With offerings coming to market from major players and a promise of a single device for end users, do the benefits, protocols, standards and technologies deliver for business or residential users today?
With options around customer premises or carrier technology offerings available, what works for your business and where is this heading?

In this session you will get a look at the next generation of this platform through a series of demos. Brett will demonstrate how one can extend the Office Communicator experience into your Windows Presentation Foundation and Silverlight applications using new controls. He will also highlight how the UC Managed API 3.0 provides access to the new Voice-over-IP features of Communication Server.

SIP Trunking is a hot topic and as a lot of companies make moves to replace existing analog and digital lines they need to ensure that they gain all the benefits of SIP trunks and not lose existing functionality – This session called ‘SIP Trunking - Getting it right 1st time’ is designed to make companies who are looking to implement trunks think hard about what they need to do to prepare their network and what they should expect from their service providers.

Aculab will feature ApplianX, a range of single purpose, 'plug and play' appliances designed to facilitate and support the utilisation of technologies such as VoIP, video, mobile, TDM and fax. ApplianX helps enterprises to reduce operational costs, extend the life of existing, TDM-based equipment, and take advantage of Web and IP-based services, and SIP endpoints. Products include the ApplianX IP Gateway and the ApplianX DPNSS-to-Q.SIG Gateway. AT UC10, Aculab is announcing the ApplianX M...

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Established in 1998, aql are Mobile Messaging Specialists and the UK's largest inbound messaging aggregator . As an MVNE aql also provides unbundled access to UK mobile services and wholesale IP Voice services to the UK's ADSL industry. Our primary focus is on supporting our Channel Partners, Value added Resellers, Systems Integrators, Corporates and ITSP's - we concentrate on maintaining quality so that we underpin those whose business depends on our service.

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Founded in 1986 in Berlin, AVM is a leading manufacturer of broadband routers in Europe, maker of the versatile FRITZ!Box router products for ADSL, VDSL, Cable, and Mobile 3G services integrating VoIP, Wifi 11n, VPN, and a Telephone PSTN/SIP Micro PBX switch with DECT, analog and ISDN support for maximum connectivity in the Soho and Residential work place. The Micro-PBX supports many fixed mobile convergence functions to help link all communications together. The Berlin-based communication...

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BNS Distribution Ltd are the UK's largest distributor for Grandstream Networks Inc. Our European HQ is situated in The Netherlands, with further offices in France, Belgium and the UK. Grandstream Networks is a leading designer and manufacturer of innovative, affordable, and high quality IP voice and video products

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Britannic Technologies are a highly innovative, focused and capable ICT partner, helping our clients realise the many benefits that can be achieved through unified communications and the convergence of voice, data and video technologies. Our award winning integration, market leading technical capabilities and clear vision for the future enables us to deliver significant value complimented with a real passion for long term partnerships and service excellence established over our 25 years o...

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Emertec distributes the award-winning Asterisk-based range telephony products from Xorcom; patent-pending ViBE software which allows you increase the density of VoIP calls and improve QoS on your network and a range of excellent value VoIP phones and routers, some unique to UK.

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As Europe’s Premier Solutions Partner for Digium Asterisk, Foehn is the leading provider of custom-built PBX and UC solutions based on Asterisk and also offers consultancy and system support for Asterisk-based systems. Foehn was awarded its partner status by Digium, because of the company’s demonstrated ability to design and deploy successful large-scale communication solutions based on Asterisk – the world’s most popular telephony toolkit. Foehn has notable Asterisk references in call ce...

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G3 is an Avaya Platinum Partner specialising in designing, implementing and maintaining IP Telephony and Unified Communications solutions for businesses accross the globe. Our implementations enable companies to: • reduce operating costs • improve customer retention • increase productivity We're demonstrating all of the Avaya UC applications here at UC Expo.

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Gradwell is a leading independent provider of Internet communications services to UK business people. From Internet telephony and broadband, to website hosting and email management, Gradwell designs flexible service packages, ideally suited to the small business customer. Founded in 1998 by Internet entrepreneur Peter Gradwell – ‘one of the changing faces of IT’ (Daily Telegraph, February 2007) – the company continues to be driven by a strong independent team of Internet experts. Gradwell’...

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Grey Convergence, a specialist Microsoft UC voice partner, will demonstrate the capabilities of Office Communications Server (OCS) R2 and Exchange Unified Messaging and their secure integration with Office Outlook and Office Sharepoint Server (MOSS). Unified Communications enables streamlined communications and a collaboration platform that integrate and interoperate with your existing telephony, providing a secure and compliant infrastructure. Grey Convergence has the knowledge to enab...

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InTechnology, the UK's largest hosted IP Telephony provider, has joined forces with POSTcti, the UK's number one Microsoft OCS specialist to deliver a fully managed hosted Unified Communications solution, improving productivity and reducing the cost of modern business communications.

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Deliberately Innovative IP Communications for Business. Interactive Intelligence, Inc.® (Nasdaq: ININ) is a global provider of business communications software and services for the contact centre, enterprise IP telephony and business process automation. The company was founded in 1994 and today employs more than 600 professionals along with a growing Partner network to serve 3,000 customer organisations worldwide. Interactive Intelligence maintains its World Headquarters in Indianapolis, I...

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Mitel provides software based Communication Solutions to businesses across the globe that address their challenges and opportunities, including improved employee productivity, enhanced business performance and reduced costs. When it comes to business communications, you don’t invest in technology. You invest in business improvement. For more than 30 years, thousands of businesses worldwide have invested in and relied on Mitel®’s market leading portfolio of communications solutions, to help th...

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Openaire Distribution combines OEM manufactured GSM and Voice Over IP hardware, as well as a VoIP and Mobile service delivery businesses. Specialising in Fixed Mobile Convergence for the SOHO and SME markets, the business has a core focus on the 1-20 user demographic. As a VoIP hosted service provider and MVNO in the DECT Guard band spectrum arena, Openaire delivers a carrier grade quality service. Openaire delivers Wire 3, a VoIP and FMC service through a GSM Private Mobile Network. Wire...

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Sangoma is the premium provider of voice and data connectivity components for software-based communication applications. Sangoma's data cards, voice cards, gateways and connectivity software are used in leading PBX, IVR, contact center and data-communication applications worldwide – providing a comprehensive toolset for deploying cost-effective, powerful, and flexible software communication applications. Sangoma works with Open Source Telephony: Asterisk®, callweaver, FreeSWITCH, Yate. Emp...

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Spitfire are a leading business VoIP and SIP Trunk provider offering a complete end-to-end service, via its own networks. This covers all aspects of VoIP including SIP Trunks and Hosted Telephony. The result is a service that works and delivers business quality VoIP. Spitfire can provide a direct connection between the customer's premises and Spitfire's core network over the UK's widest range SDSL, ADSL or Ethernet circuits. Spitfire are also an interconnected CPS operator offering a full...

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As an established Internet telephony provider, Telappliant operates its own VoIP network and boasts an extensive portfolio of telephony solutions. With customers ranging from small business to blue chip companies, we have what it takes to deliver the most feature rich, highly advanced Internet telephony solutions available. As a founding Internet Telephony Services Providers Association (ITSPA) member and being fully ISO 9001 certified we are unique in being able to deliver integrated end...

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VanillaIP/Qudo is a hosted VoIP telephone system and application suite delivered over fixed data circuits, bypassing the customer need for on-site system ownership. This combines a compelling economic model, enterprise feature sets for businesses of any size without any of the support and management costs associated with owning technology assets. Qudo is our end user facing division. VanillaIP is a white label Reseller Program providing channel partners a market leading VoIP proposition...

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voipGATE operates locally and worldwide as one of the unique and leading operators in Voice over IP. voipGATE is based in Luxembourg and is a member of the DCL Group that also comprises, amongst others, EuroDNS, eBrand Services and Datacenter Luxembourg. The team is made up of dynamic and creative professionals, who have gained great expertise in the sector. voipGATE has developed strong partnerships with PBX key brands (i.e.: Avaya, Cisco, Mitel, NEC-Philips, Siemens…) and various mobile...

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VoIPon Solutions UK Ltd. distributes the world’s market-leading voice over IP equipment and services to businesses. Looking globally for inspiration, the company led the UK market into the Voice over IP space and is one of the most established companies in the region. By bringing best-of-breed equipment and standards of service to businesses both within the UK and abroad, and empowering its knowledgeable staff to build relationships with its customers, VoIPon helps businesses reduce the total...

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PagePlay, a web development company focused on creating websites and web applications for schools, charities and small businesses, needed a telephony solution that was both inexpensive and offered a limited contract.

“Cost was one of the main drivers,” explains Chris Charlton, Business Director, “and we didn’t want to invest in major infrastructure – VoIP was the answer.”

Choosing a supplier was simple, “General reviews around VoIP meant that we’d heard of Gradwell. We looked at other suppliers but Gradwell were the best fit.”

Getting started was simple, “It’s plug and play – once it’s set up it’s really easy". Chris has also made good use of additional Gradwell features, “Voicemail-to-Email is great because we can invite callers to leave messages knowing we can pick them up wherever we are – it’s a feature I’ve not seen elsewhere.”

VoIP has also helped improve their product offering, “We’re now able to offer customers free ‘no call centre’ support for our PagePlay content management system.”

The positive impact of Gradwell VoIP on PagePlay’s business is palpable, “We’re finding operational benefits that we didn’t think we could as a small business – it’s so much more than a simple phone line, and at a fraction of the cost.”

Gradwell Case Study - PagePlay.pdf 63.15 kB

Councils face constant pressure to better
serve their citizens within tight budget
constraints. In difficult times, when demands for
services are up but budgets are down, this can
be a tough-balancing act.

1092_5696-SeriesX_3_Ashford_WMCH_FINAL_LR.pdf 3.79 MB

L & H Components imports magnetic components for transformers and motors. As a small company, working out of two locations using different landlines, they decided to improve customer service by unifying telecommunications.

Simon Bellamy, Director, explains, “With two of us working from home, customers had two different numbers for the same company – we knew there had to be a better way and VoIP was the logical solution.” Simon found Gradwell, “To be honest, there were very few providers offering a business service like Gradwell’s.”

Setting up the service was quick and easy, “Implementation was very quick. I signed up online and it was all set up within minutes.”

After three years using VoIP, Simon rates Gradwell’s approach to resolving issues as a huge plus, “I find Gradwell very open and honest – they put a status on their website within ½ hour of a problem occurring - a lot of providers would hide behind them.”

Since implementing Gradwell’s services, L & H Components has seen costs come down and responsiveness increase, improving customer service, “We portray a much more professional image because we now have one phone number. The distance between our sites is invisible to customers – exactly the perception needed.”

Gradwell Case Study - L and H.pdf 74.56 kB

South Northumberland Radio Group provides the region with broadcast-standard facilities and an FM radio service. With the team operating at different locations, the group needed an affordable telephony solution that would ensure each member of the team is contactable wherever they are.

Station Manager, Robert Pobjoy explains, “It’s imperative that we’re contactable wherever we are. Choosing VoIP meant we could connect remote sites together via one number. And because our phone system is connected up to our studio we can have live contributions wherever we are, at virtually no cost. There’s no limit to what we can do.”

“We’ve definitely saved on call costs but we’ve saved more in time. The system is so flexible – if I need to get a new line up and running, all I need is broadband and it’s working in next to no time.”

The group also makes use of Gradwell’s additional VoIP features such as hold music and voicemail to email, “The number of features that Gradwell provides means we can do so much, it offers the flexibility our business demands.”

“The service is excellent. Everything is fast and you get support when you need it, which is critical for us.”

Gradwell Case Study - SNRG.pdf 74.55 kB

As an imaging software provider, Medical Connections supplies components needed to enable the exchange of medical imaging. Starting as a home business, new staff were being taken on which meant a new office – and new telephony solution.

"It does what we need very well. It gives us control and the flexibility to be able to work at multiple sites, and also gives us the feel of a larger company." Dave Harvey, Managing Director

“We’d just increased in size to three people so I wanted multi-line connectivity in the office but also a line at home as I work in both locations. VoIP appeared to be the right solution.”
After selecting Gradwell VoIP, Dave discovered a number of immediate benefits, “Both VoIP phones arrived pre-configured and ready go, which was very useful.”

Now Dave knows the phones like the back of their hands, as Dave continues, “I added a new number the other day and it was literally functioning within five minutes of doing it!”

A Gradwell customer for more than two years, Dave regards his customer experience as positive, “When you call customer support you get through to a person who’s technically competent and knowledgeable – not somebody with a script.”

Gradwell Case Study - Medical Connections.pdf 102.25 kB

Spitfire's SIP communicator provides the perfect solution for Inspirium

Spitfire Case Study Inspirium.pdf 62.49 kB

CIOs have to support business strategy, while at the same time, they’re under
pressure to cut costs and gain efficiencies. The reality is, IT departments spend too
much time on administration and not enough on innovation. In most organizations,
up to 70 percent of time and costs are spent “keeping the lights on.”

1092_5671-SeriesX_3_VirtualMCD_PO_FINAL_LR.pdf 2.27 MB

Alder Bridge Steiner-Waldorf School is an independent primary school for children three to 12 years. Combining fixed line telephony with old PBX systems, Bursar John Dawson knew there had to be a better way.

“Gradwell are aimed at the business market rather than the home market like many other VoIP providers, they also offered the range of services that we were looking for.”
“We used two fixed lines to make external calls and an ancient PBX system for internal calls – it wasn’t possible to integrate.”

John opted for VoIP, starting with a cautious approach, “We started out using Gradwell for outgoing calls but a BT line for incoming calls.” After a few months of building confidence, John took the plunge, “I was satisfied with the service so we went for the full hosted VoIP and ported our number from BT.”

“We’ve saved on call charges, line rental and have greater flexibility by answering the phone from home to provide emergency cover.”

John was happy with the support, “I tried to get my home VoIP talking to Gradwell. I was having a few problems but Gradwell went the extra mile so that it could all work how we wanted it to.”

Gradwell Case Study - ABSW School.pdf 75.72 kB

Until now, voice telephony and virtualization might have been on different planets,
so far apart were they. In the data center, voice technology was in a closet of its own,
and managed with a separate set of hardware, processes, staff, and technologies.
Now, this is changing. With the combined power of virtualization and unified
communications, mission-critical voice applications are joining enterprise business
applications in the mainstream data center.

1092_5704-Series+X+Virtu_finalLR.pdf 1.26 MB

Matching performance in the SIP eco-system, which has grown organically, to the highly structured hierarchical system of traditional circuit switched networks, is a challenge. SIP by its nature operates in a distributed network and benefits from basic levels of recovery inherent in IP-based networks. However, in the connected world, the need for network resilience and fault tolerance imposes a higher burden. To achieve the required level of service, the network is expected to maintain steady-state calls (connections) all the time.

Dual-redundant-SIP_formatted_Issue1.pdf 812.26 kB

The two main tools we use for communicating - telephone and e-mail have traditionally existed in isolated silos, independent of each other. Over time some of these technologies have been integrated - voice and IP data network, voice messaging and e-mail , video and the IP data network etc. However until now nothing has integrated all these technologies into a single, easy to manage communications solution that can be used in a controlled business environment.

Unified Communications is a concept used to describe the coming together of devices and applications used to enrich how we communicate with each other, increase our productivity, enable more efficient team collaboration and to streamline business processes.

As an integrated solution Unified Communications can greatly increase the productivity of an organisation, allowing users to make decisions on how to communicate with each other, based on the detailed presence status of the person or people they want to contact.

Unified-Communications-Business-Case.pdf 117.15 kB

A tale of two technologies
Chief Information Officers (CIOs) and other IT managers straddle two worlds – not because
they want to, but because they have to.
First, there is the world of the data center. Its servers and other hardware components, and
the business applications that run on them, are the backbone of the organization. They turn
the reams of data that companies generate and collect into the information they need to
understand and operate the business.
Then, there is the world of telephony. Here, voice applications ensure that the people whose
performance determines how well the organization does, how effectively it competes, and
whether it succeeds or fails, communicate with one another in myriad ways to ensure that
information is understood and acted on. Even in today’s high-tech world, voice
communication is the beating heart of the business.

1092_5724-SeriesX_3_Virtualization_Whitepaper_FINAL_LR.pdf 4.23 MB

The ApplianX DPNSS-to-Q.SIG Gateway has been created to allow enterprise customers to extend the life of their DPNSS-based PBX, whilst taking advantage of new IP PBX solutions. The gateway fully supports all supplementary services and has been designed to be extremely simple to use. With each gateway supporting up to 60 channels it is a cost effective way of achieving a DPNSS-to-VoIP migration strategy.

ApplianX_DPNSS-to-QSIG_Gateway_datasheet_issue1.pdf 218.11 kB

The ApplianX IP Gateway is the first gateway to provide support for Divert, Transfer, Message Waiting and Route Optimisation over SIP, Q.SIG and DPNSS. In addition, the ApplianX IP Gateway can now be procured at a highly competitive price – helping make the migration path to VoIP more cost-effective.

ApplianX_IP_Gateway_datasheet_issue3.pdf 119.56 kB

GroomerII is offered as a cost-effective, signalling and media gateway for any telco or service provider function where there is a need for SS7-to-SIP voice network connectivity.

GroomerII_datasheet_issue4.pdf 210.59 kB

51% of organisations believe that unified communications capabilities will be standard in 2012.

Gradwell's Hosted Unified Comms service changes the way you communicate within your business by focusing on the individual user, and not their number.

It provides a consistent single view of the status of colleagues across mobile, desktop phone and computer based softphone, so that you get your calls on the device you are currently using, and if you make a call on your mobile, then colleagues using a desk based handset will know you are engaged.

Hosted Unified Comms offers customers a complete mobile phone system so that all the traditional functionality associated with the office PBX is now available on your mobile

http://www.gradwell.com/phoneservices/multiuser/hosteduc

Gradwell Hosted Unified Comms.pdf 59.19 kB

Amongst Gradwell’s full range of internet infrastructure products for small businesses, the award-winning hosted VoIP offers significant savings and flexibility. Packages start from just £4 a month, saving £7 a month against standard BT line rental, as well as providing flexible contracts, sensible, low cost call pricing and a control panel that allows users to customise their set-up.

Features, such as time of day routing, enable businesses to send their calls to an out-of-hours service, hunt group or on-call employee, making sure calls are answered by a real person and not impersonal voicemail.

http://www.gradwell.com/phoneservices/multiuser

Gradwell Phone Services.pdf 61.54 kB

Microsoft's Unified Communications (UC) enables improved collaboration with a simplified
interface, and tools that are easily deployed to every computer in an organization.

Microsoft Office Communication Server 2007 R2 provides an ideal platform to unify business
communications. Combined Knowledge offers the best way to learn how to do it. This 5-day
course focuses on the core components of OCS 2007 R2, including:

• Instant Messaging (IM) between everyone in the organization in the office or remote
• Application and Desktop sharing for true collaboration
• Audio/Video Conferencing including internally hosted audio conference calls and Live Meetings
• Integration with Exchange Server 2007 Unified Messaging
• Securing the environment to protect communications

Combined Knowledge, Microsoft Office Communications Server 2007 R2 Core Technologies.pdf 372.37 kB

Grey Convergence have designed quick starts to get your organisation running quickly and effectively with Communications Server 2007 R2, with options to expand and enhance the platform in the future. Split in to blocks of functionality you can pick and choose what your final deployment will include.

Grey Convergence Microsoft OCS 2007 R2 Quick Start Overview.pdf 690.52 kB

As a service provider, fabbricadigitale offers an enterprise level pool of managed and hosted services targeted in a ‘private label’ model allowing the clients to access to the benefits of a great technologic experience and to the benefits of the SaaS (Software as a Service) licencing model.

. Private Label Hosted Exchange 2007 / 2010
. Dedicated Exchange 2007 / 2010
. Private Label Hosted OCS R2
. Dedicated OCS
. Enterprise Hosting for Blackberry
. Development Services for Blackberry
. Development Services for iPhone

Designed to effortlessly scale from large SMEs to global businesses, Proteus Enterprise offers managers, who are focused on gaining the optimum efficiency and cost effectiveness from their telecoms systems, all the information they need. In addition the system delivers a comprehensive business tool to combat the increasing risk of fraud and internal abuse.

Proteus Enterprise achieves this by monitoring network efficiency and bandwidth utilisation, helping to manage employee productivity and detect and discourage employee misuse of telecoms systems.

Proteus Enterprise is capable of collecting call data in real-time or in a scheduled manner from multiple countries and costing calls using multiple carriers and currencies.

Interfaces with all traditional (PBX) and VoIP switches and has true IP connectivity

Utilises a sophisticated web browser dashboard-style interface with user-defined security levels, allowing access from any point on the company’s Intranet

Includes more than 60 standard report templates and a powerful filtering system

Enables auto-scheduling and e-mail delivery of reports

Real-time monitor for instant access to call information

Allocates and reports on costs and usage throughout the organisation

Measures call traffic for optimum provision of network capacity

Monitors calls against user defined criteria to identify abnormal use or abuse of telecom network facilities

Integrates with other Lightweight Directory Access Protocol (LDAP) compliant databases

Proteus Office 6.JPG 327.95 kB

For IP and converged telephony solutions, Aculab's Prosody product range provides feature rich,hardware- and software-based media processing, call control signalling and PSTN connectivity. The portfolio has been specifically designed to enhance a range of communications platforms and solutions.

media_processing_datasheet_issue5.pdf 169.45 kB

Market leading Internet and telecom servies at competitive rates, backed up by outstanding support.

4803 - Spitfire Services.pdf 355.46 kB

Our Proof of Concept gives you all the
advantages of enterprise-class technology at
an affordable starting price of just £5,000.
There’s absolutely no hassle and no risk
either. If you don’t want to go to full
deployment, just return the appliance and
we’ll refund the cost.

Proof of Concept - UC Appliance.pdf 160.65 kB

Using Outsourcery’s advanced network, together with our
close partnerships with leading carriers, enables us to bring
you the very best connectivity for your unified
communications (UC).

UC_Connect_Web.pdf 1.49 MB

SmartRecord IP is a carrier-class, VoIP call recording solution. It eliminates the need for premise-based recording equipment, lowering total cost of ownership significantly. Its unique patent-pending voice recording technology overcomes the complexity of network integration experienced with packet-sniffing recorders. Its white-labeled and multi-tenant architecture make SmartRecord IP the ideal choice for hosted VoIP providers.

Businesses, call centers, enterprises and the public sector all face increasing requirements for call recording to meet regulatory, quality management and legal demands.

SmartRecord IP uses a unique approach to capture telephone conversations. The technology helps eliminate costly network changes or the deployment of multiple premised-based recorders by acting as a central recording device within the network.

SmartRecord IP VoIP Call Recording offers a variety of benefits to both the service provider and their customers including Low Total Cost of Ownership, High Recurring Revenue Product and Low Impact Installation.

CTI Group SmartRecord GO.jpg 4.03 MB

With voipGATE, you benefit from cost efficiency, the highest quality of services and a range of
options giving you the control of your communications. With voipGATE your investment in your communication can be adapted to your business development.

Gain in flexibility and Mobility
With voipGATE’s softphone you can call anytime, anywhere, anyplace. We also provide you with complimentary features such as: address book,chats, SMS etc….

Phone Numbers – Control your own communications!
With voipGATE you can expand your presence in local markets by setting up your virtual office using our great range of phone numbers. Let your international customers and suppliers reach you easily without paying international call rates.

Always reachable and flexible
With its Webphone and Click 2 Call Services, voipGATE provides you with the perfect tools to enhance your communications and to always be in touch with your customers. It is also a
great way to streamline your processes and expand your business

voipGATE is actively seeking partners worldwide! It’s your chance to benefit from this outstanding business opportunity. With voipGATE Partners, we provide you the program that best suits your buisness.

A simple referral program makes your web site earn money - 24 hours a day, 7 days a week!
We supply all the operational services such as phone numbers, communication networks and
billing information for your clients. Join voipGATE's expanding Reseller programme today.

voipGATE offers A-Z termination services aimed at VoIP solution providers, ISP's, Call Centers or
high volume Customers... You benefit from our personalised customer service with cost
effective wholesale pricing. You take care of your business and voipGATE manages your
communications with quality, efficiency and stability.