Over the recent years, the business service delivery and infrastructure leaders have not been afraid to embrace technology as an enabler to various initiatives, many of which have had a specific focus on service delivery or joining up the many facets of the organisation. But the challenges facing those responsible for selecting and realising the benefits of the enabling technology are becoming increasingly complex.

Aastra is a worldwide leading manufacturer of terminals, systems and applications for building and accessing communication networks. Aastra are committed to open-standards based solutions that work with various IP communications systems. Aastra provides a comprehensive suite of unified applications, multimedia terminals and mobility solutions enabling enterprises to benefit from the productivity gains of convergence.

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TOA is the leader in Software-as-a-Service (SaaS) solutions for customer-focused scheduling and mobile workforce management; customers range 70 to 7,000 users across multiple industries. TOA ETAdirect modules include capacity management, schedule optimisation, mobile communications and predictive customer notifications; each quickly deployed to raise customer experience and workforce efficiency. Aboutime represents TOA in the UK.

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ACT Conferencing delivers customized, high-quality audio, web and video collaboration services to thousands of organizations worldwide. For nearly 20 years, companies have relied on our experienced customer support staff, feature-rich conferencing platforms, and global support to communicate efficiently and ecologically. ACT also provides comprehensive event management and in-country language services. www.actconferencing.com

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ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity.

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Berkley Technical Services

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BTS is a specialist in call logging, directory solutions and database integration. Our customers rely on the innovative products and services BTS provides to help them improve their electronic communications. We are better at helping customers achieve their objectives because we take the trouble to understand their business.

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Business Info provides directors and managers in SMEs with a monthly overview of developments in telecoms, IT and business equipment. Written for business managers rather than technical specialists, Business Info covers complex subjects in a clear, accessible style, giving readers all the information needed to make informed purchasing decisions. Editorial content includes: indusrty and product comparisions and informed comment.

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Casio is a global leader in the design and manufacture of handheld terminals. This is reflected in the innovative design of the DT-X30 terminal. An IP67 terminal, drop tested to 1.8 metres, for use in demanding applications and environments. Casio are launching the IT-800 with some new touch screen technology.

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Coms Provides fully featured Hosted Business Telephone Systems. Whether you need 1 or 100 phones, Coms On-Demand Business VoIP Phone System delivers next generation features for a low monthly subscription.

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ERCO & GENER designs, manufactures and delivers industrial communication systems for European M2M markets. Our hardware solutions are industrial modems with many Telecoms features, for integrators and service solutions providers, across all M2M markets (AMR, Control and Monitoring, Electronic Trade, Security and Transportation / Fleet management).

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The EVUA (Enterprise VPN Users Association) is an independent, not-for-profit, global ICT network user group for multinational companies.

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G3 is an Avaya Platinum Partner specialising in designing, implementing and maintaining IP Telephony and Unified Communications solutions for businesses accross the globe. Our implementations enable companies to: • reduce operating costs • improve customer retention • increase productivity We're demonstrating all of the Avaya UC applications here at UC Expo.

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International Business Wales (IBW) is part of the Welsh Assembly Government and is committed to helping companies locate and expand into Wales. This incorporates wide ranging support across key areas for setting up an operation including properties, people, academia and financing. In addition, companies that come to Wales are allocated a dedicated Relationship Manager with the aftercare skills to help grow the business over time. Many companies have followed this path, with Wales establis...

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LAN2LAN provide a comprehensive business analysis, design, proof of concept engagement enabling our clients and potential clients to make informed decisions on the right solution for their business. UCC offers users a single multimedia application suite that seamlessly converges with enterprise applications in support of right-time business processes. LAN2LAN believes there are vitally important criteria that a customer should demand when seeking to implement a UCC solution. Altho...

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Manifone is an innovative VoIP solutions provider extending the reach and capabilities of existing VoIP systems. Our flexible interconnection technologies allow the personnel of multinational companies to access their existing VPNs from their mobile phones, even when abroad, resulting in substantial savings on phone bills.

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Network Computing covers the key issues faced by network managers as they strive to mantain efficient, secure networks and deal with the challenges of IP technology and convergence. Visitors to the Networking Computing stand will be able to pick up a copy of Converge IP, a brand new title dedicated to the topic of IP technology and its increasing importance to organisations in the UK.

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Openaire Distribution combines OEM manufactured GSM and Voice Over IP hardware, as well as a VoIP and Mobile service delivery businesses. Specialising in Fixed Mobile Convergence for the SOHO and SME markets, the business has a core focus on the 1-20 user demographic. As a VoIP hosted service provider and MVNO in the DECT Guard band spectrum arena, Openaire delivers a carrier grade quality service. Openaire delivers Wire 3, a VoIP and FMC service through a GSM Private Mobile Network. Wire...

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In 1969, a Plantronics headset carried the historic first words from the moon: "That's one small step for man, one giant leap for mankind." Since then, Plantronics has become the headset of choice for mission-critical applications such as air traffic control, emergency dispatch and the New York Stock Exchange. Today, this history of Sound Innovation™ is the basis for every product we build for the office, contact centre, personal mobile, entertainment and residential markets. The Plantronics...

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ProCell Mobile Management is the market leader of mobile management tools and consultancy services. We can reduce your monthly mobile expenditure by up to 50% with our ground breaking solutions and services. As experts in our field we can offer a comprehensive range of services.

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Red Box brings simplicity to digital recording, with flexible solutions that are easy to specify, install and manage. We focus on voice and data capture: Red Box software solutions cover everything from storage and event logging, to retrieval, playback and analysis. Our latest multi-function products incorporate the smart, reliable and cost-effective technologies that businesses need, including Web-based interfaces that give worldwide access to replay, configuration and maintenance....

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Romex provides high value applications into the GPS Smartphone market. Our products provide organisations with cost effective solutions to increase efficiency, manage and protect employees and comply with legislation. Whether it’s Monitoring Employees, Managing their Jobs or making sure they are SAFE Romex has the solution for Blackberry devices.

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Sangoma is the premium provider of voice and data connectivity components for software-based communication applications. Sangoma's data cards, voice cards, gateways and connectivity software are used in leading PBX, IVR, contact center and data-communication applications worldwide – providing a comprehensive toolset for deploying cost-effective, powerful, and flexible software communication applications. Sangoma works with Open Source Telephony: Asterisk®, callweaver, FreeSWITCH, Yate. Emp...

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The UK’s longest established, multi-disciplined AV/IT solutions provider, Saville Audio Visual offers a unique breadth of experience and knowledge across all sectors of the AV industry. The company has an enviable reputation for innovation and quality, providing a tailored approach to boardroom or lecture theatre projects, control rooms, video conferencing and telepresence systems. Saville designs, builds and installs cost effective communication environments for any budget, entirely from...

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ShoreTel® is a leading provider of Pure IP Unified Communications solutions and known for exceptional customer satisfaction. ShoreTel's distributed architecture delivers unmatched reliability, scalability and manageability, plus a user interface that sets the standard for ease-of-use. ShoreTel’s distributed software architecture and innovative product design provide enterprise-class reliability and scalability for businesses of every size – from ten to tens of thousands of users. No matter...

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STL Technologies Ltd Our consultative approach enables us to identify and then deliver UC solutions to meet your business needs. A well designed UC solution will deliver quantifiable savings, whether through lower costs or demonstrable efficiency improvements. Our UC solutions are aligned to your IT infrastructure, to delvier the best possible result. We have selected Vidyo as a key UC partner, after they successfully completed our rigorous six stage new product evaluation process b...

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VanillaIP/Qudo is a hosted VoIP telephone system and application suite delivered over fixed data circuits, bypassing the customer need for on-site system ownership. This combines a compelling economic model, enterprise feature sets for businesses of any size without any of the support and management costs associated with owning technology assets. Qudo is our end user facing division. VanillaIP is a white label Reseller Program providing channel partners a market leading VoIP proposition...

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Varlink is a specialist distributor of Mobile Computing, Barcoding and Data Capture products selling exclusively to IT Resellers and System Integrators. We distribute Rugged Hand Held Terminals, Mobile Computers, Barcode Scanners, Barcode Label & Receipt Printers, and Data Capture Software. Visit us and our partner Skeye on Stand 818

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Vidyo, Inc., headquartered in Hackensack, NJ, is making personal telepresence a reality. Comprised of some of the industry’s best engineers and researchers, Vidyo has developed the first new video conferencing architecture in decades. Vidyo enables people to communicate effectively by using HD quality video from wherever they happen to be. VidyoConferencing is easy and affordable to use by anyone whenever they want, and deploys simply over any IP network. Leveraging Vidyo’s unique intellect...

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BSH Home Appliances, Ltd., is the
British subsidiary of the BSH Bosch and
Siemens Group, one of the world’s leading
manufacturers of home appliances, and
number one in Western Europe. In 2008, its
annual sales exceeded eight billion Euros.

Case_Study_BSH_english.pdf 173.58 kB

Using the skeye.pos mobile, a new serving with place service was implemented in the Düsseldorf ISS Dome.
The customers profit from better service, the caterer reports increased turnover.

ApplicStory-Dome-e.pdf 621.03 kB

How Skeye's mobile terminals support Royal Automobile Club boosting its effectiveness.

ApplicStory-RAC-e.pdf 1.25 MB

In the retail sector, the customer is king – and customers expect one thing above all: namely that the desired products are available in adequate quantities and, of course, that they are correctly labelled. To do justice to these requirements, many producers and wholesalers today engage the services of external field workers, known as rack jobbers. In addition to providing an appealing presentation, in particular they ensure that merchandise is ordered, checked and labelled in the relevant outlet. Each day the rack jobber goes on tour to his various customers to deliver goods on site, accept orders or adjust the pricing on labels. Accordingly, the rack jobber’s key task consists in coordinating the requisitioning and delivery of merchandise and in updating all the relevant information at the POS. Skeye's MT, the skeye.allegro creates the ideal interface between the producer or wholesaler, the field service worker and the retailer...

ApplicStory-Rackjobbing-e.pdf 735.51 kB

The skeye.allegro LS helps make the daily work of the delivery staff a great deal easier.

ApplicStory-SchweizerischePost-e.pdf 423.03 kB

ProCell Mobile Management offers a range of ground breaking tools and consultancy services that tackle and resolve the problems and headaches associated with managing a mobile fleet and can reduce mobile expenditure by up to 50% with it's ground breaking solutions and services.

ProCell Mobile Management Product Brochure.pdf 153.59 kB

Business continuity plans often fail to address staff communication and collaboration - essential when information is needed quickly in a crisis. InstaNet Business Continuity from Interchange provides a total corporate information tool that doesn’t rely on email. With InstaNet you can securely deliver documents, procedures, service manuals, diagrams, videos, rotas etc directly on to individuals’ BlackBerry smartphones, unobtrusively and reliably; and be assured that the information will be refreshed each time it is updated at the office. So when staff need to access critical information, it is available immediately - even if your IT systems or mobile network isn’t.

IG1035BC_0210 InstaNetMobile Bus Continuity .pdf 624.57 kB

Providing lone or remote workers with a mechanism to raise an alarm, whether in a planned and controlled manner or in “panic alarm” mode, can be a key requirement for complying with Health and Safety and Duty of Care legislation.
With both a “click to trigger” instant alarm facility and a deferred alarm options, Personnel Alarm from Interchange means not only is an attacker aware than an alarm has been activated with visual and audible alerts (if required) but, perhaps more importantly, so are colleagues or a remote support monitoring unit that can offer or organise assistance.

IG_1032_0210 Personnel Alarm.pdf 466.29 kB

Quantify is the new, improved suite of Red Box recording solutions: it’s a modular set of powerful .net applications with a fresh, easy-to-use interface.

Any organisation can start with Quantify’s Search and Replay module and add in applications as needed, giving excellent budgetary control. These applications can be scaled effortlessly across the enterprise as requirements grow. Quantify has everything from quality management to affordable analytics.

Users will get going quickly with Quantify’s intuitive Web-based browser, too. They can manage the solution themselves, without having to rely on IT specialists. And you can manage their experience, with different levels of functionality according to users’ roles.

Red Box Quantify solution overview revised 27.1.10.pdf 622.42 kB

skeye.guide is a new navigation solution for flexible field service management
It has been optimally tailored to the specific needs of mobile solutions in the field service and in logistics, helping you to avoid the cost of unnecessarily travelled distances.

skeye-guide-e.pdf 828.24 kB

Equipped with a powerful 32-bit processor and the latest Windows CE technology
skeye.integral perfectly fits into many EDP installations...

skeye-integral-e.pdf 1.57 MB

The Mobile High-Performance UHF Reader supports applications in retail, logistics and industrie.
The integrated long range UHF reader, barcode scanner, WLAN, Bluetooth, and GPRS components ensure the unit will handle new emerging auto-ID tasks meeting the EPCglobal standard.

skeye-integral-UHF-e.pdf 508.10 kB

The skeye.pad automotive is the perfect co-driver for logistics, transport and field service
applications. It has been particularly designed for use in vehicles to support the driver,
disposition and entire fleet management.

skeyepad-automotive-e.pdf 737.52 kB

The skeye.pad MPC contains the full range of technology for modem mobile computing
applications. Equipped with WiFi, Bluetooth, Ethernet, USB and a Cardbus slot, the skeye.pad MPC
is the perfect companion for the daily mobile usage.

skeyepad-mpc-e.pdf 344.77 kB

Our Proof of Concept gives you all the
advantages of enterprise-class technology at
an affordable starting price of just £5,000.
There’s absolutely no hassle and no risk
either. If you don’t want to go to full
deployment, just return the appliance and
we’ll refund the cost.

Proof of Concept - UC Appliance.pdf 160.65 kB