LR.pdf 3.79 MB

Find out how Gteq, a provider of telecoms packages to a wide range of businesses in the UK, benefits from partnering with Outsourcery to provide its customers with the latest innovative mobile and data solutions.

Gteq Case study.pdf 159.15 kB

Find out how the Hames Partnership, a firm of accountants, financial advisors and management accountants, benefitted from Outsourcery's bespoke hosted solution, that gave remote and office staff the security and flexibility to access secure information without the expense of a major IT overhaul.

Hames Case study.pdf 267.67 kB

Malvern Hills District Council is responsible for delivering a variety of services, from issuing planning permission and housing benefit payments, to council tax collection and environmental services for residents in Worcestershire.

Despite being a small district council, it still needs to deliver the same levels of service to residents as larger councils that benefit from economies of scale. It is crucial that staff work with optimal efficiency to meet the fierce challenges of delivering a vast number of services with a limited budget.

Malvern Hills Council was operating an aging telephony system that was not supporting the organization adequately. It needed a phone system that it could depend on which offered a reliable means for people to contact the council. Instead of simply replacing it with a traditional phone system, the council chose to move forward with an IP unified communications platform, integrating with OCS and with desktop virtualisation.

The council also wanted to implement a system that would support more collaborative working across the council, from those in the contact centre, to those on the road, to desk-based employees and home workers.

UC10 MHDC.pdf 552.07 kB

The Challenge - Micheldever Tyres is undergoing a period of rapid expansion acquiring, on average, more than one new retail fitting facility per month. To support its growing size, it wanted a modern communications system capable of carrying converged voice and data with a
sophisticated telephone system to ensure it never misses a sales call.
The Solution - Their telephone system needed to channel calls through local numbers to people across all 42 local sites, acting as a single telephone system. This was coupled with inter-site call overflow and high-level functionality, usually only available to larger telephone systems.
The Benefits - During initial stages, lost calls were reduced by 10% translating into improved sales figures.

Micheldever Case Study.pdf 273.64 kB

Merseyrail needed to improve the way that its Revenue Protection Officers could process ticketing transactions whilst on board moving trains - but without access to networked computers. Staff previously always had to use paper based systems which were, cumbersome, inaccurate, inefficient and time-consuming. They wanted to be able to be able to interact better with customers and generally improve customer service. Read how Interchange developed a mobile billing and ticketing application for BlackBerry Smartphones combined with a Bluetooth printing facility to give Merseyrail’s Revenue Protection Officers instant access to everything required to help customers get the right ticket easily.

IG1050_0210 Merseyrail Case Study.pdf 607.78 kB

Find out how Pall-Ex expects to save £52,000 annually through the use of a Unified Hosted IT solution for its email and mobile working.

Pall-Ex case study.pdf 380.09 kB

Partnerships UK's project staff is location independent; their work can take them to several different project sites all over the UK during a working week and yet wherever they are they require easy access to the company’s network files and applications including time recording, accounts management and knowledge management systems.

The challenge facing Chief Information Officer, Mike Robinson was to provide a method of remote access that would improve productivity of PUK staff by offering flexibility and greatly simplified access for mobile workers.

Partnerships UK Case Study.pdf 141.26 kB

Find out how the REACH Nationwide Role Model project benefitted from implementing a business class email and document sharing solution.

Reach case study.pdf 246.94 kB

CIOs have to support business strategy, while at the same time, they’re under
pressure to cut costs and gain efficiencies. The reality is, IT departments spend too
much time on administration and not enough on innovation. In most organizations,
up to 70 percent of time and costs are spent “keeping the lights on.”

1092_5671-SeriesX_3_VirtualMCD_PO_FINAL_LR.pdf 2.27 MB

Optident is one of the UK’s largest providers of dental materials and services. Unhappy with their existing VPN, Optident wanted a remote access solution that could improve the performance of its newly deployed sales force application over wireless networks and enable its sales team to maintain their VPN and application sessions when they lose connectivity. Optident deployed Mobility XE on its sales laptop, PDA and smartphone devices. In addition to addressing the problems they experienced with their old VPN, Mobility XE was virtually transparent to Optident’s sales team, allowing them to focus on their jobs, not their connectivity.

Optident Solution Story.pdf 216.18 kB

Describes how Yorkshire Water’s service engineers have benefitted from using Toughbook notebook computers to help in delivering “40,000 miles of water and sewerage mains in the County of Yorkshire, and supplying 1.24 billion litres of drinking water every day” also demonstrating how “An investment in IT has been crucial” and because of this investment today Yorkshire Water “stands amongst Ofwat's highest rated suppliers.”

CASE STUDY_YORKSHIRE WATER.pdf 113.47 kB

Unilever, a world leader in consumer goods, has selected NetMotion Mobility XE and Mobility XE Policy Management to deliver and secure line-of-business applications to field sales representatives around the world.

http://www.youtube.com/user/PolycomVideos#p/a/u/1/Y7Ji79Sdl7s

Until now, voice telephony and virtualization might have been on different planets,
so far apart were they. In the data center, voice technology was in a closet of its own,
and managed with a separate set of hardware, processes, staff, and technologies.
Now, this is changing. With the combined power of virtualization and unified
communications, mission-critical voice applications are joining enterprise business
applications in the mainstream data center.

1092_5704-Series+X+Virtu_finalLR.pdf 1.26 MB

The efficient utilisation of field resources is critical to the success of many business processes. Torex contacted Interchange Group, as their long-time service and customer management software supplier, to help them replace an ageing mobility application for their European field service engineers.
Torex wanted to benefit from current mobile technology that could carry them forward for the next five years and beyond and also enable them to decrease costs and improve productivity, customer service levels and security.
Torex required a distributed application that could work happily in or out of the office across all their European businesses, that was reliable, would support current needs, and that would provide a foundation for ongoing extension of the functionality to improve and streamline on site customer service. Interchange Mobility Suite™, a highly flexible mobile working workflow platform that enables business applications to be accessed via a single user interface with a single user log-on, was selected for the task.
Within just 12 weeks, Interchange was able to implement the solution where for Torex’s back office service management application integrates with Mobility Suite on BlackBerry® smartphones using Web Services to provide robust and efficient communications between the BlackBerry Enterprise Server and BlackBerry.

IG1038_0210_Torex_CS.pdf 518.02 kB

The field engineers at Portsmouth Water were spending a great deal of their time on the road visiting customers all across the region. To receive vital information about the next job or close down a completed call out, staff had to travel back to the company’s headquarters in Havant to fill out the requisite paperwork. This labour-intensive process not only increased staff travelling time, it also reduced how many calls each engineer could handle in a day.
When Interchange analysed the requirement with the Portsmouth Water team it was identified that a key need would be to both minimise the “in use” cost of operation and keep the service team in the field to maximise productivity. The Interchange solution now integrates seamlessly with the company’s existing software package, to enable engineers to complete and submit job forms in real time. Engineers can receive electronic job sheets and send emails on the move, as well as access their Outlook calendars. All information relating to the status of jobs is now dispatched straight to the BlackBerry® smartphone.

IG1037_0210 Portsmouth Water CS.pdf 582.81 kB

Unified Communications solution saves thousands on teaching cover, drives up exam results, and increases staff productivity

WoottenBassett.pdf 218.89 kB

Why not visit the Flexible working theatre on Thurs 11th at 13,50-14.20
Polycom presents: How to fully integrate teleworkers and remote workers with the organisation; the key technology options

Polycom The Art of Teleworking WP High Res UK.pdf 939.10 kB

Outside the perimeter of the business location additional controls need to be added to a mobile IT deployment to ensure the security and integrity of data on the device and netwpork access. Balancing the need for control with flexibility given to the user requires care and attention to both strategy and implementation.

Mobile users have many challenges facing them as they try to work outside of a managed and familiar working environment. Too many constraints and challenges can distract and divert users from the task at hand, meaning that productivity gains hoped for by the deployment of the technology will be lost.

This paper looks at how to get the best out of mobile productivity and how to avoid the six most common mobililty pitfalls during the planning and excecution of mobile implementations.

Quocirca - Mobile Pitfalls.pdf 438.08 kB

For an IT department, much of what goes on within a mobile deployment is unseen. With the Mobility XE Analytics Module, adminstrators gain an unprecedented view into how mobile computing resources are used.

Read this white paper to learn about the capabilities of the NetMotion Mobility Analytics Module. It includes a complete listing of the reports available, and examples of how insight from specific reports can be used to boost productivity and drive other operational improvements. The paper also details the notifications capability — the second major element of the Analytics Module — and how it greatly streamlines the day-to-day management of a mobile deployment.

Mobile Analytics.pdf 628.15 kB

According to the US Healthcare Information and Management Systems Society (HIMSS) Analytics™ Database, approximately two-thirds of U.S. hospitals use wireless technology within their healthcare delivery organization. In order to understand the issues, challenges and concerns surrounding the deployment and utilization of wireless networks, HIMSS Analytics conducted two focus groups in March 2009 with senior IT executives who have implemented wireless networks. Institutions represented in the focus groups range from large (1,000+ bed) urban health systems to small (100 bed) rural organizations. All of the participants manage IT for diversified healthcare companies with hospitals, sub-acute, ambulatory and home health operations. The findings from those focus groups are outlined in this white paper.

Top_Five_Challenges_for_Wireless_Healthcare_Deployments.pdf 80.31 kB

Traditional approaches for encrypting data in transit such as IPSec and SSL are intended for wired networks with high-speed, highly reliable connections. In a mobile wireless network environment where data transmission speeds are slower and connections less reliable, traditional VPN performance suffers, frequently causing application failure, data loss and reduced productivity.

This White Paper explains in detail why IPSec and SSL VPNs fail to meet the needs of highly mobile workers, and how a Mobile VPN, such as NetMotion Mobility XE succeeds where legacy technologies fail.

Comparing Mobile VPNs 2010.pdf 231.33 kB

Guide to collaboration for the public sector

Huddle Guide to Collaboration for Government & Public Sector.pdf 162.53 kB

Guide to Web 2.0 for the public sector

Guide to Web 2.0 for Government.pdf 91.23 kB

The right mobile and wireless technologies not only address the unique computing challenges mobile workers face such as wireless coverage gaps and interruptions, internetwork roaming and performance issues, but also help automate and streamline processes, providing significant ROI. This Yankee Group white paper identifies the secure mobile solutions available and how these technologies map back to the requirements of today’s mobile enterprise.

Yankee Maximizing Mobile Worker Productivity.pdf 182.67 kB

Giving mobile clinicians electronic access to patient data at the point-of-care has great benefits, whether in a hospital campus, outpatient clinic, home-care setting or in-the-field for emergency response. But it requires consideration for the unique realities of a medical setting. Security is critical, as is transparency for users who focus on serving patients rather than dealing with technologies.

Read this NetMotion Industry Spotlight to explore the special requirements of mobile healthcare environments including coverage concerns, device security, application reliability and management challenges. You’ll learn how Mobility XE supports the medical mission by allowing clinicians to access and update vital information, while freeing them to focus on what matters most: their patients.

Healthcare_Industry_Spotlight_WP.pdf 165.52 kB

Authenticating users and securing sensitive data transmissions is critical in today's world. Adequately securing network access and protecting data being transmitted to and from mobile devices is more difficult in wireless environments.

This white paper details how NetMotion Mobility XE prevents unauthorized users from accessing your network and stops eavesdropping, replay and other network-level attacks.

Security for Wireless Networks.pdf 1.10 MB

The two main tools we use for communicating - telephone and e-mail have traditionally existed in isolated silos, independent of each other. Over time some of these technologies have been integrated - voice and IP data network, voice messaging and e-mail , video and the IP data network etc. However until now nothing has integrated all these technologies into a single, easy to manage communications solution that can be used in a controlled business environment.

Unified Communications is a concept used to describe the coming together of devices and applications used to enrich how we communicate with each other, increase our productivity, enable more efficient team collaboration and to streamline business processes.

As an integrated solution Unified Communications can greatly increase the productivity of an organisation, allowing users to make decisions on how to communicate with each other, based on the detailed presence status of the person or people they want to contact.

Unified-Communications-Business-Case.pdf 117.15 kB

The attached white paper from POSTcti highlights a wide range of Unified Communications applications that are actively supporting Public Sector transformation today, Delivering real value against both local and central government initiatives, this white paper provids a blueprint which can be rolled out high and wide across the sector.

POSTcti_WhitePaper_PublicSector_UCv2.pdf 1.38 MB

A tale of two technologies
Chief Information Officers (CIOs) and other IT managers straddle two worlds – not because
they want to, but because they have to.
First, there is the world of the data center. Its servers and other hardware components, and
the business applications that run on them, are the backbone of the organization. They turn
the reams of data that companies generate and collect into the information they need to
understand and operate the business.
Then, there is the world of telephony. Here, voice applications ensure that the people whose
performance determines how well the organization does, how effectively it competes, and
whether it succeeds or fails, communicate with one another in myriad ways to ensure that
information is understood and acted on. Even in today’s high-tech world, voice
communication is the beating heart of the business.

1092_5724-SeriesX_3_Virtualization_Whitepaper_FINAL_LR.pdf 4.23 MB

A key challenge faced by enterprise IT management is how to ensure the productivity of the growing population of mobile workers. A successful mobile deployment can empower mobile workers with the resources they need to be effective at the point of service, resulting in a more productive workforce, expedited customer service, happier customers and increased revenue. Selecting the right mobile solutions and managing today’s mobile enterprise, however, is not a simple task. Successful mobile deployments require IT management to take a holistic approach managing all elements of the mobile deployment, including applications, wireless networks and devices.

This white paper describes how Quality of Service (QoS) can enable organizations to maximize mobile worker productivity and fully leverage the benefits of their mobile deployments.

Wireless QoS.pdf 639.01 kB

Interchange ePocketBook is a multimedia notebook for the BlackBerry™ smartphone. With ePocketBook from Interchange you can take notes; store photos; record sound; and GPS track your precise position with just a few clicks to supplement any field work order with multimedia recordings and location information - and have these synchronized back to the office over the air, immediately. In the event of loss of connectivity, ePocketBook will work in offline mode until a connection is restored.

ePocketbook 1029_0210.pdf 699.54 kB

51% of organisations believe that unified communications capabilities will be standard in 2012.

Gradwell's Hosted Unified Comms service changes the way you communicate within your business by focusing on the individual user, and not their number.

It provides a consistent single view of the status of colleagues across mobile, desktop phone and computer based softphone, so that you get your calls on the device you are currently using, and if you make a call on your mobile, then colleagues using a desk based handset will know you are engaged.

Hosted Unified Comms offers customers a complete mobile phone system so that all the traditional functionality associated with the office PBX is now available on your mobile

http://www.gradwell.com/phoneservices/multiuser/hosteduc

Gradwell Hosted Unified Comms.pdf 59.19 kB

With more staff working out of the office, email is commonly used to deliver staff communications content but, increasingly, businesses are finding that important information is either delayed or even worse missed as messages get buried in a quagmire of unread email.
InstaNet uses a combination of communications technologies to extend your corporate information system via BlackBerry™ smartphones to produce a solution that keeps people up to date and informed no matter where they are by avoiding the email deluge to ensure that key messages are delivered promptly, at the right time and in a highly visible manner.

IG1035_0210 InstaNetMobile .pdf 623.46 kB

The efficient utilisation of field resources is critical to the success of many business processes. Organisations invest heavily in internal systems to manage front of office processing such as customer call centres, helpdesks and order processing as well as back office systems for contract management, logistics, billing and order fulfillment. Now, with Mobility Suite from Interchange, the technology exists at an economic price to extend these systems into the field and maximise the efficiency of field based resources by enabing mobile workers to manage workloads and internal / external messaging communications.

MobSuite_IG1036_0210.pdf 703.07 kB

Transform your business communications

With interoute One you can manage your voice calls as easily as you manage your email. Take advantage of the savings that VoIP offers by creating a secure, unified communications tool. And quickly transform your business communications for the better.

Interoute One.pdf 336.49 kB

Grey Convergence have designed a quick start for rapid deployment of limited functionality to get your organisation running SharePoint 2010. With a modular approach to deploying SharePoint we've simplified analysing the functionality you require.

Grey Convergence Microsoft SharePoint 2010 Quick Start Overview.pdf 823.82 kB

The Analytics Module delivers insight into the performance of the mobile deployment and promotes hands‐off management. It provides detailed statistics on usage; intelligence on the networks and applications used; and automated notifications that save time and facilitate fine‐tuning and capacity planning.

NetMotion_Mobility_90_Analytics_Datasheet.pdf 326.99 kB

The Mobile NAC (Network Access Control) module ensures that devices have required security measures in place before allowing connectivity and granting access to applications and data. Mobile NAC also works with the Policy Management module to remediate devices without impacting workers.

NetMotion_Mobility_90_NAC_Datasheet.pdf 196.01 kB

Mobile computing, particularly over wireless and public networks, presents new management and security challenges. Often, there are multiple networks, many types of devices and different groups of mobile workers with varying roles and application requirements.

The Mobility XE Policy Management Module gives administrators unprecedented flexibility and control over mobile productivity and security by creating custom policies to manage access to network resources. Conditions and actions can be combined to help control WWAN costs, bandwidth usage and user experience according to your organization’s security policies. Basic block, allow, disconnect or pass-through actions can be assigned to parameters such as network interface speed, network name, IP address, date and time, OS version, and application name.

Policy Mgmt Module Datasheet.pdf 267.40 kB

Mobility XE is a software-only Mobile Virtual Private Network (Mobile VPN) that provides secure, continuous remote access to network resources and applications from mobile devices over any wired or wireless IP-based network. Industry-leading Mobility XE enables organizations to maximize the productivity and management of their worldwide mobile workforces, deliver flexible remote access, and safeguard the security of their data and networks and using Mobile Network Access Control (NAC).

NetMotion_Mobility_90_Datasheet.pdf 234.19 kB

Find out the features and benefits of hosting your Office Communicator service with Outsourcery by reading our Product Sheet.

OCS Product Sheet.pdf 1.08 MB

Office Communicator is the foundation for Unified
Communications (UC) and enables employees to communicate
instantly and effectively with each other through their computer,
and avoids the inconvenience, time and cost incurred in travelling
to and from meetings or tracking down colleagues.

OCS_Product_Sheet_Web.pdf 731.60 kB

Providing lone or remote workers with a mechanism to raise an alarm, whether in a planned and controlled manner or in “panic alarm” mode, can be a key requirement for complying with Health and Safety and Duty of Care legislation.
With both a “click to trigger” instant alarm facility and a deferred alarm options, Personnel Alarm from Interchange means not only is an attacker aware than an alarm has been activated with visual and audible alerts (if required) but, perhaps more importantly, so are colleagues or a remote support monitoring unit that can offer or organise assistance.

IG_1032_0210 Personnel Alarm.pdf 466.29 kB

Two significant benefits of providing officers on the beat with access to PMA are increased visibility and enhanced operational efficiency. Officers won’t have to return to their stations so frequently, or need to spend nearly as much time on computers while they’re there. That’s because they will be able to achieve far more while they’re on the beat: “admin” time becomes transformed into active time in the community.
While we can provide PMA as an end-to-end solution, BlackBerry’s included; forces that have already deployed such devices can also take advantage of PMA to generate real benefits for those deployments.

BT PMA Police brochure.pdf 708.50 kB

SCOPIA Desktop Video Conferencing
SCOPIA Desktop is designed to meet the demands of high performance video conferencing with a standard PC and Internet connection. It includes the latest in video technology providing High Definition H.264 for viewing both meeting participants and data collaboration. Its audio system provides echo cancellation, background noise suppression, and is highly resilient to network errors common on the Internet. SCOPIA Desktop is a simple web browser plug-in that is centrally managed and deployed without complex licensing fees or installation issues. Simply click on a link and in moments you are ready to go. Include tele-workers in meetings, participate in video conferences from the road, collaborate with partners and suppliers and seamlessly connect through firewalls.
SCOPIA Desktop pro is the enhancement of SCOPIA desktop video that provides the user with the capability to have the video client in standard SIP point to point and hence free the MCU ports for heavier processing of Multiparty conferences .dialing to a user is easy, simply type your colleague name on the video client body list presence and you are done.

ScopiaDesktop7_Datasheet.pdf 1.40 MB

Market leading Internet and telecom servies at competitive rates, backed up by outstanding support.

4803 - Spitfire Services.pdf 355.46 kB

Our Proof of Concept gives you all the
advantages of enterprise-class technology at
an affordable starting price of just £5,000.
There’s absolutely no hassle and no risk
either. If you don’t want to go to full
deployment, just return the appliance and
we’ll refund the cost.

Proof of Concept - UC Appliance.pdf 160.65 kB

Using Outsourcery’s advanced network, together with our
close partnerships with leading carriers, enables us to bring
you the very best connectivity for your unified
communications (UC).

UC_Connect_Web.pdf 1.49 MB

What is UC and how can it work for your business?

UC_Product_Sheet_Web.pdf 906.09 kB

The All-in-One Video Conference Desktop System comprised from a 24” Samsung widescreen LCD, high definition (HD) camera, high fidelity speakers, dual echo cancelling microphones along with RADVISION’s video conferencing engine provide an elegant All-In-One HD desktop video conferencing system. Seamlessly integrated with RADVISION’s SCOPIA family of products including the new SCOPIA Elite MCU for guaranteed interoperability delivering a comprehensive HD desktop conferencing solution.
Easily Switches to a PC Display 1920 x 1080 resolution, 5ms response time, high contrast ratio and brightness provides excellent PC monitor performance. Easily switch between HD video conferencing and working at your PC.
The VC240 delivers full HD video internally, freeing up your PC’s processor for other applications such as data sharing or regular office applications. The VC240 also functions as a desktop videophone without booting up your PC.
Enjoy superior quality desktop video conferencing with H.264, H.264SVC, full 720p, 30 fps performance supporting up to 2Mbps bandwidth.

datasheet.pdf 1.04 MB

What is Huddle? Who is using it? Huddle features and benefits.

WhatIsHuddle.pdf 1.38 MB

Something’s very wrong if you have to throw out your fleet of handheld computers just because your needs change.

At Psion Teklogix, we take a different approach. The WORKABOUT PRO has hardware expansion slots that make adding new modules fast and easy -- there’s a whole range of add-ons already available -- everything from fingerprint scanners to the largest selection of RFID readers on any handheld device. Period.

It just might be the most flexible, intelligent, rugged handheld computer ever made...

WORKABOUT_PRO_Spec_Sheet_A4_EN.pdf 2.15 MB