Know your target devices, understand the turf
Remote debugging and its benefits
Maneuveringaround memory limitations
Mobile Networks: Going through tunnels
Keep it simple

This session will cover the plans for existing Nortel products and their upgrade and support roadmap. It will give you an insight into inclusions and considerations for your strategic communications technology plans both short and long term.

The need to optimise IT resources to save money and power has driven the massive growth in virtualisation of business applications. Now your virtualisation strategy can embrace real-time voice applications for the first time. This really is a development you need to take advantage of. Find out more from a market leader in communications software, Mitel.

The future is all about new mobile experiences. In her seminar Silvia will talk about current and future trends of mobile devices and more generally speaking mobile experiences. She will talk about original forms of information design and about the next concepts of universality. Silvia will speak about forecasts, trends and expected changes in user as well as usage behaviour and more importantly about how these behavioural changes will impact future information design and mobile experiences.

Network-equipment maker Brocade Communications Systems is putting the finishing touch on a new 562,000-square-feet headquarters campus in San Jose, CA
This session will look at the campus state of the art converged network infrastructure and how it has been purposely designed and architected to meet the demand of Unified Communications, Voice, Video and Mobility services.

Martin Kane, Director of Customer Relations at Severn Trent Water will present the organisations business case for implementing a mobile solution and the selection process they undertook to find a suitable vendor. Martin will discuss the methodology of the implementation, specific challenges the organisation faced and their plans for moving forward.

Enterprises more than ever need their workers to collaborate outside traditional offices, from fellow employees spread out across multiple offices, to field personnel in their cars, to business partners halfway around the globe. Add to this complex mobile and telework environment the high expectations of the new generation of workers for enterprises to support the way THEY want to live and work. Enabling e-mail on smartphones is just the start; users expect chat, VoIP, video, web meetings, and access to rich content to happen when and where they need it, in real time, regardless of whether it's laptop, smartphone, or custom tool, and whether they're in an office, at home, in a car, or anywhere else. Unified Communications (UC) is an increasingly critical component to making this world of Smarter Work a reality.
Malcolm Stewart will discuss examples of how enterprises today enable mobile and remote work, and the key requirements for planning real-time collaborative remote and mobile work environments. He will also touch upon how technology trends will make all of us work smarter, including communications enabled business processes and fixed-mobile convergence.

If you associate hosted or managed voice services with feature-deficient Centrex type solutions, it’s time to think again. By de-coupling enterprise class communications software from hardware, enterprise organisations now have unprecedented flexibility in how to deploy their voice communication services. Whether via traditional IP-PBX, on industry standard servers, in a virtualised environment or as a fully-featured managed service, voice Communications as a Service (CaaS) has finally arrived in enterprise class form.

There is an IT storm building, powered by elements of Social Applications, User Generated Content, Ad hoc Workflow, Unified Communications, Mobility etc and it will completely change the business landscape for those who embrace it early on. This session is a serve “weather warning”, challenging some accepted thinking and looking at the impact and benefits of the coming change.

Find out what is “Mobile CRM”?
Find out what are the business benefits of Mobile CRM?
Find out the 7 Key Considerations when choosing your Mobile CRM solution.
How to build a case for Mobile CRM in your organization.

Looking at the latest trends in the Wireless & Mobile industry. How people are using mobility for business success. Best practices in rolling out and managing mobility solutions

• The expanding role of mobile apps in business efficiency
• Trends and case studies in mobile enterprise apps
• The future of enterprise mobile apps and what should be on your radar

With offerings coming to market from major players and a promise of a single device for end users, do the benefits, protocols, standards and technologies deliver for business or residential users today?
With options around customer premises or carrier technology offerings available, what works for your business and where is this heading?

This session will discuss how managing business applications in the cloud to meet corporate requirements, presents new challenges when compared to managing individual consumers - the historical focus of the mobile industry. Business cloud applications typically are multi-tenanted, having multiple Enterprise customers each with their own users, running on a single instance of each application in the cloud. Increasingly they need to be accessible from multiple devices. How you manage the policies of companies, the rights of users, administer adds, moves, and changes across multiple cloud applications without alienating the customers’ own administrators, and how you empower sales channels, including partners and re-sellers. This calls for distributed hierarchical control with appropriate security in place and in many cases, compliance with regulatory requirements with the need to enable and manage e-discovery and audit rights.

Is mobile really integrated into your business' communications? True mobile integration is seen as the next frontier for unified communications; advances in the way that IP telephony and networks work together mean that small business can easily take advantage of the cost-savings that tools like broadband voice, presence, video conferencing even simple web-based collaboration tools and separate advances in mobile data like Blackberry have revolutionised how your mobile workers can keep in touch and work productively outside of the office.
We explore how you bring all of that mobile capability into your communications and make your systems work together even more effectively, how one device, one number and one voicemail can really work and how by bringing it all together can save you money

Using mobile networks for machine to machine (M2M)communications has exploded in the last couple of years.

The UK is ahead of the curve compared to most of Europe and the rest of the world in terms of:
Vehicle Telematics
Automatic Meter Reading
Mobile CCTV/Digital Signage
Mobile Payments, MePOS and Ticketing
Real Time Passenger Information
However some providers are still struggling to catch up on the different expectations that data has. Especially when compared to the business pattern that ‘Voice’ has built up over the last twenty years. It is those different expectations that can make the difference between a failed produc

During these turbulent times being in control of your business, having the agility to adapt to the changing environment and respond to customer needs is vital to stay ahead of the completion. A plan for your communications built around your users, business and customers is vital to empowering people to provide the levels of service customers require. We will discuss the different ways this can be achieved, the challenges on the way and how technology is not the only way of achieving success.

Making the next infrastructure decision to replace or build on your Nortel estate is the most pervasive discussion in our online groups. This session will look at the options and choices available to you. Give you an independent view of the current solutions landscape and leave you with the intelligence you need to make the next buying decision to ensure you have a sustainable technology partner.

An O2 story
Hear about our own experience of creating a new vision for ‘Our Space’, and our journey in creating a welcoming, inspiring and highly effective workplace that better connects our people. This inspiring seminar will share real, practical examples of how we’ve changed working life at O2 and delivered benefits for both our people and our business.

We all understand how Unified Communications and mobile operations are essential to enable field workers to work more efficiently and effectively, but what about the customer? Is your company using the latest techniques to minimise the amount of time your field workers spend on the road and your customers spend waiting for field workers to arrive?
In this session, Yuval Brisker will share specific customer examples to highlight how companies can increase mobile workforce efficiency and at the same time improve the customer experience by setting schedules, managing appointments and maintaining customer communication whilst on the road.

• The art of the possible now
• Trends and case studies in mobile application innovation
• The future of mobile applications a preview of what is coming and whats on the horizon

At the heart of every business is the goal of driving increased efficiencies whilst delivering more customer value and revenue growth or new revenue streams. Mobile applications have provided a key role for many organisations in enabling them to drive efficiencies across their field and sales force. Join us to learn about how companies have achieved these efficiencies and how even more value can be delivered by joining up these applications across organisations

So far the combined marketing efforts of vendors have made Unified Communications look slick on paper and even indicative of a paradigm shift in enterprise communications. However on the buyer side some confusion remains about what exactly is on offer beyond IP telephony...and there is a strong feeling that suppliers are unable to demonstrate the benefits unified communications will bring to their businesses.

This debate is the chance for businesses to get clarity from the vendor community of how Unified Communications can translate into the real benefits that most customers are actually looking for…and an opportunity for evangelists within the vendor community to respond to the challenge from businesses that Unified Communications is simply a marketing term designed to repackage old promises.

Enterprises world-wide are adopting Voice over Internet Protocol (VoIP), IM, online video and other Unified Communications (UC) applications for communications cost-savings, and business continuity.

However, VoIP and UC networks have their own unique security challenges. In this presentation, we will discuss vulnerabilities and solutions. Attendees will glean valuable information on many UC vulnerabilities and risks, tools used -- and protection measures.

This session will look at the options and choices available to an SME looking for a VoIP Solution, giving you an independent view from Gigaset on the market to date and the future of VoIP for SME’s. Inspiring Conversation.

- The art of the possible now
- Trends and case studies in mobile application innovation
- The future of mobile applications a preview of what is coming and what's on the horizon

Building newer and smarter ways of communication that makes a business process fast and more effective is at the heart of Unified Communications. This session will what this means to your employees regardless of their role, work pattern, location or a combination of these. Discover exactly what this means to your business, and how you can build smarter communications and reap the benefits for Customer Contact & Management.

This seminar will discuss the tangible benefits BT has realised from using audio, web and video conferencing to promote and establish a flexible and remote working policy. During the session there will be live video demonstrations of actual home workers.

The Symbian platform is the most flexible and customisable smartphone operating system, and the most suited to Unified Communications.
Symbian has built-in VOIP, instant messaging, email, text messaging, voice calling, video calling, and even TV-out. This session explores how Symbian brings these features together into a coherent whole, both for the platform and independent application developers, referencing the upcoming Symbian^3 release and thinking forward to Symbian^4, which includes a full redesign of Symbian's user interface.

A presentation on how organisations can embrace change, enhance their proposition to workers and build a more collaborative and efficient organisation using familiar business applications

- Overview of the mobile application and content ecosystem
- Symbian, Windows Mobile, Android, iPhone, J2ME, etc - for applications, browsers and gateways
- Experience as a third party developer
- Application and platform incompatibility and signing issues, solutions and way forward
- Thinking beyond the mobile - new opportunities with Bluetooth Low Energy and accessories

Join Plantronic's Philip Vanhoutte, Managing Director for EMEA, as he presents Work Topology and Acoustic Intelligence: The Critical Factors for Successful UC Implementation

If you think you don’t have a contact centre, think again. Every organisation does, whether it’s a few people answering customer calls or a fully fledged customer service department. Contact centres no longer need to be human warehouses in a single location. Today’s flexible working applications allow contact centre agents to be anywhere, to be available on demand to cope with peak times, and to enable your organisation to excel in the customer service you provide whilst effectively managing your contact centre resources. Find out more from a market leader in contact centre applications, Mitel.

Remember January 2010? The snow. The disruption. The newspaper headlines about the massive cost to the UK economy. It really doesn’t have to be like that! Simple flexible working practices cost little, are easy to deploy, and empower your staff to stay productive, collaborating and communicating in real-time with colleagues and customers. No organisation should be allowed to grind to a halt because staff can’t get to work. Find out how to do better via a market leader in flexible working applications, Mitel

8el is the managed communications provider of choice for mid-enterprise businesses within the UK, supplying VoIP telephony, ISP services and Wide and Local Area Network solutions to the market, with proven experience in delivering quality converged networks. The fully managed solutions 8el designs, delivers and maintains are highly tailored to match customer requirements and cover a full range of communications services CallPort is 8el's fully managed, network based VoIP telephony solut...

View 8el's full profile

Azaleos provides the cost savings and service levels of hosted solutions for organisations that won’t allow their data to reside outside the datacentre. The Azaleos solution is unique - all servers, storage, and data remain at your facility, behind your firewall, and in your physical control. Our certified experts leverage patented technology to remotely monitor and manage Microsoft Exchange, Office Communications Server, SharePoint and Active Directory environments. We proactively manage...

View Azaleos's full profile

From enterprise data centers to the service provider core, Brocade® (NASDAQ: BRCD) develops extraordinary networking solutions that connect the world’s most important information in mission-critical environments. As a result, Brocade end-to-end networking solutions enable today’s complex, data-intensive businesses to run in the most efficient manner possible. Brocade pioneered and continues to lead the Storage Area Network (SAN) market, providing the industry’s most reliable, energy-effici...

View Brocade Communications UK Ltd.'s full profile

Calyx is the number one, independent, single source provider of end-to-end Information and Communications Technology (ICT) in UK and Ireland. Calyx is a Tier 1 accredited partner for all the major manufacturers and has over 20 years experience in providing UK enterprises with converged voice, data, security and carrier services consultancy together with the most flexible range of managed services available. Today, with a turnover of £100m and over 500 employees, we have the breadth of...

View Calyx UK Limited's full profile

ClickSoftware is the leading provider of mobile workforce management and service optimisation solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. We offer a full range of service management software for any size of service organisation from 5 to 50,000, as well as a host of implementation, educational, and support services-all aimed at helping service organisations complete more calls per day, week...

View ClickSoftware Europe's full profile

CommonTime - Experts in Mobile Enterprise Application Platforms. • Mobilizing paper based business processes for increased efficiency. • Simplifying mobile application development and deployment. • Mobilizing workforces and their business processes. • Flexible solutions that operate across a range of mobile devices and operating systems. • Delivering immediate ROI for our customers.

View CommonTime 's full profile

DevelopIQ is an Elite BlackBerry Alliance Member, winner of the 2009 BlackBerry Innovation Award and a proven technical leader in developing and deploying enterprise & consumer applications on the BlackBerry smartphone At UC EXPO, we will be demonstrating PaperIQ, which is the market leading enterprise-class digital pen solution for BlackBerry with successful deployments in healthcare, insurance, construction, field sales/service, retail and local government. If you are looking to strea...

View DevelopIQ's full profile

G3 is an Avaya Platinum Partner specialising in designing, implementing and maintaining IP Telephony and Unified Communications solutions for businesses accross the globe. Our implementations enable companies to: • reduce operating costs • improve customer retention • increase productivity We're demonstrating all of the Avaya UC applications here at UC Expo.

View G3 Telecommunications PLC's full profile

Grey Convergence, a specialist Microsoft UC voice partner, will demonstrate the capabilities of Office Communications Server (OCS) R2 and Exchange Unified Messaging and their secure integration with Office Outlook and Office Sharepoint Server (MOSS). Unified Communications enables streamlined communications and a collaboration platform that integrate and interoperate with your existing telephony, providing a secure and compliant infrastructure. Grey Convergence has the knowledge to enab...

View Grey Convergence's full profile

Huddle.net is the online collaboration platform that helps enterprises work better together. It offers a network of secure online workspaces where you can share files, collaborate on ideas, manage projects and organize virtual meetings. Huddle is available online, on mobile, on desktop.

View Huddle.net's full profile

InTechnology, the UK's largest hosted IP Telephony provider, has joined forces with POSTcti, the UK's number one Microsoft OCS specialist to deliver a fully managed hosted Unified Communications solution, improving productivity and reducing the cost of modern business communications.

View InTechnology's full profile

Interchange is a BlackBerry Alliance Elite member with over 30yrs experience of developing and implementing custom mobile applications and enterprise systems integration on multiple device platforms including Blackberry, Windows Mobile and Android for both Enterprise/SME Business and consumer markets, as well as a broad range of packaged mobile applications.

View Interchange Group's full profile

MESSAGEmanager Solutions is a Global leader in IP Fax and Voice messaging and communication solutions. MESSAGEmanager was positioned fourth internationally in the top 6 revenue-earning FoIP (Fax over IP) server suppliers. Our products have undergone interoperability testing by Cisco, Avaya, Alcatel and other telephony vendors to confirm our ability to deliver proven, flexible and reliable solutions in IP environments. MESSAGEmanager Solutions is represented in Europe by ICON. ICON ha...

View MESSAGEmanager Solutions/ICON's full profile

NetMotion Wireless develops software to enable businesses and agencies to maintain and optimize connections to applications as their mobile workers move in and out of wireless coverage areas and across various networks. NetMotion's award-winning mobile VPN, Mobility XE, enhances mobile worker productivity at more than 1,600 of the world's most respected organizations across multiple industries including utilities, healthcare, communications, public safety, local government, transportation, fi...

View NetMotion Wireless's full profile

About O2 •Telefónica O2 UK Limited is a leading communications company for consumers and businesses in the UK, with 21 million mobile customers and over 520,000 fixed broadband customers as at 30 September 2009. •Telefónica O2 UK Limited is part of Telefónica Europe plc, a business division of Telefónica S.A. which uses O2 as its commercial brand in the UK, Ireland, Slovakia, Germany and the Czech Republic, and has 46 million customers across these markets. For further press information ab...

View O2 UK Ltd.'s full profile

As one of the UK's premier Unified Communications specialists they are accelerating the transformation of voice,video and data into highly reliable and secure people centric solutions that actually add real value to their client organisations. Driving the onward development of convergence into the third (or what is often known as the 'embedded') phase of convergence, the portfolio extends across both on premise and hosted Voice, Collaborative Applications (Microsoft OCS, Exchange and Acti...

View Post CTI's full profile

Research In Motion Limited is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market, notably the BlackBerry® smartphone range. Through the development of integrated hardware, software and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information including email, phone, SMS messaging, Internet and intranet-based applications. RIM tech...

View Research in Motion (UK)'s full profile

The attached case study for The BBC Worldeide highlights many of the real world benefits achiveable today through the specialist capabilities of POSTcti and their ability to leverage existing investment into Unified Communications to deliver lower operational costs, enhanced productivity gains and a powerful return on investment.

There is also a second case study here for the House of Fraser which highlights similar generic benefits across the organisation, again highlighting the real world benefits attributed to POSTcti's UC solutions today.

House_of_Fraser.pdf 173.43 kB

Beckman Coulter, a large multi-national medical instrumentation systems provider, improved the security and productivity of its field service engineers with Mobility XE Mobile VPN software. Now their engineers can access critical customer information securely and remotely from hospital labs, biotech facilities, university research centers or wherever their work takes them. Mobility XE also enabled field service and corporate applications to work seamlessly in wireless environments and in areas with intermittent coverage—eliminating repeated re-logins and data re-entry when users lost connectivity. Mobility XE also secured all transmissions to and from workers’ Pocket PCs and protects Beckman Coulter’s corporate networks from unauthorized access via encryption and device quarantine features.

Beckman Coulter Case Study 2007.pdf 138.72 kB

“The use of a mobile VPN has been integral to the delivery of agile working for our Mobile Workforce. The seamless ability to roam between various connections with little user interaction is proving invaluable; both in terms of keeping support to a minimum and the actual time users spend establishing a remote secure connection."

Richard Murphy
Network Services Manager
Birmingham City Council

OVERVIEW

The Challenge
To enable agile working for Birmingham City Council’s employees by supporting the Council’s agile working target and increasing the effectiveness of Council staff.

The Solution
Through the implementation of the NetMotion Mobility XE™ Secure Mobile VPN (Virtual Private Network), Birmingham City Council is delivering a secure, seamless, easy to use and cost effective mobile solution to the workforce.

The Results
Rapid adoption of the mobile solution by the Council’s employees who quickly identified work productivity benefits available combined with significant cost reductions for the Council.

The Benefits
NetMotion Mobility XE VPN has given Birmingham City Council a long-term solution that will help the Council reach their agile working targets; help improve the efficiency and effectiveness of their workers whilst also reducing their costs.

Streamlined, reliable access drives strategic field‐service initiative.

With 23.9 million cable customers, Comcast Corporation is one of the nationʹs leading providers of entertainment, information and communication products and services. In order to fulfill promises to customers for timely service, the company embarked on an ambitious initiative as part of its “Dream Big” campaign. Reliable application access for field technicians was central to the effort – which is why NetMotion Mobility XE was the centerpiece of the mobile deployment.

Comcast_CS_v6.pdf 266.51 kB

With 23.9 million cable customers, Comcast Corporation is one of the nation's leading providers of entertainment, information and communication products and services. In order to fulfill promises to customers for timely service, the company embarked on an ambitious initiative as part of its “Dream Big” campaign. Reliable application access for field technicians was central to the effort – which is why NetMotion Mobility XE was the centerpiece of the mobile deployment.

Comcast_NMWCO_Case Study.pdf 266.51 kB

When it was announced that support for the Intellisync solution was coming to an end, Teknos needed to find a suitable replacement that would provide the same, if not better functionality. The solution needed to be cost effective, highly secure, work with their current IT infrastructure & Nokia E-Series devices and provide simple, centralized administration.

Find out how CommonTime mSuite met their needs.

Teknos-case-study.pdf 161.54 kB

Diamond Management and Technology Consultants is a global management consulting firm that helps organizations develop and implement growth strategies, improve operations and capitalize on technology. With NetMotion Wireless’ Mobility XE Mobile VPN, DiamondCluster was able to secure their wireless networks without new hardware, standardize the solution across its disparate offices, leverage existing authentication methods and use its current network architecture without modification.

Collaborative working to suit the needs of a highly important, remote workforce was the key driver behind Frontier Economics' decision to task leading systems integrator Eurodata Systems with an important three-stage Unified Communications project.

Based in London and with offices around the world, Frontier has developed a reputation as a leading economic consultancy, operating across a diverse range of industries from energy and finance to healthcare, media and retail.

The company has long championed the use of technology as a productivity enhancer, and to that end, a decision was taken to implement a series of Microsoft-based Unified Communications (UC) and collaboration technologies
that could deliver on the objective of providing users with a real boost to their productivity, to improve efficiency and provide the business with a competitive edge enabled by their UC strategy.

Frontier Economics.pdf 208.72 kB

Eurodata Systems, self-implemented Unified Communications (UC) using an integrated Microsoft, Mitel and Dialogic platform. The UC solution gives productivity gains of 25% by creating a highly integrated voice, video, messaging systems for on-demand communications. Now remote, mobile and office-based staff waste less time on ineffectual communications and more time in productive and client-facing activities.

Des Lekerman, Eurodata Co-Founder, said, “ We now have integration between our telephony system, Outlook, SharePoint and voice and video conferencing. I am delighted with the productivity increases this has yielded even during its first three months of operation.”

Eurodata.pdf 138.49 kB

Councils face constant pressure to better
serve their citizens within tight budget
constraints. In difficult times, when demands for
services are up but budgets are down, this can
be a tough-balancing act.

1092_5696-SeriesX_3_Ashford_WMCH_FINAL_LR.pdf 3.79 MB

Merseyrail needed to improve the way that its Revenue Protection Officers could process ticketing transactions whilst on board moving trains - but without access to networked computers. Staff previously always had to use paper based systems which were, cumbersome, inaccurate, inefficient and time-consuming. They wanted to be able to be able to interact better with customers and generally improve customer service. Read how Interchange developed a mobile billing and ticketing application for BlackBerry Smartphones combined with a Bluetooth printing facility to give Merseyrail’s Revenue Protection Officers instant access to everything required to help customers get the right ticket easily.

IG1050_0210 Merseyrail Case Study.pdf 607.78 kB

Discover how Orkuveita Reykjavikur complete more jobs per day, reduce costs and improve service delivery with ClickSoftware.

OR_case study.pdf 345.70 kB

Partnerships UK's project staff is location independent; their work can take them to several different project sites all over the UK during a working week and yet wherever they are they require easy access to the company’s network files and applications including time recording, accounts management and knowledge management systems.

The challenge facing Chief Information Officer, Mike Robinson was to provide a method of remote access that would improve productivity of PUK staff by offering flexibility and greatly simplified access for mobile workers.

Partnerships UK Case Study.pdf 141.26 kB

TigerSpike designed and built a mobile and social media platform (powered by Phoenix*) for PriceWaterhouseCoopers, launched in 2009. The objective was to improve the awareness of PwC values and improve employee engagement. Research demonstrated that few people use the suggestion box or the company intranet to share their ideas. This mobile and web platform is intended to be used whenever and wherever the employee has the inspiration - ideas are more likely to be generated in the pub or on the way home than they are sat at your desk.

The PwC WhatWouldYouLikeToChange program was so successful with staff that it is now planned to roll it out to customers as well.

The Social Media Platform TigerSpike delivered allows the PwC team to:

- Start discussions
- Leave comments
- Rate content
- Post videos
- Respond with videos
- Share the content with colleagues
- Integrate with a mobile presence, RSS and Twitter.

The site utilises TigerSpike’s established Social Media platform (powered by Phoenix) and allows consumers to contribute to numerous discussions by text, image and video.

* Phoenix is TigerSpike's propriety award-winning, carrier grade Service Delivery Platform.

PwC.jpg 90.00 kB

How Skeye's mobile terminals support Royal Automobile Club boosting its effectiveness.

ApplicStory-RAC-e.pdf 1.25 MB

CIOs have to support business strategy, while at the same time, they’re under
pressure to cut costs and gain efficiencies. The reality is, IT departments spend too
much time on administration and not enough on innovation. In most organizations,
up to 70 percent of time and costs are spent “keeping the lights on.”

1092_5671-SeriesX_3_VirtualMCD_PO_FINAL_LR.pdf 2.27 MB

Unilever, a world leader in consumer goods, has selected NetMotion Mobility XE and Mobility XE Policy Management to deliver and secure line-of-business applications to field sales representatives around the world.

Until now, voice telephony and virtualization might have been on different planets,
so far apart were they. In the data center, voice technology was in a closet of its own,
and managed with a separate set of hardware, processes, staff, and technologies.
Now, this is changing. With the combined power of virtualization and unified
communications, mission-critical voice applications are joining enterprise business
applications in the mainstream data center.

1092_5704-Series+X+Virtu_finalLR.pdf 1.26 MB

Unified Communications solution saves thousands on teaching cover, drives up exam results, and increases staff productivity

WoottenBassett.pdf 218.89 kB

Outside the perimeter of the business location additional controls need to be added to a mobile IT deployment to ensure the security and integrity of data on the device and netwpork access. Balancing the need for control with flexibility given to the user requires care and attention to both strategy and implementation.

Mobile users have many challenges facing them as they try to work outside of a managed and familiar working environment. Too many constraints and challenges can distract and divert users from the task at hand, meaning that productivity gains hoped for by the deployment of the technology will be lost.

This paper looks at how to get the best out of mobile productivity and how to avoid the six most common mobililty pitfalls during the planning and excecution of mobile implementations.

Quocirca - Mobile Pitfalls.pdf 438.08 kB

For an IT department, much of what goes on within a mobile deployment is unseen. With the Mobility XE Analytics Module, adminstrators gain an unprecedented view into how mobile computing resources are used.

Read this white paper to learn about the capabilities of the NetMotion Mobility Analytics Module. It includes a complete listing of the reports available, and examples of how insight from specific reports can be used to boost productivity and drive other operational improvements. The paper also details the notifications capability — the second major element of the Analytics Module — and how it greatly streamlines the day-to-day management of a mobile deployment.

Mobile Analytics.pdf 628.15 kB

According to the US Healthcare Information and Management Systems Society (HIMSS) Analytics™ Database, approximately two-thirds of U.S. hospitals use wireless technology within their healthcare delivery organization. In order to understand the issues, challenges and concerns surrounding the deployment and utilization of wireless networks, HIMSS Analytics conducted two focus groups in March 2009 with senior IT executives who have implemented wireless networks. Institutions represented in the focus groups range from large (1,000+ bed) urban health systems to small (100 bed) rural organizations. All of the participants manage IT for diversified healthcare companies with hospitals, sub-acute, ambulatory and home health operations. The findings from those focus groups are outlined in this white paper.

Top_Five_Challenges_for_Wireless_Healthcare_Deployments.pdf 80.31 kB

Traditional approaches for encrypting data in transit such as IPSec and SSL are intended for wired networks with high-speed, highly reliable connections. In a mobile wireless network environment where data transmission speeds are slower and connections less reliable, traditional VPN performance suffers, frequently causing application failure, data loss and reduced productivity.

This White Paper explains in detail why IPSec and SSL VPNs fail to meet the needs of highly mobile workers, and how a Mobile VPN, such as NetMotion Mobility XE succeeds where legacy technologies fail.

Comparing Mobile VPNs 2010.pdf 231.33 kB

Guide to collaboration for the public sector

Huddle Guide to Collaboration for Government & Public Sector.pdf 162.53 kB

Guide to Web 2.0 for the public sector

Guide to Web 2.0 for Government.pdf 91.23 kB

Giving mobile clinicians electronic access to patient data at the point-of-care has great benefits, whether in a hospital campus, outpatient clinic, home-care setting or in-the-field for emergency response. But it requires consideration for the unique realities of a medical setting. Security is critical, as is transparency for users who focus on serving patients rather than dealing with technologies.

Read this NetMotion Industry Spotlight to explore the special requirements of mobile healthcare environments including coverage concerns, device security, application reliability and management challenges. You’ll learn how Mobility XE supports the medical mission by allowing clinicians to access and update vital information, while freeing them to focus on what matters most: their patients.

Healthcare_Industry_Spotlight_WP.pdf 165.52 kB

Authenticating users and securing sensitive data transmissions is critical in today's world. Adequately securing network access and protecting data being transmitted to and from mobile devices is more difficult in wireless environments.

This white paper details how NetMotion Mobility XE prevents unauthorized users from accessing your network and stops eavesdropping, replay and other network-level attacks.

Security for Wireless Networks.pdf 1.10 MB

The two main tools we use for communicating - telephone and e-mail have traditionally existed in isolated silos, independent of each other. Over time some of these technologies have been integrated - voice and IP data network, voice messaging and e-mail , video and the IP data network etc. However until now nothing has integrated all these technologies into a single, easy to manage communications solution that can be used in a controlled business environment.

Unified Communications is a concept used to describe the coming together of devices and applications used to enrich how we communicate with each other, increase our productivity, enable more efficient team collaboration and to streamline business processes.

As an integrated solution Unified Communications can greatly increase the productivity of an organisation, allowing users to make decisions on how to communicate with each other, based on the detailed presence status of the person or people they want to contact.

Unified-Communications-Business-Case.pdf 117.15 kB

The attached white paper from POSTcti highlights a wide range of Unified Communications applications that are actively supporting Public Sector transformation today, Delivering real value against both local and central government initiatives, this white paper provids a blueprint which can be rolled out high and wide across the sector.

POSTcti_WhitePaper_PublicSector_UCv2.pdf 1.38 MB

A tale of two technologies
Chief Information Officers (CIOs) and other IT managers straddle two worlds – not because
they want to, but because they have to.
First, there is the world of the data center. Its servers and other hardware components, and
the business applications that run on them, are the backbone of the organization. They turn
the reams of data that companies generate and collect into the information they need to
understand and operate the business.
Then, there is the world of telephony. Here, voice applications ensure that the people whose
performance determines how well the organization does, how effectively it competes, and
whether it succeeds or fails, communicate with one another in myriad ways to ensure that
information is understood and acted on. Even in today’s high-tech world, voice
communication is the beating heart of the business.

1092_5724-SeriesX_3_Virtualization_Whitepaper_FINAL_LR.pdf 4.23 MB

A key challenge faced by enterprise IT management is how to ensure the productivity of the growing population of mobile workers. A successful mobile deployment can empower mobile workers with the resources they need to be effective at the point of service, resulting in a more productive workforce, expedited customer service, happier customers and increased revenue. Selecting the right mobile solutions and managing today’s mobile enterprise, however, is not a simple task. Successful mobile deployments require IT management to take a holistic approach managing all elements of the mobile deployment, including applications, wireless networks and devices.

This white paper describes how Quality of Service (QoS) can enable organizations to maximize mobile worker productivity and fully leverage the benefits of their mobile deployments.

Wireless QoS.pdf 639.01 kB

The CommonTime Mobile Enterprise Application Platform (MEAP) is a complete set of products and services that enable enterprises to design, develop, deploy, and manage dynamic mobile applications.

CommonTime_MEAP_Datasheet.pdf 1.13 MB

Interchange ePocketBook is a multimedia notebook for the BlackBerry™ smartphone. With ePocketBook from Interchange you can take notes; store photos; record sound; and GPS track your precise position with just a few clicks to supplement any field work order with multimedia recordings and location information - and have these synchronized back to the office over the air, immediately. In the event of loss of connectivity, ePocketBook will work in offline mode until a connection is restored.

ePocketbook 1029_0210.pdf 699.54 kB

InTechnology's Hosted OCS service provides a professional instant messaging (IM) and presence service for real-time communication across an organisation.

With presence, staff can significantly reduce the time it takes to make or receive business-critical decisions, by enabling colleagues to see one another's availability. This then allows colleagues to make contact using Instant Messaging or by phone.

Whether your staff are based in a single office or across multiple sites, even across the world, the combination of presence and IM can help improve productivity, drive business efficiencies and build a more agile organisation.

Hosted OCS can also be upgraded to include hosted IP telephony, which allows staff to make and receive phone calls directly from their Microsoft Office Communicator client.

For more information: Hosted Microsoft Office Communications Server (OCS)

Business continuity plans often fail to address staff communication and collaboration - essential when information is needed quickly in a crisis. InstaNet Business Continuity from Interchange provides a total corporate information tool that doesn’t rely on email. With InstaNet you can securely deliver documents, procedures, service manuals, diagrams, videos, rotas etc directly on to individuals’ BlackBerry smartphones, unobtrusively and reliably; and be assured that the information will be refreshed each time it is updated at the office. So when staff need to access critical information, it is available immediately - even if your IT systems or mobile network isn’t.

IG1035BC_0210 InstaNetMobile Bus Continuity .pdf 624.57 kB

With more staff working out of the office, email is commonly used to deliver staff communications content but, increasingly, businesses are finding that important information is either delayed or even worse missed as messages get buried in a quagmire of unread email.
InstaNet uses a combination of communications technologies to extend your corporate information system via BlackBerry™ smartphones to produce a solution that keeps people up to date and informed no matter where they are by avoiding the email deluge to ensure that key messages are delivered promptly, at the right time and in a highly visible manner.

IG1035_0210 InstaNetMobile .pdf 623.46 kB

The efficient utilisation of field resources is critical to the success of many business processes. Organisations invest heavily in internal systems to manage front of office processing such as customer call centres, helpdesks and order processing as well as back office systems for contract management, logistics, billing and order fulfillment. Now, with Mobility Suite from Interchange, the technology exists at an economic price to extend these systems into the field and maximise the efficiency of field based resources by enabing mobile workers to manage workloads and internal / external messaging communications.

MobSuite_IG1036_0210.pdf 703.07 kB

Reliable and highly scalable visual communication infrastructure solutions for enterprise and service provider environments, RADVISION’s SCOPIA Conferencing Platforms offer the industry’s most technologically advanced and easy-to-use multipoint infrastructure for real-time conferencing over any network, protocol and device. Easy to use plug and play functionality minimizes initial setup time, and offers unmatched flexibility. High Definition (HD) is standard on each system, enabling HD at 1080p, H.264, H.264SVC with up to 30 frames per second of perfect quality video.

Scopia+Elite_datasheet.pdf 838.97 kB

mDesign Studio gives business process managers the tools to design, develop, deploy and manage dynamic mobile applications for multiple device types without the need for programming knowledge.

CommonTime_mDesign_Studio_Datasheet.pdf 952.67 kB

MESSAGEmanager has undergone interoperability testing by Avaya and other telephony vendors to confirm our ability to deliver proven, flexible and reliable solutions in IP environments.

MM_T.38_IP_Fax_Solutions_for_Avaya.pdf 469.06 kB

The Analytics Module delivers insight into the performance of the mobile deployment and promotes hands‐off management. It provides detailed statistics on usage; intelligence on the networks and applications used; and automated notifications that save time and facilitate fine‐tuning and capacity planning.

NetMotion_Mobility_90_Analytics_Datasheet.pdf 326.99 kB

The Mobile NAC (Network Access Control) module ensures that devices have required security measures in place before allowing connectivity and granting access to applications and data. Mobile NAC also works with the Policy Management module to remediate devices without impacting workers.

NetMotion_Mobility_90_NAC_Datasheet.pdf 196.01 kB

Mobility XE is a software-only Mobile Virtual Private Network (Mobile VPN) that provides secure, continuous remote access to network resources and applications from mobile devices over any wired or wireless IP-based network. Industry-leading Mobility XE enables organizations to maximize the productivity and management of their worldwide mobile workforces, deliver flexible remote access, and safeguard the security of their data and networks and using Mobile Network Access Control (NAC).

NetMotion_Mobility_90_Datasheet.pdf 234.19 kB

Office Communicator is the foundation for Unified
Communications (UC) and enables employees to communicate
instantly and effectively with each other through their computer,
and avoids the inconvenience, time and cost incurred in travelling
to and from meetings or tracking down colleagues.

OCS_Product_Sheet_Web.pdf 731.60 kB

Providing lone or remote workers with a mechanism to raise an alarm, whether in a planned and controlled manner or in “panic alarm” mode, can be a key requirement for complying with Health and Safety and Duty of Care legislation.
With both a “click to trigger” instant alarm facility and a deferred alarm options, Personnel Alarm from Interchange means not only is an attacker aware than an alarm has been activated with visual and audible alerts (if required) but, perhaps more importantly, so are colleagues or a remote support monitoring unit that can offer or organise assistance.

IG_1032_0210 Personnel Alarm.pdf 466.29 kB

SCOPIA Desktop Video Conferencing
SCOPIA Desktop is designed to meet the demands of high performance video conferencing with a standard PC and Internet connection. It includes the latest in video technology providing High Definition H.264 for viewing both meeting participants and data collaboration. Its audio system provides echo cancellation, background noise suppression, and is highly resilient to network errors common on the Internet. SCOPIA Desktop is a simple web browser plug-in that is centrally managed and deployed without complex licensing fees or installation issues. Simply click on a link and in moments you are ready to go. Include tele-workers in meetings, participate in video conferences from the road, collaborate with partners and suppliers and seamlessly connect through firewalls.
SCOPIA Desktop pro is the enhancement of SCOPIA desktop video that provides the user with the capability to have the video client in standard SIP point to point and hence free the MCU ports for heavier processing of Multiparty conferences .dialing to a user is easy, simply type your colleague name on the video client body list presence and you are done.

ScopiaDesktop7_Datasheet.pdf 1.40 MB

Find out how Outsourcery can help you by hosting your collaboration and storage solution

SharePoint Product Sheet.pdf 838.41 kB

We know how disastrous losing files or emails can be. That’s
why we can offer a secure, reliable, online data backup
solution to help you safeguard all the business information
on your desktop PC or laptop – it’s called StoreSafe.

StoreSafe Product Sheet.pdf 813.89 kB

Our Proof of Concept gives you all the
advantages of enterprise-class technology at
an affordable starting price of just £5,000.
There’s absolutely no hassle and no risk
either. If you don’t want to go to full
deployment, just return the appliance and
we’ll refund the cost.

Proof of Concept - UC Appliance.pdf 160.65 kB

What is UC and how can it work for your business?

UC_Product_Sheet_Web.pdf 906.09 kB

InTechnology's hosted Unified Communications solution is a UK first, consisting of Hosted Microsoft® Office Communications Server, Hosted Microsoft® Exchange and our Hosted Broadsoft Broadworks IP Telephony platform. By combining these services we have created the UK's only Hosted Unified Communications Service with enterprise IP Telephony.

As an integrated solution Unified Communications can greatly reduce the time, cost and frustration associated with unnecessary delays in decision making. Bringing together all the tools of communication we use and allowing users to make decisions on how to communicate with each other, based on the presence status of their contacts.

For more information: Unified Communications

Unified Desktop provides the opportunity for UK organisations to take advantage of the latest Unified Communications technologies without the need for expensive upfront capital investment by presenting a hosted managed service model which can be purchased on a monthly basis.
Unified Desktop includes the latest voice and collaborative technologies from a world class portfolio of solutions which have previosulky only been availble as on premise solutions.

The portfolio includes Microsoft Office Communications Server 2007 R2, Microsoft Exchange 2007 and VoiP telephony Voice.

This extensive range of services is avaialble to both end users and channel partners.

Please download the accompanying Unified Desktop brochure for further information.

FINAL_UnifiedDesktop.pdf 2.57 MB

The All-in-One Video Conference Desktop System comprised from a 24” Samsung widescreen LCD, high definition (HD) camera, high fidelity speakers, dual echo cancelling microphones along with RADVISION’s video conferencing engine provide an elegant All-In-One HD desktop video conferencing system. Seamlessly integrated with RADVISION’s SCOPIA family of products including the new SCOPIA Elite MCU for guaranteed interoperability delivering a comprehensive HD desktop conferencing solution.
Easily Switches to a PC Display 1920 x 1080 resolution, 5ms response time, high contrast ratio and brightness provides excellent PC monitor performance. Easily switch between HD video conferencing and working at your PC.
The VC240 delivers full HD video internally, freeing up your PC’s processor for other applications such as data sharing or regular office applications. The VC240 also functions as a desktop videophone without booting up your PC.
Enjoy superior quality desktop video conferencing with H.264, H.264SVC, full 720p, 30 fps performance supporting up to 2Mbps bandwidth.

datasheet.pdf 1.04 MB

What is Huddle? Who is using it? Huddle features and benefits.

WhatIsHuddle.pdf 1.38 MB