In today's challenging economy, telecom and IT budgets are under pressure. So, telecom and IT decision-makers need to carefully consider how to build compelling business cases to justify any investment in new technology. This session will discuss the challenges and, more importantly, the opportunities to help you build business cases that those holding the purse strings can not afford to ignore.

Enterprises more than ever need their workers to collaborate outside traditional offices, from fellow employees spread out across multiple offices, to field personnel in their cars, to business partners halfway around the globe. Add to this complex mobile and telework environment the high expectations of the new generation of workers for enterprises to support the way THEY want to live and work. Enabling e-mail on smartphones is just the start; users expect chat, VoIP, video, web meetings, and access to rich content to happen when and where they need it, in real time, regardless of whether it's laptop, smartphone, or custom tool, and whether they're in an office, at home, in a car, or anywhere else. Unified Communications (UC) is an increasingly critical component to making this world of Smarter Work a reality.
Malcolm Stewart will discuss examples of how enterprises today enable mobile and remote work, and the key requirements for planning real-time collaborative remote and mobile work environments. He will also touch upon how technology trends will make all of us work smarter, including communications enabled business processes and fixed-mobile convergence.

This session will take a look at how integrating a range of technologies – including unified communications, service oriented architecture, virtualization and cloud computing – can transform the productivity and profitability of large enterprises.

Social media is here to stay. But how exactly can it help transform the customer service industry?
This session will look at:
-How social media is being used to help with customer service strategy
-The impact of social media on the customer service industry
-How social media can be used to manage customer expectations

UC brings together some great technology, but is your organisation ready to adapt and adopt changes in culture and working practices that UC can enable and encourage. Are your human resources and facilities team on your project board? How does UC impact the IT team? Come and learn some first steps to how UC can impact across your organisation

So far the combined marketing efforts of vendors have made Unified Communications look slick on paper and even indicative of a paradigm shift in enterprise communications. However on the buyer side some confusion remains about what exactly is on offer beyond IP telephony...and there is a strong feeling that suppliers are unable to demonstrate the benefits unified communications will bring to their businesses.

This debate is the chance for businesses to get clarity from the vendor community of how Unified Communications can translate into the real benefits that most customers are actually looking for…and an opportunity for evangelists within the vendor community to respond to the challenge from businesses that Unified Communications is simply a marketing term designed to repackage old promises.

This session will look at the options and choices available to an SME looking for a VoIP Solution, giving you an independent view from Gigaset on the market to date and the future of VoIP for SME’s. Inspiring Conversation.

Braxtel Communications have been delivering simple and sophisticated contact centre software through the channel since 1997. The Braxtel philosophy is clear,provide complete support to resellers from Pre sales visits and demonstrations right through to project management and customer support. This will allow partners to grow into new markets and new technologies without the burden of investing time and money up front. Braxtel have thousands of world wide corporate and SMB customers already...

View Braxtel Communications's full profile

Huddle.net is the online collaboration platform that helps enterprises work better together. It offers a network of secure online workspaces where you can share files, collaborate on ideas, manage projects and organize virtual meetings. Huddle is available online, on mobile, on desktop.

View Huddle.net's full profile

Interchange is a BlackBerry Alliance Elite member with over 30yrs experience of developing and implementing custom mobile applications and enterprise systems integration on multiple device platforms including Blackberry, Windows Mobile and Android for both Enterprise/SME Business and consumer markets, as well as a broad range of packaged mobile applications.

View Interchange Group's full profile

Outsourcery is the UK’s leading provider of mobile-centric unified communications (UC) and hosted IT solutions to small and medium-sized enterprises. It has its own state-of-the-art data centres and hosting infrastructure to provide managed services and Software-as-a-Service (SaaS) IT and UC solutions. Outsourcery offers integrated unified communications solutions which work by integrating email, voicemail, instant messaging, mobile communications, business telephones, document and desktop...

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STL Technologies Ltd Our consultative approach enables us to identify and then deliver UC solutions to meet your business needs. A well designed UC solution will deliver quantifiable savings, whether through lower costs or demonstrable efficiency improvements. Our UC solutions are aligned to your IT infrastructure, to delvier the best possible result. We have selected Vidyo as a key UC partner, after they successfully completed our rigorous six stage new product evaluation process b...

View STL Technologies Ltd's full profile

TigerSpike is a personal media company with a specialisation in mobile. With offices across three continents, our global telco and media experience combined with R&D from our Innovation Lab keeps us and our clients ahead in New Media. We’re leveraging this experience to bring innovative expertise to the B2B marketplace

View TigerSpike's full profile

CTI Group, a leading provider of ebilling, bill analysis, VoIP call recording and call management applications, today announces that it has achieved new industry heights using its SmartRecord IP on the IBM BladeCenter. Combined for the first time in recent testing the IBM hardware and SmartRecord IP delivered a superior standard of call recording, whilst at a lower cost of ownership for telecom customers.

Recent performance testing at IBM’s Montpellier, France facility, SmartRecord IP was tested on a set of IBM blades with a BroadSoft BroadWorks softswitch. With its unique recording methodology and utilising the BroadWorks Lawful Intercept interface, the recorder was benchmarked with 316,000 calls, representing 380,000 minutes of recorded calls with an average CPU utilisation of 15 percent and a peak utilisation of 25 percent. The performance benchmarks demonstrated a 50 percent performance advantage over previous benchmark results.

Montpellier.jpg 259.29 kB

Beckman Coulter, a large multi-national medical instrumentation systems provider, improved the security and productivity of its field service engineers with Mobility XE Mobile VPN software. Now their engineers can access critical customer information securely and remotely from hospital labs, biotech facilities, university research centers or wherever their work takes them. Mobility XE also enabled field service and corporate applications to work seamlessly in wireless environments and in areas with intermittent coverage—eliminating repeated re-logins and data re-entry when users lost connectivity. Mobility XE also secured all transmissions to and from workers’ Pocket PCs and protects Beckman Coulter’s corporate networks from unauthorized access via encryption and device quarantine features.

Beckman Coulter Case Study 2007.pdf 138.72 kB

“The use of a mobile VPN has been integral to the delivery of agile working for our Mobile Workforce. The seamless ability to roam between various connections with little user interaction is proving invaluable; both in terms of keeping support to a minimum and the actual time users spend establishing a remote secure connection."

Richard Murphy
Network Services Manager
Birmingham City Council

OVERVIEW

The Challenge
To enable agile working for Birmingham City Council’s employees by supporting the Council’s agile working target and increasing the effectiveness of Council staff.

The Solution
Through the implementation of the NetMotion Mobility XE™ Secure Mobile VPN (Virtual Private Network), Birmingham City Council is delivering a secure, seamless, easy to use and cost effective mobile solution to the workforce.

The Results
Rapid adoption of the mobile solution by the Council’s employees who quickly identified work productivity benefits available combined with significant cost reductions for the Council.

The Benefits
NetMotion Mobility XE VPN has given Birmingham City Council a long-term solution that will help the Council reach their agile working targets; help improve the efficiency and effectiveness of their workers whilst also reducing their costs.

Find out how the Bright Ideas Trust, a social enterprise which provides funding, advice & support for disadvantaged young people in London, benefitted from implementing business class communication, collaboration and relationship management solutions.

BIT Case Study.pdf 284.42 kB

Collaborative working to suit the needs of a highly important, remote workforce was the key driver behind Frontier Economics' decision to task leading systems integrator Eurodata Systems with an important three-stage Unified Communications project.

Based in London and with offices around the world, Frontier has developed a reputation as a leading economic consultancy, operating across a diverse range of industries from energy and finance to healthcare, media and retail.

The company has long championed the use of technology as a productivity enhancer, and to that end, a decision was taken to implement a series of Microsoft-based Unified Communications (UC) and collaboration technologies
that could deliver on the objective of providing users with a real boost to their productivity, to improve efficiency and provide the business with a competitive edge enabled by their UC strategy.

Frontier Economics.pdf 208.72 kB

Cable provider dramatically improves performance of field service

Gartner Case Study on TOA Cable customer Oct09.pdf 464.70 kB

The Challenge - Handling over 6 million customer calls a year, Getronics wanted to increase the resilience of its UK service desks and add value to its IT workspace management.
The Solution - Opal’s call routing platform, Contact Manager, allows Getronics to handle any situation from normal operations through to full disaster recovery.
The Benefits - Getronics can now deal with any unforeseen situation and still place its customers’ calls with service agents. Strengthening its service desk operation has allowed the company’s proposition to remain well ahead of the competition.

Getronics Case Study.pdf 237.98 kB

Spanish telecommunications provider deploys ETAdirect to achieve increased productivity and a dramatically enhanced customer experience.

Casestudy_ONO_052009.pdf 51.38 kB

Find out how Pall-Ex expects to save £52,000 annually through the use of a Unified Hosted IT solution for its email and mobile working.

Pall-Ex case study.pdf 380.09 kB

Find out how SCi, the UK's leading business to business sales agency, benefitted from choosing Outsourcery to host their Customer Management solution.

Sci case study.pdf 255.00 kB

Unilever, a world leader in consumer goods, has selected NetMotion Mobility XE and Mobility XE Policy Management to deliver and secure line-of-business applications to field sales representatives around the world.

Find out how Whizz Education, the UK's leading provider of online maths tuition for 5 to 13 year olds, benefitted for implementing a Hosted Customer Relationship Management (CRM) solution from Outsourcery.

Whizz Education Case Study.pdf 285.16 kB

Unified Communications solution saves thousands on teaching cover, drives up exam results, and increases staff productivity

WoottenBassett.pdf 218.89 kB

There has been much hype surrounding the latest product offering from Apple – the iPad. On Wednesday 27th January 2010, Apple CEO Steve Jobs announced that the product would begin shipping in March 2010 to customers in the United States with international rollout, whilst unconfirmed by Apple, expected to follow soon after. Apple claims that the iPad falls under a totally new genre of device, and is positioning the product somewhere between the laptop computer and the mobile smart phone.

The iPad is being priced according to this market positioning, with US prices ranging from $499 to $829. International pricing is yet to be announced which will clearly affect the uptake of the device. If the market does not respond as favourable to Apple’s initial proposition, there is currently speculation that the pricing may be dropped to increase the uptake.

Think about how the iPad will feel in your hand. Is it really just a ‘large iPhone’ or is it an opportunity to create a brand new interface with your content? Web has traditionally been a 3 to 4 vertical column set up, mobile a 1 vertical column set up, but the iPad has a dynamic, flexible grid like structure that opens up great new interface opportunities. Of course content creators can treat it like a large iPhone, but those content owners who create a unique interface that captivates consumers will win. As content moves to become ubiquitous it is the user interface that will define choice of content provider. Make sure your interface is so great that consumers will pay for it and can’t wait to virally share it with their friends.

TigerSpike_iPad_WhitePaper_February2010.pdf 209.75 kB

Outside the perimeter of the business location additional controls need to be added to a mobile IT deployment to ensure the security and integrity of data on the device and netwpork access. Balancing the need for control with flexibility given to the user requires care and attention to both strategy and implementation.

Mobile users have many challenges facing them as they try to work outside of a managed and familiar working environment. Too many constraints and challenges can distract and divert users from the task at hand, meaning that productivity gains hoped for by the deployment of the technology will be lost.

This paper looks at how to get the best out of mobile productivity and how to avoid the six most common mobililty pitfalls during the planning and excecution of mobile implementations.

Quocirca - Mobile Pitfalls.pdf 438.08 kB

According to the US Healthcare Information and Management Systems Society (HIMSS) Analytics™ Database, approximately two-thirds of U.S. hospitals use wireless technology within their healthcare delivery organization. In order to understand the issues, challenges and concerns surrounding the deployment and utilization of wireless networks, HIMSS Analytics conducted two focus groups in March 2009 with senior IT executives who have implemented wireless networks. Institutions represented in the focus groups range from large (1,000+ bed) urban health systems to small (100 bed) rural organizations. All of the participants manage IT for diversified healthcare companies with hospitals, sub-acute, ambulatory and home health operations. The findings from those focus groups are outlined in this white paper.

Top_Five_Challenges_for_Wireless_Healthcare_Deployments.pdf 80.31 kB

Customer Appointment Management™ (CAM)

- Next Generation Strategies for Managing the Mobile Workforce and Enhancing the Customer Experience

Customer Appointment Management - TOA-WhitePaper_0061809.pdf 86.60 kB

A study by Forrester Consulting, commissioned by Research In Motion in 2009. The resulting white paper shows the results of thier study, looking into why businesses across Europe are looking at mobilising their CRM solutions.

Forrester - Mobile CRM paper (FINAL UK).pdf 107.22 kB

Guide to collaboration for the public sector

Huddle Guide to Collaboration for Government & Public Sector.pdf 162.53 kB

Guide to Web 2.0 for the public sector

Guide to Web 2.0 for Government.pdf 91.23 kB

Anatole offer to
-> gain visibility and control of telecom assets & expenses
-> achieve significant cost savings on voice, data and mobile expenses
-> optimise your telecom lifecycle and procue to pay process

Anatole_brochure.pdf 165.96 kB

Introducing the functionality of ETAdirect scheduling and mobile workforce management suite.

TOA ETAdirect DataSheet_031809.pdf 59.09 kB

Do you need to Record telephone calls? If you are governed by Financial services legislation than legally yes! But if you wish to drive staff improvement and customer accountability than Recording all transactions and using this information to improve your business strategy is a massive benefit.

The following compliance statements apply when handling financial transactions:

1] All calls must be recorded

2] Calls must be stored and archived for a minimum of 6 months or the length of the contract between you and your customer

3] Best practice must be adopted when Quality monitoring calls and endeavors demonstrated to improve staff performance

RECORD.pdf 301.71 kB

Find out how Outsourcery can help you by hosting your customer management solution

CRM Product Sheet.pdf 608.58 kB

Find out how Outsourcery can help you by hosting your email and contact management system

Exchange Product Sheet.pdf 121.19 kB

MultiUx is a software tool integrating and managing a Microsoft-based Unified Communications architecture. It is designed to help IT administrators and all other people involved in the organization of company communications to manage all critic and day-by-day issues, making faster and easier the control of all the UC farm components.

MultiUx ‘perfect fits’ the needs of companies with medium-large forests of users, Internet Service Provider managing hosted Microsoft services and also medium-small organization without specific administration skills.

MutiUx has been built using the last developing methods and the native Microsoft 2007 integration technologies making MultiUx a unique product on the market today:
. Exchange 2007
. Exchange 2010
. OCS R2

Designed to effortlessly scale from large SMEs to global businesses, Proteus Enterprise offers managers, who are focused on gaining the optimum efficiency and cost effectiveness from their telecoms systems, all the information they need. In addition the system delivers a comprehensive business tool to combat the increasing risk of fraud and internal abuse.

Proteus Enterprise achieves this by monitoring network efficiency and bandwidth utilisation, helping to manage employee productivity and detect and discourage employee misuse of telecoms systems.

Proteus Enterprise is capable of collecting call data in real-time or in a scheduled manner from multiple countries and costing calls using multiple carriers and currencies.

Interfaces with all traditional (PBX) and VoIP switches and has true IP connectivity

Utilises a sophisticated web browser dashboard-style interface with user-defined security levels, allowing access from any point on the company’s Intranet

Includes more than 60 standard report templates and a powerful filtering system

Enables auto-scheduling and e-mail delivery of reports

Real-time monitor for instant access to call information

Allocates and reports on costs and usage throughout the organisation

Measures call traffic for optimum provision of network capacity

Monitors calls against user defined criteria to identify abnormal use or abuse of telecom network facilities

Integrates with other Lightweight Directory Access Protocol (LDAP) compliant databases

Proteus Office 6.JPG 327.95 kB

Find out how Outsourcery can help you by hosting your collaboration and storage solution

SharePoint Product Sheet.pdf 838.41 kB

Our Proof of Concept gives you all the
advantages of enterprise-class technology at
an affordable starting price of just £5,000.
There’s absolutely no hassle and no risk
either. If you don’t want to go to full
deployment, just return the appliance and
we’ll refund the cost.

Proof of Concept - UC Appliance.pdf 160.65 kB

SmartRecord IP is a carrier-class, VoIP call recording solution. It eliminates the need for premise-based recording equipment, lowering total cost of ownership significantly. Its unique patent-pending voice recording technology overcomes the complexity of network integration experienced with packet-sniffing recorders. Its white-labeled and multi-tenant architecture make SmartRecord IP the ideal choice for hosted VoIP providers.

Businesses, call centers, enterprises and the public sector all face increasing requirements for call recording to meet regulatory, quality management and legal demands.

SmartRecord IP uses a unique approach to capture telephone conversations. The technology helps eliminate costly network changes or the deployment of multiple premised-based recorders by acting as a central recording device within the network.

SmartRecord IP VoIP Call Recording offers a variety of benefits to both the service provider and their customers including Low Total Cost of Ownership, High Recurring Revenue Product and Low Impact Installation.

CTI Group SmartRecord GO.jpg 4.03 MB

What is Huddle? Who is using it? Huddle features and benefits.

WhatIsHuddle.pdf 1.38 MB