Based on Gil’s experience supporting many different mobile projects, the seminar will review common mistakes (based on real stories) and how to avoid them when selecting and implementing a Mobile Solution.

Nick Eades, Chief Marketing Officer, Psion, looks at customers' disaffection with the traditional industrial mobile devices and how the "closed" approach to innovation stifles solutions.

Is there an alternative path ahead, in the rugged mobile devices market, that could revolutionise the innovation process, bringing mutual benefit to the industry as a whole?

Could manufacturers, resellers, developers and customers work in a new kind of ecosystem that can create unique, yet re-purposable, devices that address each task?

Hear how Psion's unique strategy will bring a new focus to this industry, and understand what kind of mobile devices lie ahead.

Social media is here to stay. But how exactly can it help transform the customer service industry?
This session will look at:
-How social media is being used to help with customer service strategy
-The impact of social media on the customer service industry
-How social media can be used to manage customer expectations

8el is the managed communications provider of choice for mid-enterprise businesses within the UK, supplying VoIP telephony, ISP services and Wide and Local Area Network solutions to the market, with proven experience in delivering quality converged networks. The fully managed solutions 8el designs, delivers and maintains are highly tailored to match customer requirements and cover a full range of communications services CallPort is 8el's fully managed, network based VoIP telephony solut...

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Aastra is a worldwide leading manufacturer of terminals, systems and applications for building and accessing communication networks. Aastra are committed to open-standards based solutions that work with various IP communications systems. Aastra provides a comprehensive suite of unified applications, multimedia terminals and mobility solutions enabling enterprises to benefit from the productivity gains of convergence.

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TOA is the leader in Software-as-a-Service (SaaS) solutions for customer-focused scheduling and mobile workforce management; customers range 70 to 7,000 users across multiple industries. TOA ETAdirect modules include capacity management, schedule optimisation, mobile communications and predictive customer notifications; each quickly deployed to raise customer experience and workforce efficiency. Aboutime represents TOA in the UK.

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ACT Conferencing delivers customized, high-quality audio, web and video collaboration services to thousands of organizations worldwide. For nearly 20 years, companies have relied on our experienced customer support staff, feature-rich conferencing platforms, and global support to communicate efficiently and ecologically. ACT also provides comprehensive event management and in-country language services. www.actconferencing.com

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Aculab will feature ApplianX, a range of single purpose, 'plug and play' appliances designed to facilitate and support the utilisation of technologies such as VoIP, video, mobile, TDM and fax. ApplianX helps enterprises to reduce operational costs, extend the life of existing, TDM-based equipment, and take advantage of Web and IP-based services, and SIP endpoints. Products include the ApplianX IP Gateway and the ApplianX DPNSS-to-Q.SIG Gateway. AT UC10, Aculab is announcing the ApplianX M...

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AcumenMobile 3.0 enables your business to deliver new business line and business income services to mobile device users. Deliver best of breed mobile-based publishing, collaboration and mobile worker solutions to PDA, Blackberry, Iphone and Mobile Device users. Visit the innovation Pods - stand 802 for a demonstration and technical details

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AirWatch is an enterprise-wide mobile device and WLAN management solution designed to track, monitor and manage all your mobile devices deployed across your organization. Web-based, functionally robust, and easy to use, AirWatch provides today’s IT and help desk functions with a single, integrated, real-time view of all WWAN and WLAN mobile devices. AirWatch offers robust support of all major mobile operating systems, including iPhone, Windows Mobile, Blackberry and Android. Highly scalab...

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Anatole provides software and professional services enabling large organizations to reduce their direct and indirect telecom costs. Fleet Manager is available on a SaaS model, and requires no specific IT installation. It is currently used by over 250 accounts all over Europe to manage mobiles, data and landline communications.

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Established in 1998, aql are Mobile Messaging Specialists and the UK's largest inbound messaging aggregator . As an MVNE aql also provides unbundled access to UK mobile services and wholesale IP Voice services to the UK's ADSL industry. Our primary focus is on supporting our Channel Partners, Value added Resellers, Systems Integrators, Corporates and ITSP's - we concentrate on maintaining quality so that we underpin those whose business depends on our service.

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ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity.

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Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.

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Founded in 1986 in Berlin, AVM is a leading manufacturer of broadband routers in Europe, maker of the versatile FRITZ!Box router products for ADSL, VDSL, Cable, and Mobile 3G services integrating VoIP, Wifi 11n, VPN, and a Telephone PSTN/SIP Micro PBX switch with DECT, analog and ISDN support for maximum connectivity in the Soho and Residential work place. The Micro-PBX supports many fixed mobile convergence functions to help link all communications together. The Berlin-based communication...

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Azaleos provides the cost savings and service levels of hosted solutions for organisations that won’t allow their data to reside outside the datacentre. The Azaleos solution is unique - all servers, storage, and data remain at your facility, behind your firewall, and in your physical control. Our certified experts leverage patented technology to remotely monitor and manage Microsoft Exchange, Office Communications Server, SharePoint and Active Directory environments. We proactively manage...

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Berkley Technical Services

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BigHand voice productivity software allows professionals to record, edit and send voice files or verbal tasks via BlackBerry® smartphone to office based support, outsourced services or convert voice to text. Recordings submitted via BigHand for BlackBerry instantly enter the office workflow, and are tracked via status updates, priorities and alerts.

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BNS Distribution Ltd are the UK's largest distributor for Grandstream Networks Inc. Our European HQ is situated in The Netherlands, with further offices in France, Belgium and the UK. Grandstream Networks is a leading designer and manufacturer of innovative, affordable, and high quality IP voice and video products

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Braxtel Communications have been delivering simple and sophisticated contact centre software through the channel since 1997. The Braxtel philosophy is clear,provide complete support to resellers from Pre sales visits and demonstrations right through to project management and customer support. This will allow partners to grow into new markets and new technologies without the burden of investing time and money up front. Braxtel have thousands of world wide corporate and SMB customers already...

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Britannic Technologies are a highly innovative, focused and capable ICT partner, helping our clients realise the many benefits that can be achieved through unified communications and the convergence of voice, data and video technologies. Our award winning integration, market leading technical capabilities and clear vision for the future enables us to deliver significant value complimented with a real passion for long term partnerships and service excellence established over our 25 years o...

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From enterprise data centers to the service provider core, Brocade® (NASDAQ: BRCD) develops extraordinary networking solutions that connect the world’s most important information in mission-critical environments. As a result, Brocade end-to-end networking solutions enable today’s complex, data-intensive businesses to run in the most efficient manner possible. Brocade pioneered and continues to lead the Storage Area Network (SAN) market, providing the industry’s most reliable, energy-effici...

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About BT Conferencing BT Conferencing is the UK’s number one provider of advanced collaboration services to businesses across the world. We help our customers reduce costs and work more productively using our audio, video and web conferencing technology to collaborate more effectively. As a result, companies are able to share information and make decisions quicker. Their employees contribute more to their organisation, while maintaining a better work-life balance and working in an environm...

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In today's fast paced business environment, organisations have a strong need to communicate in real-time so they can quickly resolve issues and make decisions faster. Microsoft's unified communications portfolio enables people to communicate instantly across organisations. Organisations can run their own enterprise instant messaging network with integrated VoIP, connecting people, devices and organisations via IM/presence/voice/video/web conferencing in a well managed and secure environment....

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BT Global Services helps multi-site organisations to master the complexity of business communication. It serves corporate and government customers worldwide BT Global Services has more than 10,000 professional services people (around 40 per cent of all its employees) skilled in business and process transformation, change and project management, solutions design and innovation. BT Global Services provides a range of specialist network-centric propositions and practices spanning high p...

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BTS is a specialist in call logging, directory solutions and database integration. Our customers rely on the innovative products and services BTS provides to help them improve their electronic communications. We are better at helping customers achieve their objectives because we take the trouble to understand their business.

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Business Info provides directors and managers in SMEs with a monthly overview of developments in telecoms, IT and business equipment. Written for business managers rather than technical specialists, Business Info covers complex subjects in a clear, accessible style, giving readers all the information needed to make informed purchasing decisions. Editorial content includes: indusrty and product comparisions and informed comment.

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Calyx is the number one, independent, single source provider of end-to-end Information and Communications Technology (ICT) in UK and Ireland. Calyx is a Tier 1 accredited partner for all the major manufacturers and has over 20 years experience in providing UK enterprises with converged voice, data, security and carrier services consultancy together with the most flexible range of managed services available. Today, with a turnover of £100m and over 500 employees, we have the breadth of...

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Casio is a global leader in the design and manufacture of handheld terminals. This is reflected in the innovative design of the DT-X30 terminal. An IP67 terminal, drop tested to 1.8 metres, for use in demanding applications and environments. Casio are launching the IT-800 with some new touch screen technology.

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ClickSoftware is the leading provider of mobile workforce management and service optimisation solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. We offer a full range of service management software for any size of service organisation from 5 to 50,000, as well as a host of implementation, educational, and support services-all aimed at helping service organisations complete more calls per day, week...

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CommonTime - Experts in Mobile Enterprise Application Platforms. • Mobilizing paper based business processes for increased efficiency. • Simplifying mobile application development and deployment. • Mobilizing workforces and their business processes. • Flexible solutions that operate across a range of mobile devices and operating systems. • Delivering immediate ROI for our customers.

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Coms Provides fully featured Hosted Business Telephone Systems. Whether you need 1 or 100 phones, Coms On-Demand Business VoIP Phone System delivers next generation features for a low monthly subscription.

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Cortado, an independently acting division, combines proven expertise in mobile communications technology with over 10 years of experience in building, and globally marketing, enterprise solutions. Transforming smartphones into complete workstations, Cortado shifts the traditional office setting, making it flexible and mobile while increasing productivity. Cortado offers both enterprise solutions and professional hosting services: Smartphone users have access to the corporate network with comp...

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CTI Group – scalable call logging and recording Whatever your clients’ requirements, we have the solution. CTI Group is a global provider of call logging and call recording systems, from small to large enterprise premise based systems and hosted solutions. CTI have a worldwide network of sales and support partners. We develop, deliver and support call management systems that empower businesses to improve the management and productivity of their communication systems and people, while re...

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Break Down Barriers to Communication E-mail. Chat. Text messages. Cell phones. PDAs. It seems like every day there’s a new form of communication, and each one can offer your organization an innovative way to do business. The downside? Complexity. Too many devices, too many platforms, and too many conflicts. What businesses need today is an integrated solution with a single interface, letting them capitalize on the power and flexibility of these communication tools without getting bogged...

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DevelopIQ is an Elite BlackBerry Alliance Member, winner of the 2009 BlackBerry Innovation Award and a proven technical leader in developing and deploying enterprise & consumer applications on the BlackBerry smartphone At UC EXPO, we will be demonstrating PaperIQ, which is the market leading enterprise-class digital pen solution for BlackBerry with successful deployments in healthcare, insurance, construction, field sales/service, retail and local government. If you are looking to strea...

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DeviceAnywhere is an award-winning company that provides a simple route to mobile application testing, test automation, QoS monitoring, application certification and post-development support. – enabling organizations worldwide to bring better mobile content to the market faster than ever before. DeviceAnywhere supports 2000+ devices on over 30 different carrier networks.

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Dialogic offers gateways that connect IP networks to PBXs and the PSTN in carrier and enterprise markets. Dialogic® products have been tested for interoperability, are easy to install and manage, and have been deployed in a many environments such as UC, FoIP Servers, IP-PBX PSTN access and SIP Trunking.

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Digium Inc., the Asterisk® Company, created, owns and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Asterisk Business Edition and Switchvox IP PBX software to power a broad family of products for small, me...

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Emertec distributes the award-winning Asterisk-based range telephony products from Xorcom; patent-pending ViBE software which allows you increase the density of VoIP calls and improve QoS on your network and a range of excellent value VoIP phones and routers, some unique to UK.

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ERCO & GENER designs, manufactures and delivers industrial communication systems for European M2M markets. Our hardware solutions are industrial modems with many Telecoms features, for integrators and service solutions providers, across all M2M markets (AMR, Control and Monitoring, Electronic Trade, Security and Transportation / Fleet management).

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Eurodata are a Microsoft Unified comms specialist and bring to the UC Expo the very first OCS appliance that can be deployed to SME organisations in days. Since 1990 Eurodata have been delivering enterprise IT solutions and services to the mid market that have won multiple awards including ‘Microsoft Security Partner of the Year’ 2008 and Unified Communications Partner Finalist 2009. The company is one of the top 100 global managed service providers and among the top 250 executive management...

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The EVUA (Enterprise VPN Users Association) is an independent, not-for-profit, global ICT network user group for multinational companies.

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Excitor is a software company that develops and sells DME (Dynamic Mobile Exchange) to organizations across Europe. With offices and partners in Benelux, Denmark, Germany, France, Norway, Spain, Sweden, and UK, Excitor is assisting enterprises of all sizes with mobilizing their workforces, and effectively managing their mobile fleets.

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At UCEXPO 2010 fabbricadigitale will present boxedUC, an innovative UC solution, a virtualized enviroment which will allow to quickly and easily access to all UC services with a remote continuous support and an innovative pay-per-use model. fabbricadigitale realizes infrastructures and innovative software applications with the constant research of high quality and excellence. The corporate strategy is directed to provide technologically advanced and future-oriented solutions, in order to...

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FaceTime Communications enables the safe and productive use of Unified Communications and Web 2.0 – including social networks, blogs and instant messaging, Ranked number one by IDC for five consecutive years, FaceTime's award-winning solutions are used by more than 1,500 customers for the security, management and compliance of real-time communications.

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Fenestrae's flagship products Fenestrae Communication Server and Faxination extend unified communications by seamlessly integrating Fax(Fax over IP) SMS and MMS into UC systems from Microsoft( Exchange) Cisco, Avaya and Nortel.

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As Europe’s Premier Solutions Partner for Digium Asterisk, Foehn is the leading provider of custom-built PBX and UC solutions based on Asterisk and also offers consultancy and system support for Asterisk-based systems. Foehn was awarded its partner status by Digium, because of the company’s demonstrated ability to design and deploy successful large-scale communication solutions based on Asterisk – the world’s most popular telephony toolkit. Foehn has notable Asterisk references in call ce...

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Formicary’s world class team of talented and dedicated professionals combine real-world industry experience with technical excellence to deliver innovative and sophisticated services and software around unified communications to help clients improve their productivity and increase their return on investment. Building on this expertise, Formicary has launched several world first collaborative communication solutions which are designed to specifically extend and complement the powerful feat...

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About Forum Nokia Nokia's global developer program, Forum Nokia connects developers to tools, technical information, support, and distribution channels they can use to build and market applications around the globe. From offices in the U.S., Europe, India, Japan, China, and Singapore, FNDC provides technical and business development support to developers and operators to assist them in achieving their goal of successfully launching applications and services to consumers and enterprises.

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The Trade Commission of the French Embassy in London promotes trade development between France and the UK by offering a range of services to French companies, including the organisation of B2B events such as conferences and networking opportunities. The Trade Commission will showcase a number of innovative French companies from the Unified Communications technology sectors on the French Pavilion. These companies are aiming to reinforce their professional contacts and explore new bu...

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G3 is an Avaya Platinum Partner specialising in designing, implementing and maintaining IP Telephony and Unified Communications solutions for businesses accross the globe. Our implementations enable companies to: • reduce operating costs • improve customer retention • increase productivity We're demonstrating all of the Avaya UC applications here at UC Expo.

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Global Knowledge is Europe’s leading provider of IT and Business training. We are your One Source for unified communications training. Learn the skills to deploy and manage a unified communications strategy across your distributed organisation. Our expert training on Cisco, Microsoft, Nortel, IBM, and other unified communications technologies combines authorised curriculum with custom, hands-on exercises and a flexible, rich lab environment.

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Gradwell is a leading independent provider of Internet communications services to UK business people. From Internet telephony and broadband, to website hosting and email management, Gradwell designs flexible service packages, ideally suited to the small business customer. Founded in 1998 by Internet entrepreneur Peter Gradwell – ‘one of the changing faces of IT’ (Daily Telegraph, February 2007) – the company continues to be driven by a strong independent team of Internet experts. Gradwell’...

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Grey Convergence, a specialist Microsoft UC voice partner, will demonstrate the capabilities of Office Communications Server (OCS) R2 and Exchange Unified Messaging and their secure integration with Office Outlook and Office Sharepoint Server (MOSS). Unified Communications enables streamlined communications and a collaboration platform that integrate and interoperate with your existing telephony, providing a secure and compliant infrastructure. Grey Convergence has the knowledge to enab...

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Huddle.net is the online collaboration platform that helps enterprises work better together. It offers a network of secure online workspaces where you can share files, collaborate on ideas, manage projects and organize virtual meetings. Huddle is available online, on mobile, on desktop.

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InTechnology, the UK's largest hosted IP Telephony provider, has joined forces with POSTcti, the UK's number one Microsoft OCS specialist to deliver a fully managed hosted Unified Communications solution, improving productivity and reducing the cost of modern business communications.

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Deliberately Innovative IP Communications for Business. Interactive Intelligence, Inc.® (Nasdaq: ININ) is a global provider of business communications software and services for the contact centre, enterprise IP telephony and business process automation. The company was founded in 1994 and today employs more than 600 professionals along with a growing Partner network to serve 3,000 customer organisations worldwide. Interactive Intelligence maintains its World Headquarters in Indianapolis, I...

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Interchange is a BlackBerry Alliance Elite member with over 30yrs experience of developing and implementing custom mobile applications and enterprise systems integration on multiple device platforms including Blackberry, Windows Mobile and Android for both Enterprise/SME Business and consumer markets, as well as a broad range of packaged mobile applications.

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International Business Wales (IBW) is part of the Welsh Assembly Government and is committed to helping companies locate and expand into Wales. This incorporates wide ranging support across key areas for setting up an operation including properties, people, academia and financing. In addition, companies that come to Wales are allocated a dedicated Relationship Manager with the aftercare skills to help grow the business over time. Many companies have followed this path, with Wales establis...

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Interoute is Europe’s largest Next Generation Network, connecting 98 cities in 28 countries with over 55,000km of lit fibre. For Enterprise customers Interoute’s service delivery platform supports integrated services and solutions, including MPLS VPN, Voice over IP, Managed Hosting, Ethernet, Internet and Security.

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GN Netcom, led by the Jabra brand, is one of the world’s leading providers of hands-free communications solutions, with 140 years of telecommunications experience. With over 1,000 employees and offices around the world GN Netcom develops, manufactures and markets a broad range of wireless and corded headsets for contact centre and office-based users and Bluetooth® headsets for mobile users. Jabra's award-winning headset range combines the best technology and design to give you innovative...

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Kedron specialises in delivering solutions that provide realtime packet capture and forensic network monitoring and analysis information for all Data or Voice networks, offering intelligent solutions that effectively manage applications and devices, convergence and bandwidth prioritisation. Observer from Network Instruments captures network activity from selected points using an Observer probe, Netflow or storage device and the data is then delivered to the Observer Console or Observer Rep...

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LAN2LAN provide a comprehensive business analysis, design, proof of concept engagement enabling our clients and potential clients to make informed decisions on the right solution for their business. UCC offers users a single multimedia application suite that seamlessly converges with enterprise applications in support of right-time business processes. LAN2LAN believes there are vitally important criteria that a customer should demand when seeking to implement a UCC solution. Altho...

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About Us LifeSize, a division of Logitech, believes in the power of video to help people do more while travelling less. The company designs and delivers high definition video communications products that provide a productive, true-to-life experience. Background Leader in HD video communications: delivered world’s first HD video products More than 9000 customers around the globe in wide variety of industries Offices in Austin, TX, with regional offices throughout the Americas, EMEA an...

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Manifone is an innovative VoIP solutions provider extending the reach and capabilities of existing VoIP systems. Our flexible interconnection technologies allow the personnel of multinational companies to access their existing VPNs from their mobile phones, even when abroad, resulting in substantial savings on phone bills.

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MESSAGEmanager Solutions is a Global leader in IP Fax and Voice messaging and communication solutions. MESSAGEmanager was positioned fourth internationally in the top 6 revenue-earning FoIP (Fax over IP) server suppliers. Our products have undergone interoperability testing by Cisco, Avaya, Alcatel and other telephony vendors to confirm our ability to deliver proven, flexible and reliable solutions in IP environments. MESSAGEmanager Solutions is represented in Europe by ICON. ICON ha...

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Microsoft Unified Communications solutions harness the power of software to make it easier for people to communicate—whether they are down the hall, around the world, or away from the office. These technologies let you adapt to evolving business needs with a secure and extensible platform that spans the different ways people communicate, including e-mail, telephone, conferencing, voice mail, and instant messaging. Microsoft Unified Communications can bring your organisation nearly immediat...

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Midland Communications, is a nationwide communications company with a proven track record helping business get the most from communications technology. Stand 503, just inside the entrance, is a must visit stand if you have a real need for communication technology that is truly unified voice, video and desktop. If you need a partner for your technology that delivers, MPLS, Leased Lines, Ethernet Circuits, VoIP, Hosted Telephony, Cloud Telephony, OCS, Ultra Thin Client, IP Videoconferenci...

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Mitel provides software based Communication Solutions to businesses across the globe that address their challenges and opportunities, including improved employee productivity, enhanced business performance and reduced costs. When it comes to business communications, you don’t invest in technology. You invest in business improvement. For more than 30 years, thousands of businesses worldwide have invested in and relied on Mitel®’s market leading portfolio of communications solutions, to help th...

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Mobius was one of the first dedicated M2M providers and has been picked out as one of the top three in Europe. We focus on delivering a reliable service, accurate billing and added security. We are proud to say that we are Vodafone’s preferred distributor for M2M Data SIMs

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NEC Unified Solutions (NEC) is a systems integrator specialising in the deployment of unified communication solutions which combine the best in voice, data, mobile, video and IT communications. NEC designs solutions that combine a range of leading technologies from both the NEC stable and other credible and recognized industry vendors. These solutions consist of infrastructure and application components, wrapped with value added services to deliver a range of IT and communication solutions...

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NetMotion Wireless develops software to enable businesses and agencies to maintain and optimize connections to applications as their mobile workers move in and out of wireless coverage areas and across various networks. NetMotion's award-winning mobile VPN, Mobility XE, enhances mobile worker productivity at more than 1,600 of the world's most respected organizations across multiple industries including utilities, healthcare, communications, public safety, local government, transportation, fi...

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Network Computing covers the key issues faced by network managers as they strive to mantain efficient, secure networks and deal with the challenges of IP technology and convergence. Visitors to the Networking Computing stand will be able to pick up a copy of Converge IP, a brand new title dedicated to the topic of IP technology and its increasing importance to organisations in the UK.

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Network Instruments provides in-depth network intelligence and continuous network availability through innovative analysis solutions. Enterprise network professionals depend on Network Instruments’ Observer product line for unparalleled network visibility to efficiently solve network problems and manage deployments. By combining a powerful management console with high-performance analysis appliances

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About O2 •Telefónica O2 UK Limited is a leading communications company for consumers and businesses in the UK, with 21 million mobile customers and over 520,000 fixed broadband customers as at 30 September 2009. •Telefónica O2 UK Limited is part of Telefónica Europe plc, a business division of Telefónica S.A. which uses O2 as its commercial brand in the UK, Ireland, Slovakia, Germany and the Czech Republic, and has 46 million customers across these markets. For further press information ab...

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As a leading player in the development and delivery of unified next generation solutions, we’re proud to have invested over £200 million creating the UK’s largest and most connected Next Generation Network, making voice and data convergence a reality. We work with over 200,000 UK businesses, 350 wholesale partners and have more than 15 years experience. We are also delighted to have recently been awarded the coverted ‘Network Operator of the Year 2009’ and our recent acquisition of Tiscali fu...

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Openaire Distribution combines OEM manufactured GSM and Voice Over IP hardware, as well as a VoIP and Mobile service delivery businesses. Specialising in Fixed Mobile Convergence for the SOHO and SME markets, the business has a core focus on the 1-20 user demographic. As a VoIP hosted service provider and MVNO in the DECT Guard band spectrum arena, Openaire delivers a carrier grade quality service. Openaire delivers Wire 3, a VoIP and FMC service through a GSM Private Mobile Network. Wire...

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Outsourcery is the UK’s leading provider of mobile-centric unified communications (UC) and hosted IT solutions to small and medium-sized enterprises. It has its own state-of-the-art data centres and hosting infrastructure to provide managed services and Software-as-a-Service (SaaS) IT and UC solutions. Outsourcery offers integrated unified communications solutions which work by integrating email, voicemail, instant messaging, mobile communications, business telephones, document and desktop...

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Discover the Possibilities of Toughbook Mobile Computing Solutions The benchmark in ruggedised mobile computing, built to military standard and with full MS operating systems, Toughbooks provide organisations with a solution that provides mobile workers with same tools and information available in the fixed environment. With WLAN, HSDPA, GPS and Bluetooth, Toughbooks offer the full range of connectivity needed to unify communications with field personnel and fully integrate their work activ...

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In 1969, a Plantronics headset carried the historic first words from the moon: "That's one small step for man, one giant leap for mankind." Since then, Plantronics has become the headset of choice for mission-critical applications such as air traffic control, emergency dispatch and the New York Stock Exchange. Today, this history of Sound Innovation™ is the basis for every product we build for the office, contact centre, personal mobile, entertainment and residential markets. The Plantronics...

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Polycom is the global leader in telepresence, video, and voice solutions and a visionary in communications that empower people to connect and collaborate everywhere. To learn more about how you can travel less, communicate “face-to-face” wherever you are, and lower your carbon footprint, visit www.polycom.co.uk

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As one of the UK's premier Unified Communications specialists they are accelerating the transformation of voice,video and data into highly reliable and secure people centric solutions that actually add real value to their client organisations. Driving the onward development of convergence into the third (or what is often known as the 'embedded') phase of convergence, the portfolio extends across both on premise and hosted Voice, Collaborative Applications (Microsoft OCS, Exchange and Acti...

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ProCell Mobile Management is the market leader of mobile management tools and consultancy services. We can reduce your monthly mobile expenditure by up to 50% with our ground breaking solutions and services. As experts in our field we can offer a comprehensive range of services.

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Psion Teklogix specialises in making mobile workers more productive We’re passionate about producing rugged mobile computer products and technology that make a real difference to our customers and to their employees. The result: people who use our products enjoy their jobs more, get more done, add more value, and delight more customers. Our rugged mobile computers are designed from the ground up to deliver Return on Mobility™. We do this by driving down the total cost of mobility, improvi...

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Since 1992, RADVISION (NASDAQ: RVSN ) is the industry’s leading provider of products and technologies for unified visual communications over IP and 3G networks. RADVISION offers the broadest and most complete set of standards-based video networking infrastructure and developer toolkits on the market today. These products enable customers and partners to deploy unified communication networks and services, and develop video network equipment and device solutions faster and more reliably than ev...

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Red Box brings simplicity to digital recording, with flexible solutions that are easy to specify, install and manage. We focus on voice and data capture: Red Box software solutions cover everything from storage and event logging, to retrieval, playback and analysis. Our latest multi-function products incorporate the smart, reliable and cost-effective technologies that businesses need, including Web-based interfaces that give worldwide access to replay, configuration and maintenance....

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Research In Motion Limited is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market, notably the BlackBerry® smartphone range. Through the development of integrated hardware, software and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information including email, phone, SMS messaging, Internet and intranet-based applications. RIM tech...

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REVE Systems is leading provider of VoIP products and solutions. REVE holds leadership position in Mobile VoIP solutions, with its flagship product iTel Mobile Dialer Express being used across 1200+ switches, in more than 50 countries across the world. REVE’s product portfolio includes iTel Mobile CallThrough Dialer, iTel SwitchPlus, iTel MVNO Smart, iTel Codec Convertor & billing solutions for the VoIP industry. We work closely with VoIP service providers to bring innovative solutions to the...

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Romex provides high value applications into the GPS Smartphone market. Our products provide organisations with cost effective solutions to increase efficiency, manage and protect employees and comply with legislation. Whether it’s Monitoring Employees, Managing their Jobs or making sure they are SAFE Romex has the solution for Blackberry devices.

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Sangoma is the premium provider of voice and data connectivity components for software-based communication applications. Sangoma's data cards, voice cards, gateways and connectivity software are used in leading PBX, IVR, contact center and data-communication applications worldwide – providing a comprehensive toolset for deploying cost-effective, powerful, and flexible software communication applications. Sangoma works with Open Source Telephony: Asterisk®, callweaver, FreeSWITCH, Yate. Emp...

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The UK’s longest established, multi-disciplined AV/IT solutions provider, Saville Audio Visual offers a unique breadth of experience and knowledge across all sectors of the AV industry. The company has an enviable reputation for innovation and quality, providing a tailored approach to boardroom or lecture theatre projects, control rooms, video conferencing and telepresence systems. Saville designs, builds and installs cost effective communication environments for any budget, entirely from...

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Scalable Communications (formerly known as Scalable Networks) is a leading independent provider of secure convergence solutions. We apply a consultative approach to improving business communications through the adoption of converged and collaborative solutions that embrace best-of-class IP infrastructure, IP security and IP telephony technologies and services. From flexible working to disaster recovery, contact centres to collaboration, wired and wireless unified infrastructures, to manage...

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ShoreTel® is a leading provider of Pure IP Unified Communications solutions and known for exceptional customer satisfaction. ShoreTel's distributed architecture delivers unmatched reliability, scalability and manageability, plus a user interface that sets the standard for ease-of-use. ShoreTel’s distributed software architecture and innovative product design provide enterprise-class reliability and scalability for businesses of every size – from ten to tens of thousands of users. No matter...

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Skeye is one of Europe´s largest manufacturers of mobile terminals and offers system solutions for field services. Varlink, their UK distribution partner is joining Skeye to present their flexible and user friendly mobile computing devices that are already successfully used by the Royal Automobile Club for fleet and service management.

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Every day, organisations around the world are adopting new ways of meeting and working together. Successful collaboration requires clear communication of ideas, goals and strategies, whether to others in the same room or across distances. Tools that enable this kind of communication ultimately expand the potential of what business people and others can achieve. SMART is both the industry pioneer and market leader in easy-to-use interactive whiteboards and other group collaboration tools. Us...

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SOTI Inc. develops industry-leading technology that solves the unique challenges of Managing, Supporting, Securing and Tracking remote mobile and desktop computing devices. Organizations across all market verticals rely on SOTI products to achieve their ROI targets by increasing productivity, minimizing downtime and reducing labor costs. Today, over 80,000 customers and 300 local support partners in over 120 countries employ SOTI’s technology to manage hundreds of thousands of mission-critica...

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Spitfire are a leading business VoIP and SIP Trunk provider offering a complete end-to-end service, via its own networks. This covers all aspects of VoIP including SIP Trunks and Hosted Telephony. The result is a service that works and delivers business quality VoIP. Spitfire can provide a direct connection between the customer's premises and Spitfire's core network over the UK's widest range SDSL, ADSL or Ethernet circuits. Spitfire are also an interconnected CPS operator offering a full...

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STL Technologies Ltd Our consultative approach enables us to identify and then deliver UC solutions to meet your business needs. A well designed UC solution will deliver quantifiable savings, whether through lower costs or demonstrable efficiency improvements. Our UC solutions are aligned to your IT infrastructure, to delvier the best possible result. We have selected Vidyo as a key UC partner, after they successfully completed our rigorous six stage new product evaluation process b...

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TANDBERG is a leading global provider of telepresence, high-definition videoconferencing and mobile video products and services with dual headquarters in New York and Norway. TANDBERG designs, develops and markets systems and software for video, voice and data and provides sales, support and value-added services in more than 90 countries worldwide. TANDBERG works with customers to deliver end-to-end video conferencing solutions to accelerate decision making, increase productivity, unify t...

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As an established Internet telephony provider, Telappliant operates its own VoIP network and boasts an extensive portfolio of telephony solutions. With customers ranging from small business to blue chip companies, we have what it takes to deliver the most feature rich, highly advanced Internet telephony solutions available. As a founding Internet Telephony Services Providers Association (ITSPA) member and being fully ISO 9001 certified we are unique in being able to deliver integrated end...

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The Barcode Warehouse currently supports over 50,000 hand held mobile computers for a portfolio of blue-chip organisations. This covers airtime, implementation, software, training, helpdesk support, repairs and reporting, taking all the pain away from the client. With its growing Managed Services division, the business is fast becoming the ‘first choice’ for businesses and organisations considering a major investment in mobile technology. Its Managed Services is underpinned by successful Di...

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TigerSpike is a personal media company with a specialisation in mobile. With offices across three continents, our global telco and media experience combined with R&D from our Innovation Lab keeps us and our clients ahead in New Media. We’re leveraging this experience to bring innovative expertise to the B2B marketplace

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VanillaIP/Qudo is a hosted VoIP telephone system and application suite delivered over fixed data circuits, bypassing the customer need for on-site system ownership. This combines a compelling economic model, enterprise feature sets for businesses of any size without any of the support and management costs associated with owning technology assets. Qudo is our end user facing division. VanillaIP is a white label Reseller Program providing channel partners a market leading VoIP proposition...

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Varlink is a specialist distributor of Mobile Computing, Barcoding and Data Capture products selling exclusively to IT Resellers and System Integrators. We distribute Rugged Hand Held Terminals, Mobile Computers, Barcode Scanners, Barcode Label & Receipt Printers, and Data Capture Software. Visit us and our partner Skeye on Stand 818

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Vidyo, Inc., headquartered in Hackensack, NJ, is making personal telepresence a reality. Comprised of some of the industry’s best engineers and researchers, Vidyo has developed the first new video conferencing architecture in decades. Vidyo enables people to communicate effectively by using HD quality video from wherever they happen to be. VidyoConferencing is easy and affordable to use by anyone whenever they want, and deploys simply over any IP network. Leveraging Vidyo’s unique intellect...

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Working in partnership with our customers to understand your business opportunities and challenges, Vodafone aim to transform the way you work allowing you to be more cost effective, more flexible and more responsive to your customers. We create innovative solutions, bringing together the best of breed mobile and fixed technologies and applications to unify communications, provide secure access to company data and streamline your business processes. Visit Vodafone at UC Expo 2010 on stand...

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voipGATE operates locally and worldwide as one of the unique and leading operators in Voice over IP. voipGATE is based in Luxembourg and is a member of the DCL Group that also comprises, amongst others, EuroDNS, eBrand Services and Datacenter Luxembourg. The team is made up of dynamic and creative professionals, who have gained great expertise in the sector. voipGATE has developed strong partnerships with PBX key brands (i.e.: Avaya, Cisco, Mitel, NEC-Philips, Siemens…) and various mobile...

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VoIPon Solutions UK Ltd. distributes the world’s market-leading voice over IP equipment and services to businesses. Looking globally for inspiration, the company led the UK market into the Voice over IP space and is one of the most established companies in the region. By bringing best-of-breed equipment and standards of service to businesses both within the UK and abroad, and empowering its knowledgeable staff to build relationships with its customers, VoIPon helps businesses reduce the total...

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VOSS will be speaking at the UC Expo seminar series with BT. The session will be on Wednesday 10th March at 10:30 am and will cover Delivering on the Vision of Cloud-Based Unified Communications – Implementation and Planning Best Practices.

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Beckman Coulter, a large multi-national medical instrumentation systems provider, improved the security and productivity of its field service engineers with Mobility XE Mobile VPN software. Now their engineers can access critical customer information securely and remotely from hospital labs, biotech facilities, university research centers or wherever their work takes them. Mobility XE also enabled field service and corporate applications to work seamlessly in wireless environments and in areas with intermittent coverage—eliminating repeated re-logins and data re-entry when users lost connectivity. Mobility XE also secured all transmissions to and from workers’ Pocket PCs and protects Beckman Coulter’s corporate networks from unauthorized access via encryption and device quarantine features.

Beckman Coulter Case Study 2007.pdf 138.72 kB

“The use of a mobile VPN has been integral to the delivery of agile working for our Mobile Workforce. The seamless ability to roam between various connections with little user interaction is proving invaluable; both in terms of keeping support to a minimum and the actual time users spend establishing a remote secure connection."

Richard Murphy
Network Services Manager
Birmingham City Council

OVERVIEW

The Challenge
To enable agile working for Birmingham City Council’s employees by supporting the Council’s agile working target and increasing the effectiveness of Council staff.

The Solution
Through the implementation of the NetMotion Mobility XE™ Secure Mobile VPN (Virtual Private Network), Birmingham City Council is delivering a secure, seamless, easy to use and cost effective mobile solution to the workforce.

The Results
Rapid adoption of the mobile solution by the Council’s employees who quickly identified work productivity benefits available combined with significant cost reductions for the Council.

The Benefits
NetMotion Mobility XE VPN has given Birmingham City Council a long-term solution that will help the Council reach their agile working targets; help improve the efficiency and effectiveness of their workers whilst also reducing their costs.

Industry: Conferencing Services Provider
Objective: New conferencing partner to address a growing market and recover lost customers
ACT solution: A simple, flexible Partner Program that provides exceptional support
Top benefits: Global growth opportunity, support around the clock and a quality product

CaseStudy-BridgeTalk Final.pdf 212.10 kB

Diamond Management and Technology Consultants is a global management consulting firm that helps organizations develop and implement growth strategies, improve operations and capitalize on technology. With NetMotion Wireless’ Mobility XE Mobile VPN, DiamondCluster was able to secure their wireless networks without new hardware, standardize the solution across its disparate offices, leverage existing authentication methods and use its current network architecture without modification.

Partnerships UK's project staff is location independent; their work can take them to several different project sites all over the UK during a working week and yet wherever they are they require easy access to the company’s network files and applications including time recording, accounts management and knowledge management systems.

The challenge facing Chief Information Officer, Mike Robinson was to provide a method of remote access that would improve productivity of PUK staff by offering flexibility and greatly simplified access for mobile workers.

Partnerships UK Case Study.pdf 141.26 kB

Unilever, a world leader in consumer goods, has selected NetMotion Mobility XE and Mobility XE Policy Management to deliver and secure line-of-business applications to field sales representatives around the world.

http://www.youtube.com/user/PolycomVideos#p/a/u/1/Y7Ji79Sdl7s

Matching performance in the SIP eco-system, which has grown organically, to the highly structured hierarchical system of traditional circuit switched networks, is a challenge. SIP by its nature operates in a distributed network and benefits from basic levels of recovery inherent in IP-based networks. However, in the connected world, the need for network resilience and fault tolerance imposes a higher burden. To achieve the required level of service, the network is expected to maintain steady-state calls (connections) all the time.

Dual-redundant-SIP_formatted_Issue1.pdf 812.26 kB

Discover the Best-in-Class Vendors Who can Help You Achieve Success

Mobile field service solutions form the backbone of effective service delivery, providing the link between the back-end of the service organization and the mobile worker-often times the only component of the organization that touches the customer. Aberdeen's data indicates that 96% of survey respondents claim that effective mobile field service-related process and solutions are paramount to the performance of their service organization, and these tools have become more important given the uncertain economic and rising cost pressures. In addition, more workforces are equip with mobile devices for work order management, scheduling and other capabilities, and as such the need for well-integrated mobile field service solutions is high. This report is intended to help facilitate an understanding of, and assist in the selection of mobile field service solutions for service and manufacturing firms.

The Aberdeen AXIS provides:

Best-in-Class performance evaluations of vendors based on KPIs from Aberdeen's benchmark studies

An assessment of each vendor's market readiness determined by over 250 evaluation criteria.

Aberdeen-Mobile-Field-Service-Axis-Report.pdf 1.29 MB

All of the recent hype in the mobile industry has been around the iPhone. But with the unveiling of the open-source, license-free mobile operating system Google Android, that is destined to change.

And why is that so?

AndroidWhitePaper-TigerSpikeOct08.pdf 310.17 kB

There has been much hype surrounding the latest product offering from Apple – the iPad. On Wednesday 27th January 2010, Apple CEO Steve Jobs announced that the product would begin shipping in March 2010 to customers in the United States with international rollout, whilst unconfirmed by Apple, expected to follow soon after. Apple claims that the iPad falls under a totally new genre of device, and is positioning the product somewhere between the laptop computer and the mobile smart phone.

The iPad is being priced according to this market positioning, with US prices ranging from $499 to $829. International pricing is yet to be announced which will clearly affect the uptake of the device. If the market does not respond as favourable to Apple’s initial proposition, there is currently speculation that the pricing may be dropped to increase the uptake.

Think about how the iPad will feel in your hand. Is it really just a ‘large iPhone’ or is it an opportunity to create a brand new interface with your content? Web has traditionally been a 3 to 4 vertical column set up, mobile a 1 vertical column set up, but the iPad has a dynamic, flexible grid like structure that opens up great new interface opportunities. Of course content creators can treat it like a large iPhone, but those content owners who create a unique interface that captivates consumers will win. As content moves to become ubiquitous it is the user interface that will define choice of content provider. Make sure your interface is so great that consumers will pay for it and can’t wait to virally share it with their friends.

TigerSpike_iPad_WhitePaper_February2010.pdf 209.75 kB

Already a crowd pleaser for consumers and marketing managers alike, the new features will ensure the iPhone becomes an integral part of ongoing digital brand strategy. After all, it is an ever evolving global platform that now comes with a proven track record.

This is the new device that runs the 3.0 software. The ‘S’ stands for ‘speed’ and loosely draws
parallels with the Porsche Boxter S or the Aston Martin DBS. Sleek, stylish, and swift? The new
phone was announced on 8th June at WWDC and at first glance does appear to live up to
expectations.

Primarily, this document deals with the new features of the 3.0 software as it is these that will
impact most upon the marketing world. In terms of the device upgrade, the only real differences
are speed and the enhancements made to the camera.