If you look carefully, a very powerful trend is emerging. US Government sponsors Open Source technology, UK Government recommends wide spread Open Source adoption.
The European Union has developed a strategy encouraging Open Source technologies . The wind of change is not only apparent within the Public sector, but also private enterprise. If you Google Open Source adoption you will see the absolute confirmation of this latest technology revolution. Massive corporations globally are now switching and trusting Open Source applications to manage their customers, run their customers, run their networks and handle telephony and Contact Centre process.
It is therefore crucial to ensure the same due diligence is applied when selecting an open source application. of course it substantially lowers the price of the the chosen solution but now it also delivers all of the features of comparable products.
How can Open Source technology and in particular Telephony, Contact Centre and CRM applications benefit your business?

In this session you will get a look at the next generation of this platform through a series of demos. Brett will demonstrate how one can extend the Office Communicator experience into your Windows Presentation Foundation and Silverlight applications using new controls. He will also highlight how the UC Managed API 3.0 provides access to the new Voice-over-IP features of Communication Server.

This session will look at the options and choices available to an SME looking for a VoIP Solution, giving you an independent view from Gigaset on the market to date and the future of VoIP for SME’s. Inspiring Conversation.

Geoff will run through a practical demo of how Microsoft use Office Communications Server and SharePoint to run their Global Security practice.

Aculab will feature ApplianX, a range of single purpose, 'plug and play' appliances designed to facilitate and support the utilisation of technologies such as VoIP, video, mobile, TDM and fax. ApplianX helps enterprises to reduce operational costs, extend the life of existing, TDM-based equipment, and take advantage of Web and IP-based services, and SIP endpoints. Products include the ApplianX IP Gateway and the ApplianX DPNSS-to-Q.SIG Gateway. AT UC10, Aculab is announcing the ApplianX M...

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As Europe’s Premier Solutions Partner for Digium Asterisk, Foehn is the leading provider of custom-built PBX and UC solutions based on Asterisk and also offers consultancy and system support for Asterisk-based systems. Foehn was awarded its partner status by Digium, because of the company’s demonstrated ability to design and deploy successful large-scale communication solutions based on Asterisk – the world’s most popular telephony toolkit. Foehn has notable Asterisk references in call ce...

View Foehn - The Asterisk Experts's full profile

G3 is an Avaya Platinum Partner specialising in designing, implementing and maintaining IP Telephony and Unified Communications solutions for businesses accross the globe. Our implementations enable companies to: • reduce operating costs • improve customer retention • increase productivity We're demonstrating all of the Avaya UC applications here at UC Expo.

View G3 Telecommunications PLC's full profile

Gradwell is a leading independent provider of Internet communications services to UK business people. From Internet telephony and broadband, to website hosting and email management, Gradwell designs flexible service packages, ideally suited to the small business customer. Founded in 1998 by Internet entrepreneur Peter Gradwell – ‘one of the changing faces of IT’ (Daily Telegraph, February 2007) – the company continues to be driven by a strong independent team of Internet experts. Gradwell’...

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GN Netcom, led by the Jabra brand, is one of the world’s leading providers of hands-free communications solutions, with 140 years of telecommunications experience. With over 1,000 employees and offices around the world GN Netcom develops, manufactures and markets a broad range of wireless and corded headsets for contact centre and office-based users and Bluetooth® headsets for mobile users. Jabra's award-winning headset range combines the best technology and design to give you innovative...

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As a leading player in the development and delivery of unified next generation solutions, we’re proud to have invested over £200 million creating the UK’s largest and most connected Next Generation Network, making voice and data convergence a reality. We work with over 200,000 UK businesses, 350 wholesale partners and have more than 15 years experience. We are also delighted to have recently been awarded the coverted ‘Network Operator of the Year 2009’ and our recent acquisition of Tiscali fu...

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As one of the UK's premier Unified Communications specialists they are accelerating the transformation of voice,video and data into highly reliable and secure people centric solutions that actually add real value to their client organisations. Driving the onward development of convergence into the third (or what is often known as the 'embedded') phase of convergence, the portfolio extends across both on premise and hosted Voice, Collaborative Applications (Microsoft OCS, Exchange and Acti...

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ProCell Mobile Management is the market leader of mobile management tools and consultancy services. We can reduce your monthly mobile expenditure by up to 50% with our ground breaking solutions and services. As experts in our field we can offer a comprehensive range of services.

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VanillaIP/Qudo is a hosted VoIP telephone system and application suite delivered over fixed data circuits, bypassing the customer need for on-site system ownership. This combines a compelling economic model, enterprise feature sets for businesses of any size without any of the support and management costs associated with owning technology assets. Qudo is our end user facing division. VanillaIP is a white label Reseller Program providing channel partners a market leading VoIP proposition...

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CTI Group, a leading provider of ebilling, bill analysis, VoIP call recording and call management applications, today announces that it has achieved new industry heights using its SmartRecord IP on the IBM BladeCenter. Combined for the first time in recent testing the IBM hardware and SmartRecord IP delivered a superior standard of call recording, whilst at a lower cost of ownership for telecom customers.

Recent performance testing at IBM’s Montpellier, France facility, SmartRecord IP was tested on a set of IBM blades with a BroadSoft BroadWorks softswitch. With its unique recording methodology and utilising the BroadWorks Lawful Intercept interface, the recorder was benchmarked with 316,000 calls, representing 380,000 minutes of recorded calls with an average CPU utilisation of 15 percent and a peak utilisation of 25 percent. The performance benchmarks demonstrated a 50 percent performance advantage over previous benchmark results.

Montpellier.jpg 259.29 kB

Foehn Brings Average Call Time Down By 10 seconds

UQConsult.pdf 2.53 MB

Collaborative working to suit the needs of a highly important, remote workforce was the key driver behind Frontier Economics' decision to task leading systems integrator Eurodata Systems with an important three-stage Unified Communications project.

Based in London and with offices around the world, Frontier has developed a reputation as a leading economic consultancy, operating across a diverse range of industries from energy and finance to healthcare, media and retail.

The company has long championed the use of technology as a productivity enhancer, and to that end, a decision was taken to implement a series of Microsoft-based Unified Communications (UC) and collaboration technologies
that could deliver on the objective of providing users with a real boost to their productivity, to improve efficiency and provide the business with a competitive edge enabled by their UC strategy.

Frontier Economics.pdf 208.72 kB

Eurodata Systems, self-implemented Unified Communications (UC) using an integrated Microsoft, Mitel and Dialogic platform. The UC solution gives productivity gains of 25% by creating a highly integrated voice, video, messaging systems for on-demand communications. Now remote, mobile and office-based staff waste less time on ineffectual communications and more time in productive and client-facing activities.

Des Lekerman, Eurodata Co-Founder, said, “ We now have integration between our telephony system, Outlook, SharePoint and voice and video conferencing. I am delighted with the productivity increases this has yielded even during its first three months of operation.”

Eurodata.pdf 138.49 kB

Councils face constant pressure to better
serve their citizens within tight budget
constraints. In difficult times, when demands for
services are up but budgets are down, this can
be a tough-balancing act.

1092_5696-SeriesX_3_Ashford_WMCH_FINAL_LR.pdf 3.79 MB

The Challenge - Handling over 6 million customer calls a year, Getronics wanted to increase the resilience of its UK service desks and add value to its IT workspace management.
The Solution - Opal’s call routing platform, Contact Manager, allows Getronics to handle any situation from normal operations through to full disaster recovery.
The Benefits - Getronics can now deal with any unforeseen situation and still place its customers’ calls with service agents. Strengthening its service desk operation has allowed the company’s proposition to remain well ahead of the competition.

Getronics Case Study.pdf 237.98 kB

The Challenge - Micheldever Tyres is undergoing a period of rapid expansion acquiring, on average, more than one new retail fitting facility per month. To support its growing size, it wanted a modern communications system capable of carrying converged voice and data with a
sophisticated telephone system to ensure it never misses a sales call.
The Solution - Their telephone system needed to channel calls through local numbers to people across all 42 local sites, acting as a single telephone system. This was coupled with inter-site call overflow and high-level functionality, usually only available to larger telephone systems.
The Benefits - During initial stages, lost calls were reduced by 10% translating into improved sales figures.

Micheldever Case Study.pdf 273.64 kB

CIOs have to support business strategy, while at the same time, they’re under
pressure to cut costs and gain efficiencies. The reality is, IT departments spend too
much time on administration and not enough on innovation. In most organizations,
up to 70 percent of time and costs are spent “keeping the lights on.”

1092_5671-SeriesX_3_VirtualMCD_PO_FINAL_LR.pdf 2.27 MB

Until now, voice telephony and virtualization might have been on different planets,
so far apart were they. In the data center, voice technology was in a closet of its own,
and managed with a separate set of hardware, processes, staff, and technologies.
Now, this is changing. With the combined power of virtualization and unified
communications, mission-critical voice applications are joining enterprise business
applications in the mainstream data center.

1092_5704-Series+X+Virtu_finalLR.pdf 1.26 MB

Unified Communications solution saves thousands on teaching cover, drives up exam results, and increases staff productivity

WoottenBassett.pdf 218.89 kB

Contact Q is the most powerful Open Source Contact Centre available today. It combines powerful enterprise fuctionality with the low cost implementation associated with true Open Source technology.

Indeed Contact Q can be downloaded free of charge from the braxtel website

Braxtel ContactQ V1 0 Data Sheet (2).pdf 380.53 kB

The Royal Borough of Kensington & Chelsea chooses ProCell ENTERPRISE and dramatically reduces their monthly mobile expenditure

Like many organisations The Royal Borough of Kensington & Chelsea had experienced a significant increase in their monthly mobile phones charges and were concerned about why the costs were increasing. They identified that personal usage attributed to a significant percentage of the increase but they could not easily identify how much. One of their other concerns related to VAT compliance and with HM Revenue & Customs aggressively pursuing organisations that wrongly reclaim VAT on personal calls.

With over 1300 mobiles across the authority, their average monthly mobile phone bill was approaching £11,000, and with no automatic monitoring system in place, the amount of time needed to control personal usage was a drain on resources for both the Finance Department and the IT Communication Team.

ProCell ENTERPRISE was the ideal solution because it allowed Key personnel access to the central system across the entire authority at all levels of the organisation.

ProCell ENTERPRISE provided them with a cost effective way to distribute billing information direct to the desktop of each user and also gave departmental managers and their users full visibility of their monthly expenditure.

The Royal Borough of Kensington White Paper.pdf 89.92 kB

A tale of two technologies
Chief Information Officers (CIOs) and other IT managers straddle two worlds – not because
they want to, but because they have to.
First, there is the world of the data center. Its servers and other hardware components, and
the business applications that run on them, are the backbone of the organization. They turn
the reams of data that companies generate and collect into the information they need to
understand and operate the business.
Then, there is the world of telephony. Here, voice applications ensure that the people whose
performance determines how well the organization does, how effectively it competes, and
whether it succeeds or fails, communicate with one another in myriad ways to ensure that
information is understood and acted on. Even in today’s high-tech world, voice
communication is the beating heart of the business.

1092_5724-SeriesX_3_Virtualization_Whitepaper_FINAL_LR.pdf 4.23 MB

Anatole offer to
-> gain visibility and control of telecom assets & expenses
-> achieve significant cost savings on voice, data and mobile expenses
-> optimise your telecom lifecycle and procue to pay process

Anatole_brochure.pdf 165.96 kB

The ApplianX DPNSS-to-Q.SIG Gateway has been created to allow enterprise customers to extend the life of their DPNSS-based PBX, whilst taking advantage of new IP PBX solutions. The gateway fully supports all supplementary services and has been designed to be extremely simple to use. With each gateway supporting up to 60 channels it is a cost effective way of achieving a DPNSS-to-VoIP migration strategy.

ApplianX_DPNSS-to-QSIG_Gateway_datasheet_issue1.pdf 218.11 kB

The ApplianX IP Gateway is the first gateway to provide support for Divert, Transfer, Message Waiting and Route Optimisation over SIP, Q.SIG and DPNSS. In addition, the ApplianX IP Gateway can now be procured at a highly competitive price – helping make the migration path to VoIP more cost-effective.

ApplianX_IP_Gateway_datasheet_issue3.pdf 119.56 kB

ProCell Mobile Management offers a range of ground breaking tools and consultancy services that tackle and resolve the problems and headaches associated with managing a mobile fleet and can reduce mobile expenditure by up to 50% with it's ground breaking solutions and services.

ProCell Mobile Management Product Brochure.pdf 153.59 kB

Foehn offers robust and reliable VOIP systems based on Asterisk and can boast many successful deployments that we continue to support today.

With user friendly, simple interfaces it is a suitable choice for small and large sized enterprises alike and is often the preferred option for multi-site organisations and call centres where a higher degree of customisation and flexibility is ideally required.

Why Go For A Foehn Asterisk-Based VOIP System?
1. It is based on the powerful, open source platform Asterisk.
2. It will scale easily to suit your business needs.
3. It has the flexibility to do what you want it do.
4. You get a system that is great value for money.
5. You have the freedom of choice on hardware and architecture.
6. It's feature-rich and benefits from constant innovation.
7. Simple and Intuitive User Interfaces.

AsteriskSystemsFromFoehn.pdf 187.97 kB

51% of organisations believe that unified communications capabilities will be standard in 2012.

Gradwell's Hosted Unified Comms service changes the way you communicate within your business by focusing on the individual user, and not their number.

It provides a consistent single view of the status of colleagues across mobile, desktop phone and computer based softphone, so that you get your calls on the device you are currently using, and if you make a call on your mobile, then colleagues using a desk based handset will know you are engaged.

Hosted Unified Comms offers customers a complete mobile phone system so that all the traditional functionality associated with the office PBX is now available on your mobile

http://www.gradwell.com/phoneservices/multiuser/hosteduc

Gradwell Hosted Unified Comms.pdf 59.19 kB

The efficient utilisation of field resources is critical to the success of many business processes. Organisations invest heavily in internal systems to manage front of office processing such as customer call centres, helpdesks and order processing as well as back office systems for contract management, logistics, billing and order fulfillment. Now, with Mobility Suite from Interchange, the technology exists at an economic price to extend these systems into the field and maximise the efficiency of field based resources by enabing mobile workers to manage workloads and internal / external messaging communications.

MobSuite_IG1036_0210.pdf 703.07 kB

Reliable and highly scalable visual communication infrastructure solutions for enterprise and service provider environments, RADVISION’s SCOPIA Conferencing Platforms offer the industry’s most technologically advanced and easy-to-use multipoint infrastructure for real-time conferencing over any network, protocol and device. Easy to use plug and play functionality minimizes initial setup time, and offers unmatched flexibility. High Definition (HD) is standard on each system, enabling HD at 1080p, H.264, H.264SVC with up to 30 frames per second of perfect quality video.

Scopia+Elite_datasheet.pdf 838.97 kB

Designed to effortlessly scale from large SMEs to global businesses, Proteus Enterprise offers managers, who are focused on gaining the optimum efficiency and cost effectiveness from their telecoms systems, all the information they need. In addition the system delivers a comprehensive business tool to combat the increasing risk of fraud and internal abuse.

Proteus Enterprise achieves this by monitoring network efficiency and bandwidth utilisation, helping to manage employee productivity and detect and discourage employee misuse of telecoms systems.

Proteus Enterprise is capable of collecting call data in real-time or in a scheduled manner from multiple countries and costing calls using multiple carriers and currencies.

Interfaces with all traditional (PBX) and VoIP switches and has true IP connectivity

Utilises a sophisticated web browser dashboard-style interface with user-defined security levels, allowing access from any point on the company’s Intranet

Includes more than 60 standard report templates and a powerful filtering system

Enables auto-scheduling and e-mail delivery of reports

Real-time monitor for instant access to call information

Allocates and reports on costs and usage throughout the organisation

Measures call traffic for optimum provision of network capacity

Monitors calls against user defined criteria to identify abnormal use or abuse of telecom network facilities

Integrates with other Lightweight Directory Access Protocol (LDAP) compliant databases

Proteus Office 6.JPG 327.95 kB

Our Proof of Concept gives you all the
advantages of enterprise-class technology at
an affordable starting price of just £5,000.
There’s absolutely no hassle and no risk
either. If you don’t want to go to full
deployment, just return the appliance and
we’ll refund the cost.

Proof of Concept - UC Appliance.pdf 160.65 kB

Unified Desktop provides the opportunity for UK organisations to take advantage of the latest Unified Communications technologies without the need for expensive upfront capital investment by presenting a hosted managed service model which can be purchased on a monthly basis.
Unified Desktop includes the latest voice and collaborative technologies from a world class portfolio of solutions which have previosulky only been availble as on premise solutions.

The portfolio includes Microsoft Office Communications Server 2007 R2, Microsoft Exchange 2007 and VoiP telephony Voice.

This extensive range of services is avaialble to both end users and channel partners.

Please download the accompanying Unified Desktop brochure for further information.

FINAL_UnifiedDesktop.pdf 2.57 MB

SmartRecord IP is a carrier-class, VoIP call recording solution. It eliminates the need for premise-based recording equipment, lowering total cost of ownership significantly. Its unique patent-pending voice recording technology overcomes the complexity of network integration experienced with packet-sniffing recorders. Its white-labeled and multi-tenant architecture make SmartRecord IP the ideal choice for hosted VoIP providers.

Businesses, call centers, enterprises and the public sector all face increasing requirements for call recording to meet regulatory, quality management and legal demands.

SmartRecord IP uses a unique approach to capture telephone conversations. The technology helps eliminate costly network changes or the deployment of multiple premised-based recorders by acting as a central recording device within the network.

SmartRecord IP VoIP Call Recording offers a variety of benefits to both the service provider and their customers including Low Total Cost of Ownership, High Recurring Revenue Product and Low Impact Installation.

CTI Group SmartRecord GO.jpg 4.03 MB