There is a lot of talk about Asterisk (which is now 10 years old) – and not all of it is well informed!
Come along to this session to hear a few common myths exploded, not only about Asterisk itself – but we’ll look at Open Source generally and Linux too!
Find out why the messages coming from the traditional PBX vendors and even some of the IP PBX vendors have changed over time as their view of Asterisk has changed from interesting hobby-project to serious competitive technology.
See examples of Asterisk configurations and deployment options which lend themselves to business critical applications and leave the session enthusiastic about switching to Asterisk for the first time or stepping up to the next level in your Asterisk deployments!

There is a lot of talk about Asterisk (which is now 10 years old) – and not all of it is well informed!
Come along to this session to hear a few common myths exploded, not only about Asterisk itself – but we’ll look at Open Source generally and Linux too!
Find out why the messages coming from the traditional PBX vendors and even some of the IP PBX vendors have changed over time as their view of Asterisk has changed from interesting hobby-project to serious competitive technology.
See examples of Asterisk configurations and deployment options which lend themselves to business critical applications and leave the session enthusiastic about switching to Asterisk for the first time or stepping up to the next level in your Asterisk deployments!

Anyone that has used Asterisk will recognize that it was definitely born in the USA!
Come and learn exactly what to change (and where to change it) in order to make Asterisk feel right at home in the UK.
We’ll cover everything from call progress tones to physical telephony connections, from voicemail timezones to the language of the system prompts and system recordings, and even more.
Session leader David Duffett will systematically cover all aspects of localisation for Asterisk and will give you the chance to win one of two copies of his book ‘Asterisk – the Professionals Guide’, which includes a chapter on localisation.
All this in 30 minutes; Don’t miss it!

Anyone that has used Asterisk will recognize that it was definitely born in the USA!
Come and learn exactly what to change (and where to change it) in order to make Asterisk feel right at home in the UK.
We’ll cover everything from call progress tones to physical telephony connections, from voicemail timezones to the language of the system prompts and system recordings, and even more.
Session leader David Duffett will systematically cover all aspects of localisation for Asterisk and will give you the chance to win one of two copies of his book ‘Asterisk – the Professionals Guide’, which includes a chapter on localisation.
All this in 30 minutes; Don’t miss it!

A talk about the challenges and possible solutions of scaling big size Asterisk PBX systems. The standard Asterisk PBX has some 50 user. What if you want to create a system for 10,000 user? How can you cluster the server? How do you realize HA for them?

The Asterisk open source communications engine serves as the "glue" of the UC universe. Even before the term "unified communications" was in vogue, integrators used Asterisk to build low cost, high value solutions. Asterisk's open interfaces make it easy voice-enable business processes. Asterisk's radical price point makes it affordable. In this presentation Steve Sokol, Director of Asterisk Advocacy for Digium offers a primer on building custom UC solutions with Asterisk and other open source technologies.

Most days Skype has roughly 20Million users online.
Skype for Asterisk lets a business Communicate with them in the Unified way that they expect,
leveraging the rich contextual information that is part of the Skype experience
through the programability of an asterisk server.

In this talk I'll give practical examples of how you can use Skype for Asterisk to solve business problems and
produce crisp user experiences and low costs, without sacrificing your office deskphone.

Digium Asterisk’s UK & Europe Premier Solutions Partner, Foehn questions what role the PBX has to play in the modern world of communications – if any at all.
Matthew draws on Foehn’s insights gained from building bespoke communication solutions based on Asterisk across a wide variety of organisations, from large multi-site contact centres to award winning charities.
Leave the seminar with a fuller understanding of the world’s most popular open source telephony platform and the opportunity it could present for your organisation’s communications.

Video is fast become the hottest topic in the communications sector. However, the challenge remains to develop a model to monetize video, either through real increases in ARPU on the carrier side, or through breakthroughs in self-service delivery, create new up-sell and cross-sell opportunities, and boost agent productivity at the enterprise level.

This presentation will show where the proper application of video can actually increase customer satisfaction, reduce costs and/or increase sales for the enterprise when used as part of an Interactive Voice/Video Response system or when implemented as part of a video-enabled contact center.

Dialogic will be presenting the video capabilities of their latest release of the DiaStarTM Server. The DiaStar Server allows Asterisk developers to access a variety of enhanced features, including Dialogic Call Progress Analysis, Fax, Fax Over IP (FoIP), SS7, SIGTRAN and Video. DiaStar also brings a new level of reliability, redundancy and scalability to Asterisk projects.

This demo will focus on converting an unwieldy, poorly implemented Interactive Voice Response system and into an easy to use, Interactive Voice and Video Response (IVVR) system that overcomes the inherent limitations of the IVR system. This will all be done by just changing a few Dial Plan Commands to their DiaStar equivalents

In this session you will get a look at the next generation of this platform through a series of demos. Brett will demonstrate how one can extend the Office Communicator experience into your Windows Presentation Foundation and Silverlight applications using new controls. He will also highlight how the UC Managed API 3.0 provides access to the new Voice-over-IP features of Communication Server.

Asterisk is being used all over the world as the open source core of an incredible (and growing!) number of communication applications. Learn how an open standards compliant solution with a foundation of open source software becomes a more powerful and flexible Unified Communications solution than traditional, proprietary systems could ever hope to be. The cost savings associated with open source and VoIP, in combination with easy to use applications allows for successful deployments affordable for small and medium businesses.

The Symbian platform is the most flexible and customisable smartphone operating system, and the most suited to Unified Communications.
Symbian has built-in VOIP, instant messaging, email, text messaging, voice calling, video calling, and even TV-out. This session explores how Symbian brings these features together into a coherent whole, both for the platform and independent application developers, referencing the upcoming Symbian^3 release and thinking forward to Symbian^4, which includes a full redesign of Symbian's user interface.

This seminar is intended for all independent consultants and system integrators who wish to find out more about Vodafone-Central’s new consultant and systems integrator programme.

To join the programme register here:
http://www.vodafone-central.com/csip

8el is the managed communications provider of choice for mid-enterprise businesses within the UK, supplying VoIP telephony, ISP services and Wide and Local Area Network solutions to the market, with proven experience in delivering quality converged networks. The fully managed solutions 8el designs, delivers and maintains are highly tailored to match customer requirements and cover a full range of communications services CallPort is 8el's fully managed, network based VoIP telephony solut...

View 8el's full profile

Founded in 1986 in Berlin, AVM is a leading manufacturer of broadband routers in Europe, maker of the versatile FRITZ!Box router products for ADSL, VDSL, Cable, and Mobile 3G services integrating VoIP, Wifi 11n, VPN, and a Telephone PSTN/SIP Micro PBX switch with DECT, analog and ISDN support for maximum connectivity in the Soho and Residential work place. The Micro-PBX supports many fixed mobile convergence functions to help link all communications together. The Berlin-based communication...

View AVM Group's full profile

BNS Distribution Ltd are the UK's largest distributor for Grandstream Networks Inc. Our European HQ is situated in The Netherlands, with further offices in France, Belgium and the UK. Grandstream Networks is a leading designer and manufacturer of innovative, affordable, and high quality IP voice and video products

View BNS Distribution Ltd's full profile

Braxtel Communications have been delivering simple and sophisticated contact centre software through the channel since 1997. The Braxtel philosophy is clear,provide complete support to resellers from Pre sales visits and demonstrations right through to project management and customer support. This will allow partners to grow into new markets and new technologies without the burden of investing time and money up front. Braxtel have thousands of world wide corporate and SMB customers already...

View Braxtel Communications's full profile

About BT Conferencing BT Conferencing is the UK’s number one provider of advanced collaboration services to businesses across the world. We help our customers reduce costs and work more productively using our audio, video and web conferencing technology to collaborate more effectively. As a result, companies are able to share information and make decisions quicker. Their employees contribute more to their organisation, while maintaining a better work-life balance and working in an environm...

View BT Conferencing and Polycom's full profile

BT Global Services helps multi-site organisations to master the complexity of business communication. It serves corporate and government customers worldwide BT Global Services has more than 10,000 professional services people (around 40 per cent of all its employees) skilled in business and process transformation, change and project management, solutions design and innovation. BT Global Services provides a range of specialist network-centric propositions and practices spanning high p...

View BT Global Services's full profile

Calyx is the number one, independent, single source provider of end-to-end Information and Communications Technology (ICT) in UK and Ireland. Calyx is a Tier 1 accredited partner for all the major manufacturers and has over 20 years experience in providing UK enterprises with converged voice, data, security and carrier services consultancy together with the most flexible range of managed services available. Today, with a turnover of £100m and over 500 employees, we have the breadth of...

View Calyx UK Limited's full profile

Dialogic offers gateways that connect IP networks to PBXs and the PSTN in carrier and enterprise markets. Dialogic® products have been tested for interoperability, are easy to install and manage, and have been deployed in a many environments such as UC, FoIP Servers, IP-PBX PSTN access and SIP Trunking.

View Dialogic (UK) Ltd's full profile

Emertec distributes the award-winning Asterisk-based range telephony products from Xorcom; patent-pending ViBE software which allows you increase the density of VoIP calls and improve QoS on your network and a range of excellent value VoIP phones and routers, some unique to UK.

View Emertec Limited's full profile

As Europe’s Premier Solutions Partner for Digium Asterisk, Foehn is the leading provider of custom-built PBX and UC solutions based on Asterisk and also offers consultancy and system support for Asterisk-based systems. Foehn was awarded its partner status by Digium, because of the company’s demonstrated ability to design and deploy successful large-scale communication solutions based on Asterisk – the world’s most popular telephony toolkit. Foehn has notable Asterisk references in call ce...

View Foehn - The Asterisk Experts's full profile

G3 is an Avaya Platinum Partner specialising in designing, implementing and maintaining IP Telephony and Unified Communications solutions for businesses accross the globe. Our implementations enable companies to: • reduce operating costs • improve customer retention • increase productivity We're demonstrating all of the Avaya UC applications here at UC Expo.

View G3 Telecommunications PLC's full profile

Gradwell is a leading independent provider of Internet communications services to UK business people. From Internet telephony and broadband, to website hosting and email management, Gradwell designs flexible service packages, ideally suited to the small business customer. Founded in 1998 by Internet entrepreneur Peter Gradwell – ‘one of the changing faces of IT’ (Daily Telegraph, February 2007) – the company continues to be driven by a strong independent team of Internet experts. Gradwell’...

View Gradwell's full profile

Deliberately Innovative IP Communications for Business. Interactive Intelligence, Inc.® (Nasdaq: ININ) is a global provider of business communications software and services for the contact centre, enterprise IP telephony and business process automation. The company was founded in 1994 and today employs more than 600 professionals along with a growing Partner network to serve 3,000 customer organisations worldwide. Interactive Intelligence maintains its World Headquarters in Indianapolis, I...

View Interactive Intelligence's full profile

MESSAGEmanager Solutions is a Global leader in IP Fax and Voice messaging and communication solutions. MESSAGEmanager was positioned fourth internationally in the top 6 revenue-earning FoIP (Fax over IP) server suppliers. Our products have undergone interoperability testing by Cisco, Avaya, Alcatel and other telephony vendors to confirm our ability to deliver proven, flexible and reliable solutions in IP environments. MESSAGEmanager Solutions is represented in Europe by ICON. ICON ha...

View MESSAGEmanager Solutions/ICON's full profile

As a leading player in the development and delivery of unified next generation solutions, we’re proud to have invested over £200 million creating the UK’s largest and most connected Next Generation Network, making voice and data convergence a reality. We work with over 200,000 UK businesses, 350 wholesale partners and have more than 15 years experience. We are also delighted to have recently been awarded the coverted ‘Network Operator of the Year 2009’ and our recent acquisition of Tiscali fu...

View Opal 's full profile

Openaire Distribution combines OEM manufactured GSM and Voice Over IP hardware, as well as a VoIP and Mobile service delivery businesses. Specialising in Fixed Mobile Convergence for the SOHO and SME markets, the business has a core focus on the 1-20 user demographic. As a VoIP hosted service provider and MVNO in the DECT Guard band spectrum arena, Openaire delivers a carrier grade quality service. Openaire delivers Wire 3, a VoIP and FMC service through a GSM Private Mobile Network. Wire...

View Openaire Distribution's full profile

Outsourcery is the UK’s leading provider of mobile-centric unified communications (UC) and hosted IT solutions to small and medium-sized enterprises. It has its own state-of-the-art data centres and hosting infrastructure to provide managed services and Software-as-a-Service (SaaS) IT and UC solutions. Outsourcery offers integrated unified communications solutions which work by integrating email, voicemail, instant messaging, mobile communications, business telephones, document and desktop...

View Outsourcery's full profile

Sangoma is the premium provider of voice and data connectivity components for software-based communication applications. Sangoma's data cards, voice cards, gateways and connectivity software are used in leading PBX, IVR, contact center and data-communication applications worldwide – providing a comprehensive toolset for deploying cost-effective, powerful, and flexible software communication applications. Sangoma works with Open Source Telephony: Asterisk®, callweaver, FreeSWITCH, Yate. Emp...

View Sangoma's full profile

Scalable Communications (formerly known as Scalable Networks) is a leading independent provider of secure convergence solutions. We apply a consultative approach to improving business communications through the adoption of converged and collaborative solutions that embrace best-of-class IP infrastructure, IP security and IP telephony technologies and services. From flexible working to disaster recovery, contact centres to collaboration, wired and wireless unified infrastructures, to manage...

View Scalable Communications Plc's full profile

Spitfire are a leading business VoIP and SIP Trunk provider offering a complete end-to-end service, via its own networks. This covers all aspects of VoIP including SIP Trunks and Hosted Telephony. The result is a service that works and delivers business quality VoIP. Spitfire can provide a direct connection between the customer's premises and Spitfire's core network over the UK's widest range SDSL, ADSL or Ethernet circuits. Spitfire are also an interconnected CPS operator offering a full...

View Spitfire Network Services's full profile

As an established Internet telephony provider, Telappliant operates its own VoIP network and boasts an extensive portfolio of telephony solutions. With customers ranging from small business to blue chip companies, we have what it takes to deliver the most feature rich, highly advanced Internet telephony solutions available. As a founding Internet Telephony Services Providers Association (ITSPA) member and being fully ISO 9001 certified we are unique in being able to deliver integrated end...

View Telappliant Ltd's full profile

VanillaIP/Qudo is a hosted VoIP telephone system and application suite delivered over fixed data circuits, bypassing the customer need for on-site system ownership. This combines a compelling economic model, enterprise feature sets for businesses of any size without any of the support and management costs associated with owning technology assets. Qudo is our end user facing division. VanillaIP is a white label Reseller Program providing channel partners a market leading VoIP proposition...

View VanillaIP's full profile

voipGATE operates locally and worldwide as one of the unique and leading operators in Voice over IP. voipGATE is based in Luxembourg and is a member of the DCL Group that also comprises, amongst others, EuroDNS, eBrand Services and Datacenter Luxembourg. The team is made up of dynamic and creative professionals, who have gained great expertise in the sector. voipGATE has developed strong partnerships with PBX key brands (i.e.: Avaya, Cisco, Mitel, NEC-Philips, Siemens…) and various mobile...

View voipGATE S.A.'s full profile

VoIPon Solutions UK Ltd. distributes the world’s market-leading voice over IP equipment and services to businesses. Looking globally for inspiration, the company led the UK market into the Voice over IP space and is one of the most established companies in the region. By bringing best-of-breed equipment and standards of service to businesses both within the UK and abroad, and empowering its knowledgeable staff to build relationships with its customers, VoIPon helps businesses reduce the total...

View VoIPon Solutions - Premiere Distributor's full profile

Foehn Brings Average Call Time Down By 10 seconds

UQConsult.pdf 2.53 MB

PagePlay, a web development company focused on creating websites and web applications for schools, charities and small businesses, needed a telephony solution that was both inexpensive and offered a limited contract.

“Cost was one of the main drivers,” explains Chris Charlton, Business Director, “and we didn’t want to invest in major infrastructure – VoIP was the answer.”

Choosing a supplier was simple, “General reviews around VoIP meant that we’d heard of Gradwell. We looked at other suppliers but Gradwell were the best fit.”

Getting started was simple, “It’s plug and play – once it’s set up it’s really easy". Chris has also made good use of additional Gradwell features, “Voicemail-to-Email is great because we can invite callers to leave messages knowing we can pick them up wherever we are – it’s a feature I’ve not seen elsewhere.”

VoIP has also helped improve their product offering, “We’re now able to offer customers free ‘no call centre’ support for our PagePlay content management system.”

The positive impact of Gradwell VoIP on PagePlay’s business is palpable, “We’re finding operational benefits that we didn’t think we could as a small business – it’s so much more than a simple phone line, and at a fraction of the cost.”

Gradwell Case Study - PagePlay.pdf 63.15 kB

Case studies from clients who have implemented MESSAGEmanager for:
Desktop service
Document processing and compliance
Sales transactions
Secure and cost effective communications
Cost savings /Expense reduction and
IP FAX provisioning

UCEXPO02 Case Study Collection.pdf 402.58 kB

The Clarity 4020 GSB is an ideal solution for system integrators. The 4020 GSB
offers systems integrators a simple and efficient VoIP solution for small business
users. System integrators can benefit from the ease of deployment and auto
provisioning of associated handsets to the 4020 GSB.
The 4020 GSB reduces the requirement for fitting a PBX or IP-PBX, making
the installation efficient, speedy and cost effective.

4020_Product_Scenarios_Email.pdf 1.47 MB

Councils face constant pressure to better
serve their citizens within tight budget
constraints. In difficult times, when demands for
services are up but budgets are down, this can
be a tough-balancing act.

1092_5696-SeriesX_3_Ashford_WMCH_FINAL_LR.pdf 3.79 MB

South Northumberland Radio Group provides the region with broadcast-standard facilities and an FM radio service. With the team operating at different locations, the group needed an affordable telephony solution that would ensure each member of the team is contactable wherever they are.

Station Manager, Robert Pobjoy explains, “It’s imperative that we’re contactable wherever we are. Choosing VoIP meant we could connect remote sites together via one number. And because our phone system is connected up to our studio we can have live contributions wherever we are, at virtually no cost. There’s no limit to what we can do.”

“We’ve definitely saved on call costs but we’ve saved more in time. The system is so flexible – if I need to get a new line up and running, all I need is broadband and it’s working in next to no time.”

The group also makes use of Gradwell’s additional VoIP features such as hold music and voicemail to email, “The number of features that Gradwell provides means we can do so much, it offers the flexibility our business demands.”

“The service is excellent. Everything is fast and you get support when you need it, which is critical for us.”

Gradwell Case Study - SNRG.pdf 74.55 kB

As an imaging software provider, Medical Connections supplies components needed to enable the exchange of medical imaging. Starting as a home business, new staff were being taken on which meant a new office – and new telephony solution.

"It does what we need very well. It gives us control and the flexibility to be able to work at multiple sites, and also gives us the feel of a larger company." Dave Harvey, Managing Director

“We’d just increased in size to three people so I wanted multi-line connectivity in the office but also a line at home as I work in both locations. VoIP appeared to be the right solution.”
After selecting Gradwell VoIP, Dave discovered a number of immediate benefits, “Both VoIP phones arrived pre-configured and ready go, which was very useful.”

Now Dave knows the phones like the back of their hands, as Dave continues, “I added a new number the other day and it was literally functioning within five minutes of doing it!”

A Gradwell customer for more than two years, Dave regards his customer experience as positive, “When you call customer support you get through to a person who’s technically competent and knowledgeable – not somebody with a script.”

Gradwell Case Study - Medical Connections.pdf 102.25 kB

The Challenge - Micheldever Tyres is undergoing a period of rapid expansion acquiring, on average, more than one new retail fitting facility per month. To support its growing size, it wanted a modern communications system capable of carrying converged voice and data with a
sophisticated telephone system to ensure it never misses a sales call.
The Solution - Their telephone system needed to channel calls through local numbers to people across all 42 local sites, acting as a single telephone system. This was coupled with inter-site call overflow and high-level functionality, usually only available to larger telephone systems.
The Benefits - During initial stages, lost calls were reduced by 10% translating into improved sales figures.

Micheldever Case Study.pdf 273.64 kB

CIOs have to support business strategy, while at the same time, they’re under
pressure to cut costs and gain efficiencies. The reality is, IT departments spend too
much time on administration and not enough on innovation. In most organizations,
up to 70 percent of time and costs are spent “keeping the lights on.”

1092_5671-SeriesX_3_VirtualMCD_PO_FINAL_LR.pdf 2.27 MB

Alder Bridge Steiner-Waldorf School is an independent primary school for children three to 12 years. Combining fixed line telephony with old PBX systems, Bursar John Dawson knew there had to be a better way.

“Gradwell are aimed at the business market rather than the home market like many other VoIP providers, they also offered the range of services that we were looking for.”
“We used two fixed lines to make external calls and an ancient PBX system for internal calls – it wasn’t possible to integrate.”

John opted for VoIP, starting with a cautious approach, “We started out using Gradwell for outgoing calls but a BT line for incoming calls.” After a few months of building confidence, John took the plunge, “I was satisfied with the service so we went for the full hosted VoIP and ported our number from BT.”

“We’ve saved on call charges, line rental and have greater flexibility by answering the phone from home to provide emergency cover.”

John was happy with the support, “I tried to get my home VoIP talking to Gradwell. I was having a few problems but Gradwell went the extra mile so that it could all work how we wanted it to.”

Gradwell Case Study - ABSW School.pdf 75.72 kB

Foehn Implement Skype For Asterisk UC Solution for The Symbian Foundation

Symbian.pdf 409.76 kB

Until now, voice telephony and virtualization might have been on different planets,
so far apart were they. In the data center, voice technology was in a closet of its own,
and managed with a separate set of hardware, processes, staff, and technologies.
Now, this is changing. With the combined power of virtualization and unified
communications, mission-critical voice applications are joining enterprise business
applications in the mainstream data center.

1092_5704-Series+X+Virtu_finalLR.pdf 1.26 MB

Westcon Group required a way of ensuring reseller/partners were being routed quickly to the correct person within their customer support division. They wanted a to differentiate between technical and commercial calls and also between the many product groups that the callers would need to talk to.
They decided on the Braxtel Fluency IVR with powerful speech recognition . Callers simply speak the name of the suppoort group or person required and are immedialtely routed to that destination.

Customer Technical Support Center Case Study Final Version.pdf 322.62 kB

Xorcom has developed a revolutionary concept in telephony interfaces for Asterisk systems which we call Astribank XPP Technology. Using USB 2.0 ports to connect to any Asterisk server, Astribank eliminates the requirement for a PCI (E1/T1) card, and even for PCI slots. This is shows how the technology compares to channel banks, for information concerning Astribanks v. PCI cards and IP Gateways, refer to our website, http://www.emertec.co.uk

astribank-vs-channel-banks.pdf 321.97 kB

A great white paper that looks at the growing market of Open Source Telephony.

Download from Digium's site here.

https://www.digium.com/en/supportcenter/documentation/viewdocs/telephony

IP Fax (FoIP) is an opportunity for companies to significantly reduce their total fax bill, dramatically improve business processes and increase security and control over sensitive fax data.
This paper describes the specific cost and productivity benefits of implementing an IP Fax solution.

MM_White_Paper_The_Benefits_of_Migrating_Fax_to_IP_Networks.pdf 1.31 MB

As VoIP becomes more prevalent as a replacement for traditional PSTN connections, how to handle fax traffic becomes more and more of an issue. If you are thinking that you can just plug your fax machine into your IP telephony system, you will be disappointed. Fax imposes special demands on VoIP networks because the standards used for fax transmission are designed to exploit features of switched circuits that do not fit within the parameters of most VoIP equipment.

MM_White_Paper_Understanding_IP_Fax.pdf 940.93 kB

A tale of two technologies
Chief Information Officers (CIOs) and other IT managers straddle two worlds – not because
they want to, but because they have to.
First, there is the world of the data center. Its servers and other hardware components, and
the business applications that run on them, are the backbone of the organization. They turn
the reams of data that companies generate and collect into the information they need to
understand and operate the business.
Then, there is the world of telephony. Here, voice applications ensure that the people whose
performance determines how well the organization does, how effectively it competes, and
whether it succeeds or fails, communicate with one another in myriad ways to ensure that
information is understood and acted on. Even in today’s high-tech world, voice
communication is the beating heart of the business.

1092_5724-SeriesX_3_Virtualization_Whitepaper_FINAL_LR.pdf 4.23 MB

Many organizations are reluctant to replace their existing PBX because switching to an IP-PBX can be an expensive endeavor. The gradual approach described below provides an excellent conversion strategy with a controlled budget.

painless-transition-from-pbx-to-ipbx.pdf 1.15 MB

Automatic Call Distribution delivers a powerful solution for all Customer Contact Management with two guiding principles, enhanced Productivity and complete business accountability.

1] Enhanced Productivity- To ensure more customers are professionally dealt with by the best qualified people within the organization, maximizing staff talk times during an average day and automating much of the business process allowing personnel to focus on more productive tasks

2] Complete accountability- No other software within a company department provides such complete Management information in both a Live and Historical manor to allow companies to make informed decisions on the Service levels they are aiming to deliver and the staff head count required in achieving this goal.

Once deployed most organizations tend to utilize the ACD/Contact Center to build a cohesive strategy for growth, maintaining customer loyalty and increasing revenues

ACD.pdf 380.50 kB

Dialers are designed to deliver huge increases in productivity and accuracy when targeting customers or prospects. They are designed to Utilize data held or secured by an organization and then automate much of the process that proves to be time consuming or non productive.

Now fully governed by compliance and legislation to ensure Abandoned calls and silent calls are kept within stated guidelines, dialers can increase staff/customer talk times from an average of 21 minutes in the hour to 46/47 minutes, which result in massive productivity gains and increased profitability.

DIALER.pdf 337.98 kB

Utilizing both Speech recognition and touch-tone telephony to interact with a business process or customer database. IVR technology does not require you to dedicated human resource to deliver customer service that can be replicated and is the perfect supplement for your own customer interfacing staff.

For example, banks and credit card companies use IVR systems so their customers can receive up-to date account information, Pay bills or alter account details instantly and easily without having to speak directly to a member of the Banks staff.

IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by talking directly to the IVR or pushing the numbers on a touch-tone telephone. A common example of this is Television companies providing voting lines for Shows such as Pop Idol or Big Brother.

IVR is often used in conjunction with contact centers as it can use customer information held in a database to decide on where a customer should be routed. For instance, a customer calling a sales order line who has arrears on their account could be automatically routed to the collections department.

IVR implementations can enable organizations to do more with less staff providing a rapid return on investment.

IVR.pdf 300.06 kB

Do you need to Record telephone calls? If you are governed by Financial services legislation than legally yes! But if you wish to drive staff improvement and customer accountability than Recording all transactions and using this information to improve your business strategy is a massive benefit.

The following compliance statements apply when handling financial transactions:

1] All calls must be recorded

2] Calls must be stored and archived for a minimum of 6 months or the length of the contract between you and your customer

3] Best practice must be adopted when Quality monitoring calls and endeavors demonstrated to improve staff performance

RECORD.pdf 301.71 kB

Foehn offers robust and reliable VOIP systems based on Asterisk and can boast many successful deployments that we continue to support today.

With user friendly, simple interfaces it is a suitable choice for small and large sized enterprises alike and is often the preferred option for multi-site organisations and call centres where a higher degree of customisation and flexibility is ideally required.

Why Go For A Foehn Asterisk-Based VOIP System?
1. It is based on the powerful, open source platform Asterisk.
2. It will scale easily to suit your business needs.
3. It has the flexibility to do what you want it do.
4. You get a system that is great value for money.
5. You have the freedom of choice on hardware and architecture.
6. It's feature-rich and benefits from constant innovation.
7. Simple and Intuitive User Interfaces.

AsteriskSystemsFromFoehn.pdf 187.97 kB

Hosted IP PBX and IP PBX Overlay give your business advanced
telephony capabilities, without the expense of purchasing a
new phone system or upgrading your existing in house PBX.

Hosted_IP_PBX_Web.pdf 914.60 kB

Our managed telephony service, Unity IP Voice, is a hosted voice service designed specifically for businesses. Unlike the traditional approach of installing a physical PBX system at each office, all telephony switching equipment is hosted at our secure, highly available data centre facilities. The voice service is then delivered over our LANnet IP network direct to your offices, with IP phones connected to your office LAN. This network-based design is particularly suited for dynamic and growing organisations as it can be quickly changed to fit your requirements, and staff at home or remote offices get exactly the same functionality as their head office colleagues.

For companies looking to move to IP Telephony (VoIP), particularly multi-sited organisations, hosted IP Telephony (VoIP) can offer significant cost-saving, as well as increased operational efficiency, resilience and business continuity.

For more information: IP Telephony

51% of organisations believe that unified communications capabilities will be standard in 2012.

Gradwell's Hosted Unified Comms service changes the way you communicate within your business by focusing on the individual user, and not their number.

It provides a consistent single view of the status of colleagues across mobile, desktop phone and computer based softphone, so that you get your calls on the device you are currently using, and if you make a call on your mobile, then colleagues using a desk based handset will know you are engaged.

Hosted Unified Comms offers customers a complete mobile phone system so that all the traditional functionality associated with the office PBX is now available on your mobile

http://www.gradwell.com/phoneservices/multiuser/hosteduc

Gradwell Hosted Unified Comms.pdf 59.19 kB

Amongst Gradwell’s full range of internet infrastructure products for small businesses, the award-winning hosted VoIP offers significant savings and flexibility. Packages start from just £4 a month, saving £7 a month against standard BT line rental, as well as providing flexible contracts, sensible, low cost call pricing and a control panel that allows users to customise their set-up.

Features, such as time of day routing, enable businesses to send their calls to an out-of-hours service, hunt group or on-call employee, making sure calls are answered by a real person and not impersonal voicemail.

http://www.gradwell.com/phoneservices/multiuser

Gradwell Phone Services.pdf 61.54 kB

MESSAGEmanager has undergone interoperability testing by Avaya and other telephony vendors to confirm our ability to deliver proven, flexible and reliable solutions in IP environments.

MM_T.38_IP_Fax_Solutions_for_Avaya.pdf 469.06 kB

MESSAGEmanager/ICON

MM_T.38_IP_Fax_Solutions_for_Cisco.pdf 439.95 kB

Market leading Internet and telecom servies at competitive rates, backed up by outstanding support.

4803 - Spitfire Services.pdf 355.46 kB

It's more than just a phone system, it’s a better way to communicate.

Download the product brochure to find out more.

Foehn is UK reseller and integrator of Switchvox.

switchvox4_5.pdf 3.15 MB

With voipGATE, you benefit from cost efficiency, the highest quality of services and a range of
options giving you the control of your communications. With voipGATE your investment in your communication can be adapted to your business development.

Gain in flexibility and Mobility
With voipGATE’s softphone you can call anytime, anywhere, anyplace. We also provide you with complimentary features such as: address book,chats, SMS etc….

Phone Numbers – Control your own communications!
With voipGATE you can expand your presence in local markets by setting up your virtual office using our great range of phone numbers. Let your international customers and suppliers reach you easily without paying international call rates.

Always reachable and flexible
With its Webphone and Click 2 Call Services, voipGATE provides you with the perfect tools to enhance your communications and to always be in touch with your customers. It is also a
great way to streamline your processes and expand your business

voipGATE is actively seeking partners worldwide! It’s your chance to benefit from this outstanding business opportunity. With voipGATE Partners, we provide you the program that best suits your buisness.

A simple referral program makes your web site earn money - 24 hours a day, 7 days a week!
We supply all the operational services such as phone numbers, communication networks and
billing information for your clients. Join voipGATE's expanding Reseller programme today.

voipGATE offers A-Z termination services aimed at VoIP solution providers, ISP's, Call Centers or
high volume Customers... You benefit from our personalised customer service with cost
effective wholesale pricing. You take care of your business and voipGATE manages your
communications with quality, efficiency and stability.