Know your target devices, understand the turf
Remote debugging and its benefits
Maneuveringaround memory limitations
Mobile Networks: Going through tunnels
Keep it simple

This session will cover the plans for existing Nortel products and their upgrade and support roadmap. It will give you an insight into inclusions and considerations for your strategic communications technology plans both short and long term.

The need to optimise IT resources to save money and power has driven the massive growth in virtualisation of business applications. Now your virtualisation strategy can embrace real-time voice applications for the first time. This really is a development you need to take advantage of. Find out more from a market leader in communications software, Mitel.

Network-equipment maker Brocade Communications Systems is putting the finishing touch on a new 562,000-square-feet headquarters campus in San Jose, CA
This session will look at the campus state of the art converged network infrastructure and how it has been purposely designed and architected to meet the demand of Unified Communications, Voice, Video and Mobility services.

Enterprises more than ever need their workers to collaborate outside traditional offices, from fellow employees spread out across multiple offices, to field personnel in their cars, to business partners halfway around the globe. Add to this complex mobile and telework environment the high expectations of the new generation of workers for enterprises to support the way THEY want to live and work. Enabling e-mail on smartphones is just the start; users expect chat, VoIP, video, web meetings, and access to rich content to happen when and where they need it, in real time, regardless of whether it's laptop, smartphone, or custom tool, and whether they're in an office, at home, in a car, or anywhere else. Unified Communications (UC) is an increasingly critical component to making this world of Smarter Work a reality.
Malcolm Stewart will discuss examples of how enterprises today enable mobile and remote work, and the key requirements for planning real-time collaborative remote and mobile work environments. He will also touch upon how technology trends will make all of us work smarter, including communications enabled business processes and fixed-mobile convergence.

This presentation addresses the challenges associated with deploying cloud-based UCaaS (unified communications as a service). We will provide insight into the best practices needed to implement a converged communications platform, based on a utility, per user pricing model. The presenters will discuss how BT leverages VOSS and Cisco technologies to streamline and reduce the cost of UCaaS implementation, and will emphasise the savings that can be made in cloud-based VoIP service delivery and management. A free soft copy of the Gartner report, entitled “Dataquest Insight: How BT, Qwest and IBM Tackle Cloud-Based UCaaS Service Delivery” will be made available to all attendees.

Unified Communications present unique network infrastructure challenges in ensuring that the diverse bandwidth and quality of service requirements of all applications are met.
This session will look at how sFlow provides a unified measurement strategy and complete network visibility. It will also include examples of how sFlow can be used to provide complete network visibility of Unified Communications traffic and to ensure that critical bandwidth and QoS requirements are met and service levels for all applications are maintained.
The session will also look at Brocade’s hardware optimized SFlow implementation in Brocade’s switches and how it can be deployed with InMon SW to provide continuous monitoring and analysis of Unified Communications network traffic.

Eurodata Managing Director Des Lekerman will be giving senior IT decisions makers the ammunition to build a strong business case in justifying the need for Unified communications within their organisations.

Topics will include target areas of costs saving, how to and who to deploy UC to, and how results can be easily measured for your success. Eurodata will also outline how other organisations have benefited from a full Unified Communications solution and the efficiencies gained.

Building collaborative, adaptive workspaces that foster productivity, business agility, security, and competitive advantage is now a critical requirement for many enterprises. This session describes how enterprises can unify their workspace to provide more effective and personal communications.

Building collaborative, adaptive workspaces that foster productivity, business agility, security, and competitive advantage is now a critical requirement for many enterprises. This session describes how enterprises can unify their workspace to provide more effective and personal communications.

UC brings together some great technology, but is your organisation ready to adapt and adopt changes in culture and working practices that UC can enable and encourage. Are your human resources and facilities team on your project board? How does UC impact the IT team? Come and learn some first steps to how UC can impact across your organisation

This double bill session is the perfect antidote to the rest of UCExpo. It’s going to tell you why everything you are likely to have heard won’t happen as suggested. Why? Because that is what has happened with everything else announced as the next new wave over the last 30 years.
So in the spirit of leaving the show with a balanced view of the future, come and participate in what two seasoned speakers and facilitators promise will be a lively 60 minutes of opinion, fresh research and debate with plenty of opportunity to air views and soapbox from those that attend.

During these turbulent times being in control of your business, having the agility to adapt to the changing environment and respond to customer needs is vital to stay ahead of the completion. A plan for your communications built around your users, business and customers is vital to empowering people to provide the levels of service customers require. We will discuss the different ways this can be achieved, the challenges on the way and how technology is not the only way of achieving success.

With the attention of business leaders on the current economic squeeze, enterprises are looking favourably, but cautiously, at the communication and collaboration efficiencies afforded by unified communications technologies. Adoption will further embed IT into real-time business processes, making the performance and availability of the infrastructure key determinants of business success.

• The art of the possible now
• Trends and case studies in mobile application innovation
• The future of mobile applications a preview of what is coming and whats on the horizon

At the heart of every business is the goal of driving increased efficiencies whilst delivering more customer value and revenue growth or new revenue streams. Mobile applications have provided a key role for many organisations in enabling them to drive efficiencies across their field and sales force. Join us to learn about how companies have achieved these efficiencies and how even more value can be delivered by joining up these applications across organisations

Persistent Group Chat is a new feature in most instant messaging solutions but it has been around in the financial services sector for many years. Now made available to all, join us to learn how it can transform the way you work especially when it is integrated into your desktop, made available on your mobile or via the web allowing you to stay connected to work in real-time from anywhere at any time.

Microsoft Unified Communications technologies bring messaging, voice and video to the applications and devices that people use every day. Office Communications Server includes components that support VoIP and Conferencing such as front-end servers and pool configurations, VoIP, conferencing and perimeter network configuration and components, as well as conference protocols and call flow. Effectively underpinning real-time conferencing hosted on servers inside your organization’s firewall, with full-featured VoIP and PBX capabilities requires a network infrastructure that is smart, secure and scalable. This session will describe the latest application delivery techniques to ensure high-availability, while protecting your communications services investment from capacity-limited obsolescence, as well as malicious threats and attack.

Vidyo, Inc. presents Personal Telepresence, enabling natural, multi-point videoconferences on room systems, desktop computers, laptops, Netbooks, and smart phones. Vidyo´s patented VidyoRouter™ highly scalable architecture delivers the only available H.264/SVC solution that eliminates an MCU while providing the industry´s best error resilience and lowest latency videoconferencing solution over the Internet and wireless networks. Vidyo makes Personal Telepresence technically and financially deployable to thousands of users, this is Telepresence for the masses!

At TANDBERG we believe in the power of visual collaboration. We have been building on the promise of Unified Communication and extending it with our Video 1st approach. Our vision is one of enabling the whole organisation to experience the productivity of Telepresence. In this session we will share our vision of Unified Communication and show how business quality video enables the connection of people to people, people to ideas and ideas to business outcomes.

The session will be an interactive and innovative discussion where we will describe the current environment, the challenges and the process that Newport City Homes went through to decide to implement a Unified Communications platform on Microsoft Office Communication Server 2007 R2. Newport City Homes will also be discussing the benefits they have seen from the new platform and how this is supporting their business.

How do you structure your UC deployment to minimise cost and maximise return? No matter how large or small your organisation what should you look for in your planning to ensure a successful deployment and adoption. Learn some of the danger signs and quick wins.

This session examines how far we have come over recent years on the convergence journey and questions to what degree UC really impacts costs and it's true ability to impact productivity.
The session also provides analysis around how much existing investment can be leveraged across into a UC environment and highlights ways in which OEM Vendor solutions can all come together.

Learn how organisations can bridge the gap between their contact centres and external knowledge workers using multichannel UC capabilities so that EVERY employee can become an integral part of the customer contact operation, so that efficiency, customer service and sales are maximised.

Under this title we shall be exploring the current drivers, market growth and predicted opportunities for channel partners around the hosted voice and applications services proposition from an independant analysts viewpoint. In addition we shall alsobe officially launching our Unified Desktop white label service and delivering a working demonstration of this.

This seminar will highlight, using live customer examples, how video and audio conferencing can be built into your communications strategy. During the session there will be a live demonstration of video conferencing in action highlighting the easy of implementation and clear benefits that can be derived from including video in your unified communications

Geoff will run through a practical demo of how Microsoft use Office Communications Server and SharePoint to run their Global Security practice.

A presentation on how organisations can embrace change, enhance their proposition to workers and build a more collaborative and efficient organisation using familiar business applications

Aculab will feature ApplianX, a range of single purpose, 'plug and play' appliances designed to facilitate and support the utilisation of technologies such as VoIP, video, mobile, TDM and fax. ApplianX helps enterprises to reduce operational costs, extend the life of existing, TDM-based equipment, and take advantage of Web and IP-based services, and SIP endpoints. Products include the ApplianX IP Gateway and the ApplianX DPNSS-to-Q.SIG Gateway. AT UC10, Aculab is announcing the ApplianX M...

View Aculab's full profile

Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.

View Aspect's full profile

Azaleos provides the cost savings and service levels of hosted solutions for organisations that won’t allow their data to reside outside the datacentre. The Azaleos solution is unique - all servers, storage, and data remain at your facility, behind your firewall, and in your physical control. Our certified experts leverage patented technology to remotely monitor and manage Microsoft Exchange, Office Communications Server, SharePoint and Active Directory environments. We proactively manage...

View Azaleos's full profile

BigHand voice productivity software allows professionals to record, edit and send voice files or verbal tasks via BlackBerry® smartphone to office based support, outsourced services or convert voice to text. Recordings submitted via BigHand for BlackBerry instantly enter the office workflow, and are tracked via status updates, priorities and alerts.

View BigHand's full profile

Braxtel Communications have been delivering simple and sophisticated contact centre software through the channel since 1997. The Braxtel philosophy is clear,provide complete support to resellers from Pre sales visits and demonstrations right through to project management and customer support. This will allow partners to grow into new markets and new technologies without the burden of investing time and money up front. Braxtel have thousands of world wide corporate and SMB customers already...

View Braxtel Communications's full profile

Britannic Technologies are a highly innovative, focused and capable ICT partner, helping our clients realise the many benefits that can be achieved through unified communications and the convergence of voice, data and video technologies. Our award winning integration, market leading technical capabilities and clear vision for the future enables us to deliver significant value complimented with a real passion for long term partnerships and service excellence established over our 25 years o...

View Britannic Technologies Ltd's full profile

About BT Conferencing BT Conferencing is the UK’s number one provider of advanced collaboration services to businesses across the world. We help our customers reduce costs and work more productively using our audio, video and web conferencing technology to collaborate more effectively. As a result, companies are able to share information and make decisions quicker. Their employees contribute more to their organisation, while maintaining a better work-life balance and working in an environm...

View BT Conferencing and Polycom's full profile

BT Global Services helps multi-site organisations to master the complexity of business communication. It serves corporate and government customers worldwide BT Global Services has more than 10,000 professional services people (around 40 per cent of all its employees) skilled in business and process transformation, change and project management, solutions design and innovation. BT Global Services provides a range of specialist network-centric propositions and practices spanning high p...

View BT Global Services's full profile

Calyx is the number one, independent, single source provider of end-to-end Information and Communications Technology (ICT) in UK and Ireland. Calyx is a Tier 1 accredited partner for all the major manufacturers and has over 20 years experience in providing UK enterprises with converged voice, data, security and carrier services consultancy together with the most flexible range of managed services available. Today, with a turnover of £100m and over 500 employees, we have the breadth of...

View Calyx UK Limited's full profile

ClickSoftware is the leading provider of mobile workforce management and service optimisation solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. We offer a full range of service management software for any size of service organisation from 5 to 50,000, as well as a host of implementation, educational, and support services-all aimed at helping service organisations complete more calls per day, week...

View ClickSoftware Europe's full profile

CommonTime - Experts in Mobile Enterprise Application Platforms. • Mobilizing paper based business processes for increased efficiency. • Simplifying mobile application development and deployment. • Mobilizing workforces and their business processes. • Flexible solutions that operate across a range of mobile devices and operating systems. • Delivering immediate ROI for our customers.

View CommonTime 's full profile

CTI Group – scalable call logging and recording Whatever your clients’ requirements, we have the solution. CTI Group is a global provider of call logging and call recording systems, from small to large enterprise premise based systems and hosted solutions. CTI have a worldwide network of sales and support partners. We develop, deliver and support call management systems that empower businesses to improve the management and productivity of their communication systems and people, while re...

View CTI Group's full profile

Eurodata are a Microsoft Unified comms specialist and bring to the UC Expo the very first OCS appliance that can be deployed to SME organisations in days. Since 1990 Eurodata have been delivering enterprise IT solutions and services to the mid market that have won multiple awards including ‘Microsoft Security Partner of the Year’ 2008 and Unified Communications Partner Finalist 2009. The company is one of the top 100 global managed service providers and among the top 250 executive management...

View Eurodata Systems's full profile

At UCEXPO 2010 fabbricadigitale will present boxedUC, an innovative UC solution, a virtualized enviroment which will allow to quickly and easily access to all UC services with a remote continuous support and an innovative pay-per-use model. fabbricadigitale realizes infrastructures and innovative software applications with the constant research of high quality and excellence. The corporate strategy is directed to provide technologically advanced and future-oriented solutions, in order to...

View fabbricadigitale srl's full profile

FaceTime Communications enables the safe and productive use of Unified Communications and Web 2.0 – including social networks, blogs and instant messaging, Ranked number one by IDC for five consecutive years, FaceTime's award-winning solutions are used by more than 1,500 customers for the security, management and compliance of real-time communications.

View FaceTime Communications's full profile

Fenestrae's flagship products Fenestrae Communication Server and Faxination extend unified communications by seamlessly integrating Fax(Fax over IP) SMS and MMS into UC systems from Microsoft( Exchange) Cisco, Avaya and Nortel.

View Fenestrae's full profile

Formicary’s world class team of talented and dedicated professionals combine real-world industry experience with technical excellence to deliver innovative and sophisticated services and software around unified communications to help clients improve their productivity and increase their return on investment. Building on this expertise, Formicary has launched several world first collaborative communication solutions which are designed to specifically extend and complement the powerful feat...

View Formicary Ltd's full profile

The Trade Commission of the French Embassy in London promotes trade development between France and the UK by offering a range of services to French companies, including the organisation of B2B events such as conferences and networking opportunities. The Trade Commission will showcase a number of innovative French companies from the Unified Communications technology sectors on the French Pavilion. These companies are aiming to reinforce their professional contacts and explore new bu...

View French Trade Commission - Ubifrance's full profile

G3 is an Avaya Platinum Partner specialising in designing, implementing and maintaining IP Telephony and Unified Communications solutions for businesses accross the globe. Our implementations enable companies to: • reduce operating costs • improve customer retention • increase productivity We're demonstrating all of the Avaya UC applications here at UC Expo.

View G3 Telecommunications PLC's full profile

Global Knowledge is Europe’s leading provider of IT and Business training. We are your One Source for unified communications training. Learn the skills to deploy and manage a unified communications strategy across your distributed organisation. Our expert training on Cisco, Microsoft, Nortel, IBM, and other unified communications technologies combines authorised curriculum with custom, hands-on exercises and a flexible, rich lab environment.

View Global Knowledge UK's full profile

Gradwell is a leading independent provider of Internet communications services to UK business people. From Internet telephony and broadband, to website hosting and email management, Gradwell designs flexible service packages, ideally suited to the small business customer. Founded in 1998 by Internet entrepreneur Peter Gradwell – ‘one of the changing faces of IT’ (Daily Telegraph, February 2007) – the company continues to be driven by a strong independent team of Internet experts. Gradwell’...

View Gradwell's full profile

Grey Convergence, a specialist Microsoft UC voice partner, will demonstrate the capabilities of Office Communications Server (OCS) R2 and Exchange Unified Messaging and their secure integration with Office Outlook and Office Sharepoint Server (MOSS). Unified Communications enables streamlined communications and a collaboration platform that integrate and interoperate with your existing telephony, providing a secure and compliant infrastructure. Grey Convergence has the knowledge to enab...

View Grey Convergence's full profile

Huddle.net is the online collaboration platform that helps enterprises work better together. It offers a network of secure online workspaces where you can share files, collaborate on ideas, manage projects and organize virtual meetings. Huddle is available online, on mobile, on desktop.

View Huddle.net's full profile

InTechnology, the UK's largest hosted IP Telephony provider, has joined forces with POSTcti, the UK's number one Microsoft OCS specialist to deliver a fully managed hosted Unified Communications solution, improving productivity and reducing the cost of modern business communications.

View InTechnology's full profile

Interoute is Europe’s largest Next Generation Network, connecting 98 cities in 28 countries with over 55,000km of lit fibre. For Enterprise customers Interoute’s service delivery platform supports integrated services and solutions, including MPLS VPN, Voice over IP, Managed Hosting, Ethernet, Internet and Security.

View Interoute Communications Ltd's full profile

Kedron specialises in delivering solutions that provide realtime packet capture and forensic network monitoring and analysis information for all Data or Voice networks, offering intelligent solutions that effectively manage applications and devices, convergence and bandwidth prioritisation. Observer from Network Instruments captures network activity from selected points using an Observer probe, Netflow or storage device and the data is then delivered to the Observer Console or Observer Rep...

View Kedron UK Ltd's full profile

Microsoft Unified Communications solutions harness the power of software to make it easier for people to communicate—whether they are down the hall, around the world, or away from the office. These technologies let you adapt to evolving business needs with a secure and extensible platform that spans the different ways people communicate, including e-mail, telephone, conferencing, voice mail, and instant messaging. Microsoft Unified Communications can bring your organisation nearly immediat...

View Microsoft's full profile

Midland Communications, is a nationwide communications company with a proven track record helping business get the most from communications technology. Stand 503, just inside the entrance, is a must visit stand if you have a real need for communication technology that is truly unified voice, video and desktop. If you need a partner for your technology that delivers, MPLS, Leased Lines, Ethernet Circuits, VoIP, Hosted Telephony, Cloud Telephony, OCS, Ultra Thin Client, IP Videoconferenci...

View Midland Communications's full profile

Mobius was one of the first dedicated M2M providers and has been picked out as one of the top three in Europe. We focus on delivering a reliable service, accurate billing and added security. We are proud to say that we are Vodafone’s preferred distributor for M2M Data SIMs

View Mobius Networks's full profile

NEC Unified Solutions (NEC) is a systems integrator specialising in the deployment of unified communication solutions which combine the best in voice, data, mobile, video and IT communications. NEC designs solutions that combine a range of leading technologies from both the NEC stable and other credible and recognized industry vendors. These solutions consist of infrastructure and application components, wrapped with value added services to deliver a range of IT and communication solutions...

View NEC's full profile

Network Instruments provides in-depth network intelligence and continuous network availability through innovative analysis solutions. Enterprise network professionals depend on Network Instruments’ Observer product line for unparalleled network visibility to efficiently solve network problems and manage deployments. By combining a powerful management console with high-performance analysis appliances

View Network Instruments's full profile

About O2 •Telefónica O2 UK Limited is a leading communications company for consumers and businesses in the UK, with 21 million mobile customers and over 520,000 fixed broadband customers as at 30 September 2009. •Telefónica O2 UK Limited is part of Telefónica Europe plc, a business division of Telefónica S.A. which uses O2 as its commercial brand in the UK, Ireland, Slovakia, Germany and the Czech Republic, and has 46 million customers across these markets. For further press information ab...

View O2 UK Ltd.'s full profile

As a leading player in the development and delivery of unified next generation solutions, we’re proud to have invested over £200 million creating the UK’s largest and most connected Next Generation Network, making voice and data convergence a reality. We work with over 200,000 UK businesses, 350 wholesale partners and have more than 15 years experience. We are also delighted to have recently been awarded the coverted ‘Network Operator of the Year 2009’ and our recent acquisition of Tiscali fu...

View Opal 's full profile

Outsourcery is the UK’s leading provider of mobile-centric unified communications (UC) and hosted IT solutions to small and medium-sized enterprises. It has its own state-of-the-art data centres and hosting infrastructure to provide managed services and Software-as-a-Service (SaaS) IT and UC solutions. Outsourcery offers integrated unified communications solutions which work by integrating email, voicemail, instant messaging, mobile communications, business telephones, document and desktop...

View Outsourcery's full profile

As one of the UK's premier Unified Communications specialists they are accelerating the transformation of voice,video and data into highly reliable and secure people centric solutions that actually add real value to their client organisations. Driving the onward development of convergence into the third (or what is often known as the 'embedded') phase of convergence, the portfolio extends across both on premise and hosted Voice, Collaborative Applications (Microsoft OCS, Exchange and Acti...

View Post CTI's full profile

Since 1992, RADVISION (NASDAQ: RVSN ) is the industry’s leading provider of products and technologies for unified visual communications over IP and 3G networks. RADVISION offers the broadest and most complete set of standards-based video networking infrastructure and developer toolkits on the market today. These products enable customers and partners to deploy unified communication networks and services, and develop video network equipment and device solutions faster and more reliably than ev...

View RADVISION's full profile

Sangoma is the premium provider of voice and data connectivity components for software-based communication applications. Sangoma's data cards, voice cards, gateways and connectivity software are used in leading PBX, IVR, contact center and data-communication applications worldwide – providing a comprehensive toolset for deploying cost-effective, powerful, and flexible software communication applications. Sangoma works with Open Source Telephony: Asterisk®, callweaver, FreeSWITCH, Yate. Emp...

View Sangoma's full profile

Scalable Communications (formerly known as Scalable Networks) is a leading independent provider of secure convergence solutions. We apply a consultative approach to improving business communications through the adoption of converged and collaborative solutions that embrace best-of-class IP infrastructure, IP security and IP telephony technologies and services. From flexible working to disaster recovery, contact centres to collaboration, wired and wireless unified infrastructures, to manage...

View Scalable Communications Plc's full profile

Every day, organisations around the world are adopting new ways of meeting and working together. Successful collaboration requires clear communication of ideas, goals and strategies, whether to others in the same room or across distances. Tools that enable this kind of communication ultimately expand the potential of what business people and others can achieve. SMART is both the industry pioneer and market leader in easy-to-use interactive whiteboards and other group collaboration tools. Us...

View SMART's full profile

Spitfire are a leading business VoIP and SIP Trunk provider offering a complete end-to-end service, via its own networks. This covers all aspects of VoIP including SIP Trunks and Hosted Telephony. The result is a service that works and delivers business quality VoIP. Spitfire can provide a direct connection between the customer's premises and Spitfire's core network over the UK's widest range SDSL, ADSL or Ethernet circuits. Spitfire are also an interconnected CPS operator offering a full...

View Spitfire Network Services's full profile

TANDBERG is a leading global provider of telepresence, high-definition videoconferencing and mobile video products and services with dual headquarters in New York and Norway. TANDBERG designs, develops and markets systems and software for video, voice and data and provides sales, support and value-added services in more than 90 countries worldwide. TANDBERG works with customers to deliver end-to-end video conferencing solutions to accelerate decision making, increase productivity, unify t...

View TANDBERG's full profile

As an established Internet telephony provider, Telappliant operates its own VoIP network and boasts an extensive portfolio of telephony solutions. With customers ranging from small business to blue chip companies, we have what it takes to deliver the most feature rich, highly advanced Internet telephony solutions available. As a founding Internet Telephony Services Providers Association (ITSPA) member and being fully ISO 9001 certified we are unique in being able to deliver integrated end...

View Telappliant Ltd's full profile

Working in partnership with our customers to understand your business opportunities and challenges, Vodafone aim to transform the way you work allowing you to be more cost effective, more flexible and more responsive to your customers. We create innovative solutions, bringing together the best of breed mobile and fixed technologies and applications to unify communications, provide secure access to company data and streamline your business processes. Visit Vodafone at UC Expo 2010 on stand...

View Vodafone Unified Communications Group's full profile

VoIPon Solutions UK Ltd. distributes the world’s market-leading voice over IP equipment and services to businesses. Looking globally for inspiration, the company led the UK market into the Voice over IP space and is one of the most established companies in the region. By bringing best-of-breed equipment and standards of service to businesses both within the UK and abroad, and empowering its knowledgeable staff to build relationships with its customers, VoIPon helps businesses reduce the total...

View VoIPon Solutions - Premiere Distributor's full profile

VOSS will be speaking at the UC Expo seminar series with BT. The session will be on Wednesday 10th March at 10:30 am and will cover Delivering on the Vision of Cloud-Based Unified Communications – Implementation and Planning Best Practices.

View VOSS's full profile

A.M.A Group’s purchase of Interoute One, advanced voice functionality gave them the flexibility of routing of calls to mobile phones, using one unique number for each user enabling the consolidation of voice mail, fax, fixed line and mobile calls. This allowed AMA to reduce costs for call termination and for the number of necessary lines.

AMR case study.doc 500.00 kB

CTI Group, a leading provider of ebilling, bill analysis, VoIP call recording and call management applications, today announces that it has achieved new industry heights using its SmartRecord IP on the IBM BladeCenter. Combined for the first time in recent testing the IBM hardware and SmartRecord IP delivered a superior standard of call recording, whilst at a lower cost of ownership for telecom customers.

Recent performance testing at IBM’s Montpellier, France facility, SmartRecord IP was tested on a set of IBM blades with a BroadSoft BroadWorks softswitch. With its unique recording methodology and utilising the BroadWorks Lawful Intercept interface, the recorder was benchmarked with 316,000 calls, representing 380,000 minutes of recorded calls with an average CPU utilisation of 15 percent and a peak utilisation of 25 percent. The performance benchmarks demonstrated a 50 percent performance advantage over previous benchmark results.

Montpellier.jpg 259.29 kB

Foehn Brings Average Call Time Down By 10 seconds

UQConsult.pdf 2.53 MB

Find out how Carrot Pharma Recruitment benefitted from implementing a Hosted Exchange solution from Outsourcery.

Carrot Pharma.pdf 198.67 kB

Case studies from clients who have implemented MESSAGEmanager for:
Desktop service
Document processing and compliance
Sales transactions
Secure and cost effective communications
Cost savings /Expense reduction and
IP FAX provisioning

UCEXPO02 Case Study Collection.pdf 402.58 kB

To maintain the high service levels that contributed to Eastlands Homes recognition by the Audit Commission in naming them among the Top Ten Housing Associations in the country, it is essential that key communication systems, for customers and between staff, are efficient and continuous.

Three of their 4 sites will run as customer contact centres, handling a large volume of enquiries on a daily basis. The first priority being to ensure calls are answered quickly and transferred to the right person with minimum delay. First the system has to be smart enough to recognise which of the 3 contact centre sites are most able to answer the incoming call at any given time. Then, full Presence and Availability across the 4 sites must be employed.

Eastlands.pdf 220.71 kB

Collaborative working to suit the needs of a highly important, remote workforce was the key driver behind Frontier Economics' decision to task leading systems integrator Eurodata Systems with an important three-stage Unified Communications project.

Based in London and with offices around the world, Frontier has developed a reputation as a leading economic consultancy, operating across a diverse range of industries from energy and finance to healthcare, media and retail.

The company has long championed the use of technology as a productivity enhancer, and to that end, a decision was taken to implement a series of Microsoft-based Unified Communications (UC) and collaboration technologies
that could deliver on the objective of providing users with a real boost to their productivity, to improve efficiency and provide the business with a competitive edge enabled by their UC strategy.

Frontier Economics.pdf 208.72 kB

Councils face constant pressure to better
serve their citizens within tight budget
constraints. In difficult times, when demands for
services are up but budgets are down, this can
be a tough-balancing act.

1092_5696-SeriesX_3_Ashford_WMCH_FINAL_LR.pdf 3.79 MB

The Challenge - Handling over 6 million customer calls a year, Getronics wanted to increase the resilience of its UK service desks and add value to its IT workspace management.
The Solution - Opal’s call routing platform, Contact Manager, allows Getronics to handle any situation from normal operations through to full disaster recovery.
The Benefits - Getronics can now deal with any unforeseen situation and still place its customers’ calls with service agents. Strengthening its service desk operation has allowed the company’s proposition to remain well ahead of the competition.

Getronics Case Study.pdf 237.98 kB

Greenhill & Co. is a successful global investment bank with offices in nine of the major financial markets in the world. Greenhill has worked on some of the biggest deals of the past few years, including Delta Airlines’ merger with Northwest Airlines and the Roche acquisition of Genentech. While the company has grown, the number of IT resources haven't, so when it was time to migrate to Exchange in a highly-sensitive regulatory environment, Greenhill chose Azaleos.

CaseStudy-Greenhill.pdf 442.86 kB

The Challenge - Micheldever Tyres is undergoing a period of rapid expansion acquiring, on average, more than one new retail fitting facility per month. To support its growing size, it wanted a modern communications system capable of carrying converged voice and data with a
sophisticated telephone system to ensure it never misses a sales call.
The Solution - Their telephone system needed to channel calls through local numbers to people across all 42 local sites, acting as a single telephone system. This was coupled with inter-site call overflow and high-level functionality, usually only available to larger telephone systems.
The Benefits - During initial stages, lost calls were reduced by 10% translating into improved sales figures.

Micheldever Case Study.pdf 273.64 kB

Microsoft/Fenestrae and Exchange 2010 case study

Fenestrae_Exchange2010_Final.pdf 129.87 kB

Discover how Orkuveita Reykjavikur complete more jobs per day, reduce costs and improve service delivery with ClickSoftware.

OR_case study.pdf 345.70 kB

At Azaleos, we are committed to delivering personalized, relevant and consistent service experiences to our customers regardless of size or location. Our customers are industry leaders and innovators, including enterprises with 25,000 employees or more and organizations of fewer than 1,000 employees.

Click here to see further examples of customers across different industries.

Find out how Pall-Ex expects to save £52,000 annually through the use of a Unified Hosted IT solution for its email and mobile working.

Pall-Ex case study.pdf 380.09 kB

Partnerships UK's project staff is location independent; their work can take them to several different project sites all over the UK during a working week and yet wherever they are they require easy access to the company’s network files and applications including time recording, accounts management and knowledge management systems.

The challenge facing Chief Information Officer, Mike Robinson was to provide a method of remote access that would improve productivity of PUK staff by offering flexibility and greatly simplified access for mobile workers.

Partnerships UK Case Study.pdf 141.26 kB

Pentair migrates from Lotus Notes to Microsoft Exchange, choosing Azaleos for the migration and remote management services for more than 8,000 users. This video case study details the complex systems decisions involved in the migration and corresponding support of Exchange, SharePoint Server, Office Communications Server (OCS) and Blackberry devices.

Click here to download the video case study.

Find out how the REACH Nationwide Role Model project benefitted from implementing a business class email and document sharing solution.

Reach case study.pdf 246.94 kB

CIOs have to support business strategy, while at the same time, they’re under
pressure to cut costs and gain efficiencies. The reality is, IT departments spend too
much time on administration and not enough on innovation. In most organizations,
up to 70 percent of time and costs are spent “keeping the lights on.”

1092_5671-SeriesX_3_VirtualMCD_PO_FINAL_LR.pdf 2.27 MB

Find out how SCi, the UK's leading business to business sales agency, benefitted from choosing Outsourcery to host their Customer Management solution.

Sci case study.pdf 255.00 kB

Describes how Yorkshire Water’s service engineers have benefitted from using Toughbook notebook computers to help in delivering “40,000 miles of water and sewerage mains in the County of Yorkshire, and supplying 1.24 billion litres of drinking water every day” also demonstrating how “An investment in IT has been crucial” and because of this investment today Yorkshire Water “stands amongst Ofwat's highest rated suppliers.”

CASE STUDY_YORKSHIRE WATER.pdf 113.47 kB

Unilever, a world leader in consumer goods, has selected NetMotion Mobility XE and Mobility XE Policy Management to deliver and secure line-of-business applications to field sales representatives around the world.

http://www.youtube.com/user/PolycomVideos#p/a/u/1/Y7Ji79Sdl7s

Until now, voice telephony and virtualization might have been on different planets,
so far apart were they. In the data center, voice technology was in a closet of its own,
and managed with a separate set of hardware, processes, staff, and technologies.
Now, this is changing. With the combined power of virtualization and unified
communications, mission-critical voice applications are joining enterprise business
applications in the mainstream data center.

1092_5704-Series+X+Virtu_finalLR.pdf 1.26 MB

Find out how Whizz Education, the UK's leading provider of online maths tuition for 5 to 13 year olds, benefitted for implementing a Hosted Customer Relationship Management (CRM) solution from Outsourcery.

Whizz Education Case Study.pdf 285.16 kB

Unified Communications solution saves thousands on teaching cover, drives up exam results, and increases staff productivity

WoottenBassett.pdf 218.89 kB

Already a crowd pleaser for consumers and marketing managers alike, the new features will ensure the iPhone becomes an integral part of ongoing digital brand strategy. After all, it is an ever evolving global platform that now comes with a proven track record.

This is the new device that runs the 3.0 software. The ‘S’ stands for ‘speed’ and loosely draws
parallels with the Porsche Boxter S or the Aston Martin DBS. Sleek, stylish, and swift? The new
phone was announced on 8th June at WWDC and at first glance does appear to live up to
expectations.

Primarily, this document deals with the new features of the 3.0 software as it is these that will
impact most upon the marketing world. In terms of the device upgrade, the only real differences
are speed and the enhancements made to the camera.

TigerSpike_iPhone 3 0_Overview.pdf 221.67 kB

Outside the perimeter of the business location additional controls need to be added to a mobile IT deployment to ensure the security and integrity of data on the device and netwpork access. Balancing the need for control with flexibility given to the user requires care and attention to both strategy and implementation.

Mobile users have many challenges facing them as they try to work outside of a managed and familiar working environment. Too many constraints and challenges can distract and divert users from the task at hand, meaning that productivity gains hoped for by the deployment of the technology will be lost.

This paper looks at how to get the best out of mobile productivity and how to avoid the six most common mobililty pitfalls during the planning and excecution of mobile implementations.

Quocirca - Mobile Pitfalls.pdf 438.08 kB

The SecureX Management Console provides Azaleos with instant access to a powerful systems administration toolbox including remote console, remote PowerShell, patch management, and a library of commands. This whitepaper provides a detailed overview of the Azaleos SecureX system and technology.

AZ-Whitepaper_SecureX.pdf 352.22 kB

For an IT department, much of what goes on within a mobile deployment is unseen. With the Mobility XE Analytics Module, adminstrators gain an unprecedented view into how mobile computing resources are used.

Read this white paper to learn about the capabilities of the NetMotion Mobility Analytics Module. It includes a complete listing of the reports available, and examples of how insight from specific reports can be used to boost productivity and drive other operational improvements. The paper also details the notifications capability — the second major element of the Analytics Module — and how it greatly streamlines the day-to-day management of a mobile deployment.

Mobile Analytics.pdf 628.15 kB

According to the US Healthcare Information and Management Systems Society (HIMSS) Analytics™ Database, approximately two-thirds of U.S. hospitals use wireless technology within their healthcare delivery organization. In order to understand the issues, challenges and concerns surrounding the deployment and utilization of wireless networks, HIMSS Analytics conducted two focus groups in March 2009 with senior IT executives who have implemented wireless networks. Institutions represented in the focus groups range from large (1,000+ bed) urban health systems to small (100 bed) rural organizations. All of the participants manage IT for diversified healthcare companies with hospitals, sub-acute, ambulatory and home health operations. The findings from those focus groups are outlined in this white paper.

Top_Five_Challenges_for_Wireless_Healthcare_Deployments.pdf 80.31 kB

Fenestrae Communication Server White Paper

Fenestrae Whitepaper 2008.pdf 5.19 MB

Guide to Web 2.0 for the public sector

Guide to Web 2.0 for Government.pdf 91.23 kB

This white paper examines OCS 2007 R2 architecture, planning and deployment with a focus on monitoring and managing common issues according to Microsoft and Azaleos Best Practices.

AZ-Whitepaper_Monitoring and Managing OCS R2.pdf 702.54 kB

The right mobile and wireless technologies not only address the unique computing challenges mobile workers face such as wireless coverage gaps and interruptions, internetwork roaming and performance issues, but also help automate and streamline processes, providing significant ROI. This Yankee Group white paper identifies the secure mobile solutions available and how these technologies map back to the requirements of today’s mobile enterprise.

Yankee Maximizing Mobile Worker Productivity.pdf 182.67 kB

Authenticating users and securing sensitive data transmissions is critical in today's world. Adequately securing network access and protecting data being transmitted to and from mobile devices is more difficult in wireless environments.

This white paper details how NetMotion Mobility XE prevents unauthorized users from accessing your network and stops eavesdropping, replay and other network-level attacks.

Security for Wireless Networks.pdf 1.10 MB

IP Fax (FoIP) is an opportunity for companies to significantly reduce their total fax bill, dramatically improve business processes and increase security and control over sensitive fax data.
This paper describes the specific cost and productivity benefits of implementing an IP Fax solution.

MM_White_Paper_The_Benefits_of_Migrating_Fax_to_IP_Networks.pdf 1.31 MB

The two main tools we use for communicating - telephone and e-mail have traditionally existed in isolated silos, independent of each other. Over time some of these technologies have been integrated - voice and IP data network, voice messaging and e-mail , video and the IP data network etc. However until now nothing has integrated all these technologies into a single, easy to manage communications solution that can be used in a controlled business environment.

Unified Communications is a concept used to describe the coming together of devices and applications used to enrich how we communicate with each other, increase our productivity, enable more efficient team collaboration and to streamline business processes.

As an integrated solution Unified Communications can greatly increase the productivity of an organisation, allowing users to make decisions on how to communicate with each other, based on the detailed presence status of the person or people they want to contact.

Unified-Communications-Business-Case.pdf 117.15 kB

The attached white paper from POSTcti highlights a wide range of Unified Communications applications that are actively supporting Public Sector transformation today, Delivering real value against both local and central government initiatives, this white paper provids a blueprint which can be rolled out high and wide across the sector.

POSTcti_WhitePaper_PublicSector_UCv2.pdf 1.38 MB

As VoIP becomes more prevalent as a replacement for traditional PSTN connections, how to handle fax traffic becomes more and more of an issue. If you are thinking that you can just plug your fax machine into your IP telephony system, you will be disappointed. Fax imposes special demands on VoIP networks because the standards used for fax transmission are designed to exploit features of switched circuits that do not fit within the parameters of most VoIP equipment.

MM_White_Paper_Understanding_IP_Fax.pdf 940.93 kB

A tale of two technologies
Chief Information Officers (CIOs) and other IT managers straddle two worlds – not because
they want to, but because they have to.
First, there is the world of the data center. Its servers and other hardware components, and
the business applications that run on them, are the backbone of the organization. They turn
the reams of data that companies generate and collect into the information they need to
understand and operate the business.
Then, there is the world of telephony. Here, voice applications ensure that the people whose
performance determines how well the organization does, how effectively it competes, and
whether it succeeds or fails, communicate with one another in myriad ways to ensure that
information is understood and acted on. Even in today’s high-tech world, voice
communication is the beating heart of the business.

1092_5724-SeriesX_3_Virtualization_Whitepaper_FINAL_LR.pdf 4.23 MB

A key challenge faced by enterprise IT management is how to ensure the productivity of the growing population of mobile workers. A successful mobile deployment can empower mobile workers with the resources they need to be effective at the point of service, resulting in a more productive workforce, expedited customer service, happier customers and increased revenue. Selecting the right mobile solutions and managing today’s mobile enterprise, however, is not a simple task. Successful mobile deployments require IT management to take a holistic approach managing all elements of the mobile deployment, including applications, wireless networks and devices.

This white paper describes how Quality of Service (QoS) can enable organizations to maximize mobile worker productivity and fully leverage the benefits of their mobile deployments.

Wireless QoS.pdf 639.01 kB

The ApplianX DPNSS-to-Q.SIG Gateway has been created to allow enterprise customers to extend the life of their DPNSS-based PBX, whilst taking advantage of new IP PBX solutions. The gateway fully supports all supplementary services and has been designed to be extremely simple to use. With each gateway supporting up to 60 channels it is a cost effective way of achieving a DPNSS-to-VoIP migration strategy.

ApplianX_DPNSS-to-QSIG_Gateway_datasheet_issue1.pdf 218.11 kB

The ApplianX IP Gateway is the first gateway to provide support for Divert, Transfer, Message Waiting and Route Optimisation over SIP, Q.SIG and DPNSS. In addition, the ApplianX IP Gateway can now be procured at a highly competitive price – helping make the migration path to VoIP more cost-effective.

ApplianX_IP_Gateway_datasheet_issue3.pdf 119.56 kB

Certified Solutions for Unified Communications

Fenestrae Certified Solutions for Unified Communications pdf.pdf 218.99 kB

ChatSeer Exporter seamlessly connects your IM, group chat, and web conference systems to a legally compliant long term storage device, archiving the message data and file attachments in their native format. The stored data provides information containing who said what, when, to whom and who has access to this information in accordance with the requirements set forth by the respective financial governing bodies including the SEC, NASD, FSA, MiFID and Sarbanes-Oxley legislation.

ChatSeer Exporter and MyChat Product Sheet 2010.pdf 718.42 kB

Executive Chat is a global collaboration tool that extends the value of chat rooms by providing the opportunity for senior management and employees to openly discuss topics in a controlled environment. Used extensively by several major organisations, rather than having uncontrolled chat room, the bot facilitates enterprise briefings by allowing users to privately post their questions to the Executive Team who can then decide which questions they wish to answer. When they respond, both question and answer is added to the chat room.

Executive Chat Product Sheet 2010.pdf 756.24 kB

Faxination feature sheet

FFS 2008 SR 1 Feature Sheet.pdf 135.82 kB

Fenestrae Communication Server Feature Sheet

FCS 2008 SR 1 Feature Sheet.pdf 103.44 kB

Fenestrae Fax Over IP

Fenestrae Fax-over-IP Connector.pdf 292.65 kB

Fenestrae MFP Connector

Fenestrae multi-function peripheral device support.pdf 135.01 kB

Fenestrae Sharepoint Connector

Fenestrae Microsoft Sharepoint connector.pdf 116.45 kB

Do you need to Record telephone calls? If you are governed by Financial services legislation than legally yes! But if you wish to drive staff improvement and customer accountability than Recording all transactions and using this information to improve your business strategy is a massive benefit.

The following compliance statements apply when handling financial transactions:

1] All calls must be recorded

2] Calls must be stored and archived for a minimum of 6 months or the length of the contract between you and your customer

3] Best practice must be adopted when Quality monitoring calls and endeavors demonstrated to improve staff performance

RECORD.pdf 301.71 kB

Foehn offers robust and reliable VOIP systems based on Asterisk and can boast many successful deployments that we continue to support today.

With user friendly, simple interfaces it is a suitable choice for small and large sized enterprises alike and is often the preferred option for multi-site organisations and call centres where a higher degree of customisation and flexibility is ideally required.

Why Go For A Foehn Asterisk-Based VOIP System?
1. It is based on the powerful, open source platform Asterisk.
2. It will scale easily to suit your business needs.
3. It has the flexibility to do what you want it do.
4. You get a system that is great value for money.
5. You have the freedom of choice on hardware and architecture.
6. It's feature-rich and benefits from constant innovation.
7. Simple and Intuitive User Interfaces.

AsteriskSystemsFromFoehn.pdf 187.97 kB

ChatSeer 2.0 is designed to ease discovery and investigation requests for the next generation of Instant Messaging (IM), group chat and web conferencing applications. ChatSeer sends all communication data including file attachments to secure, tamper proof storage facilities. It then identifies and indexes in native format enabling authorised personnel to quickly search and retrieve archived data using a web browser.

ChatSeer Product Sheet 2010.pdf 781.99 kB

Formicary Email Bridge enables user to maintain access to Group Chat even when they have no direct access to the environment. Email Bridge complements the standard group chat server and allows remote access to chat conversations via email.

Email Bridge Product Sheet 2010.pdf 666.78 kB

A secure, real-time enterprise mobile client designed to extend
Microsoft® Office Communications Server 2007 R2 Group Chat to
mobile devices.

Formicary Mobile Chat 2010.pdf 1.18 MB

Formicary WebChat is a secure web-based, real-time reach chat client designed to extend and complement the powerful features of Microsoft® Offi ce Communications Server 2007 R2 Group Chat. It is designed as a tool kit, so whether embedded with your portal or used as a group chat web client it will improve business relationships with better service and faster response time.

WebChat product Sheet 2010.pdf 1.16 MB

Find out how Outsourcery can help you by hosting your customer management solution

CRM Product Sheet.pdf 608.58 kB

Find out how Outsourcery can help you by hosting your email and contact management system

Exchange Product Sheet.pdf 121.19 kB

Hosted IP PBX and IP PBX Overlay give your business advanced
telephony capabilities, without the expense of purchasing a
new phone system or upgrading your existing in house PBX.

Hosted_IP_PBX_Web.pdf 914.60 kB

InTechnology's Hosted Exchange service is a hosted e-mail and messaging service based on Microsoft Exchange Server 2007. Our hosted Exchange email service is delivered from our resilient, secure server platforms, within our world-class Data Centres - providing the security and availability required for your business critical email.

Hosted Exchange leverages our expertise in managed services, and is supported by our 24x7 managed service technical team. InTechnology handles setup, provisioning, ongoing maintenance and upgrades of your Exchange Server infrastructure, reducing your team’s IT workload and freeing IT resources to focus on core strategic initiatives that move your business forward.

For more information: Hosted Exchange Server

InTechnology's Hosted OCS service provides a professional instant messaging (IM) and presence service for real-time communication across an organisation.

With presence, staff can significantly reduce the time it takes to make or receive business-critical decisions, by enabling colleagues to see one another's availability. This then allows colleagues to make contact using Instant Messaging or by phone.

Whether your staff are based in a single office or across multiple sites, even across the world, the combination of presence and IM can help improve productivity, drive business efficiencies and build a more agile organisation.

Hosted OCS can also be upgraded to include hosted IP telephony, which allows staff to make and receive phone calls directly from their Microsoft Office Communicator client.

For more information: Hosted Microsoft Office Communications Server (OCS)

51% of organisations believe that unified communications capabilities will be standard in 2012.

Gradwell's Hosted Unified Comms service changes the way you communicate within your business by focusing on the individual user, and not their number.

It provides a consistent single view of the status of colleagues across mobile, desktop phone and computer based softphone, so that you get your calls on the device you are currently using, and if you make a call on your mobile, then colleagues using a desk based handset will know you are engaged.

Hosted Unified Comms offers customers a complete mobile phone system so that all the traditional functionality associated with the office PBX is now available on your mobile

http://www.gradwell.com/phoneservices/multiuser/hosteduc

Gradwell Hosted Unified Comms.pdf 59.19 kB

FaceTime IMAuditor for Microsoft Office Communications Server (OCS) is a comprehensive solution for the security, management and compliance of Unified Communications, consisting of user policy management, message hygiene, malware prevention, and archiving for compliance.

FaceTime IMA for OCS.pdf 108.05 kB

FaceTime IMAuditor for IBM Lotus Sametime and IBM Lotus Notes and Domino is a
comprehensive solution for the security, management and compliance of Unified
Communications, consisting of user policy management, message hygiene, malware
prevention, and archiving for compliance.

FaceTime_IMauditor_Sametime.pdf 96.81 kB

Transform your business communications

With interoute One you can manage your voice calls as easily as you manage your email. Take advantage of the savings that VoIP offers by creating a secure, unified communications tool. And quickly transform your business communications for the better.

Interoute One.pdf 336.49 kB

Reliable and highly scalable visual communication infrastructure solutions for enterprise and service provider environments, RADVISION’s SCOPIA Conferencing Platforms offer the industry’s most technologically advanced and easy-to-use multipoint infrastructure for real-time conferencing over any network, protocol and device. Easy to use plug and play functionality minimizes initial setup time, and offers unmatched flexibility. High Definition (HD) is standard on each system, enabling HD at 1080p, H.264, H.264SVC with up to 30 frames per second of perfect quality video.

Scopia+Elite_datasheet.pdf 838.97 kB

Formicary Message Flow replicates content from one to other relevant chat rooms. In a world where chat rooms are vital for daily communication amongst employees globally, an automated matrix function can enhance the intelligence of a normal group chat program. Formicary Message Flow is designed to replicate messages and ensure that they appear in all relevant chat rooms as configured by the clients.

Message Flow and Chat room Administration Product Sheet 2010.pdf 837.32 kB

MESSAGEmanager/ICON

MM_T.38_IP_Fax_Solutions_for_Cisco.pdf 439.95 kB

Microsoft's Unified Communications (UC) enables improved collaboration with a simplified
interface, and tools that are easily deployed to every computer in an organization.

Microsoft Office Communication Server 2007 R2 provides an ideal platform to unify business
communications. Combined Knowledge offers the best way to learn how to do it. This 5-day
course focuses on the core components of OCS 2007 R2, including:

• Instant Messaging (IM) between everyone in the organization in the office or remote
• Application and Desktop sharing for true collaboration
• Audio/Video Conferencing including internally hosted audio conference calls and Live Meetings
• Integration with Exchange Server 2007 Unified Messaging
• Securing the environment to protect communications

Combined Knowledge, Microsoft Office Communications Server 2007 R2 Core Technologies.pdf 372.37 kB

Grey Convergence have designed quick starts to get your organisation running quickly and effectively with Communications Server 2007 R2, with options to expand and enhance the platform in the future. Split in to blocks of functionality you can pick and choose what your final deployment will include.

Grey Convergence Microsoft OCS 2007 R2 Quick Start Overview.pdf 690.52 kB

Find out the features and benefits of hosting your Office Communicator service with Outsourcery by reading our Product Sheet.

OCS Product Sheet.pdf 1.08 MB

Office Communicator is the foundation for Unified
Communications (UC) and enables employees to communicate
instantly and effectively with each other through their computer,
and avoids the inconvenience, time and cost incurred in travelling
to and from meetings or tracking down colleagues.

OCS_Product_Sheet_Web.pdf 731.60 kB

Designed to effortlessly scale from large SMEs to global businesses, Proteus Enterprise offers managers, who are focused on gaining the optimum efficiency and cost effectiveness from their telecoms systems, all the information they need. In addition the system delivers a comprehensive business tool to combat the increasing risk of fraud and internal abuse.

Proteus Enterprise achieves this by monitoring network efficiency and bandwidth utilisation, helping to manage employee productivity and detect and discourage employee misuse of telecoms systems.

Proteus Enterprise is capable of collecting call data in real-time or in a scheduled manner from multiple countries and costing calls using multiple carriers and currencies.

Interfaces with all traditional (PBX) and VoIP switches and has true IP connectivity

Utilises a sophisticated web browser dashboard-style interface with user-defined security levels, allowing access from any point on the company’s Intranet

Includes more than 60 standard report templates and a powerful filtering system

Enables auto-scheduling and e-mail delivery of reports

Real-time monitor for instant access to call information

Allocates and reports on costs and usage throughout the organisation

Measures call traffic for optimum provision of network capacity

Monitors calls against user defined criteria to identify abnormal use or abuse of telecom network facilities

Integrates with other Lightweight Directory Access Protocol (LDAP) compliant databases

Proteus Office 6.JPG 327.95 kB

Subscribe and publish RSS feeds to share updates and news. Subscribe to open RSS feeds and publish the content of each feed into a specified Group Chat room as a user defined URL. The RSS2 can also publish new channel content via its own RSS feeds allowing internal users to subscribe to channel updates. With RSS feeds, users can share news/information in a channel with a summary and link to the complete document.

RSS2 Product Sheet 2010.pdf 955.90 kB

SCOPIA Desktop Video Conferencing
SCOPIA Desktop is designed to meet the demands of high performance video conferencing with a standard PC and Internet connection. It includes the latest in video technology providing High Definition H.264 for viewing both meeting participants and data collaboration. Its audio system provides echo cancellation, background noise suppression, and is highly resilient to network errors common on the Internet. SCOPIA Desktop is a simple web browser plug-in that is centrally managed and deployed without complex licensing fees or installation issues. Simply click on a link and in moments you are ready to go. Include tele-workers in meetings, participate in video conferences from the road, collaborate with partners and suppliers and seamlessly connect through firewalls.
SCOPIA Desktop pro is the enhancement of SCOPIA desktop video that provides the user with the capability to have the video client in standard SIP point to point and hence free the MCU ports for heavier processing of Multiparty conferences .dialing to a user is easy, simply type your colleague name on the video client body list presence and you are done.

ScopiaDesktop7_Datasheet.pdf 1.40 MB

Find out how Outsourcery can help you by hosting your collaboration and storage solution

SharePoint Product Sheet.pdf 838.41 kB

We know how disastrous losing files or emails can be. That’s
why we can offer a secure, reliable, online data backup
solution to help you safeguard all the business information
on your desktop PC or laptop – it’s called StoreSafe.

StoreSafe Product Sheet.pdf 813.89 kB

Our Proof of Concept gives you all the
advantages of enterprise-class technology at
an affordable starting price of just £5,000.
There’s absolutely no hassle and no risk
either. If you don’t want to go to full
deployment, just return the appliance and
we’ll refund the cost.

Proof of Concept - UC Appliance.pdf 160.65 kB

What is UC and how can it work for your business?

UC_Product_Sheet_Web.pdf 906.09 kB

InTechnology's hosted Unified Communications solution is a UK first, consisting of Hosted Microsoft® Office Communications Server, Hosted Microsoft® Exchange and our Hosted Broadsoft Broadworks IP Telephony platform. By combining these services we have created the UK's only Hosted Unified Communications Service with enterprise IP Telephony.

As an integrated solution Unified Communications can greatly reduce the time, cost and frustration associated with unnecessary delays in decision making. Bringing together all the tools of communication we use and allowing users to make decisions on how to communicate with each other, based on the presence status of their contacts.

For more information: Unified Communications

boxedUC is a single server solution which brings to your company a state-of-the-art Unified Communications farm based on Microsoft® technology.

boxedUC is a unique Unified Communications solution for SMB organizations offering the state-of-the-art technology; the customer has an high-end quality of service and support, allowing the customer to save money and focus only on his core business.

Advantages:
. Reduce start-up time
. Activate and pay only what you effectively use
. Get a full system management from a remote specialized staff
. Have your environment monitored H24 x 365
. Access to a specialistic remote support
. Have an enterprise class support for hardware failures
. Protect your environment through a set of strict security policies, patching managemet and more

boxeduc_gold.jpg 4.62 kB

SmartRecord IP is a carrier-class, VoIP call recording solution. It eliminates the need for premise-based recording equipment, lowering total cost of ownership significantly. Its unique patent-pending voice recording technology overcomes the complexity of network integration experienced with packet-sniffing recorders. Its white-labeled and multi-tenant architecture make SmartRecord IP the ideal choice for hosted VoIP providers.

Businesses, call centers, enterprises and the public sector all face increasing requirements for call recording to meet regulatory, quality management and legal demands.

SmartRecord IP uses a unique approach to capture telephone conversations. The technology helps eliminate costly network changes or the deployment of multiple premised-based recorders by acting as a central recording device within the network.

SmartRecord IP VoIP Call Recording offers a variety of benefits to both the service provider and their customers including Low Total Cost of Ownership, High Recurring Revenue Product and Low Impact Installation.

CTI Group SmartRecord GO.jpg 4.03 MB

What is Huddle? Who is using it? Huddle features and benefits.

WhatIsHuddle.pdf 1.38 MB