This session will cover the plans for existing Nortel products and their upgrade and support roadmap. It will give you an insight into inclusions and considerations for your strategic communications technology plans both short and long term.

It seems that it is a commonly held belief that basic ADSL broadband connection is unsuitable for VoIP – unless you make it an uncontended link – and even then a typical ADSL uplink cannot support many calls. If research is to believed, the majority of SMBs are extremely enthusiastic about switching to VoIP, but believe that at present, the costs of ensuring quality and reliability make this only affordable for the larger enterprises.
If the basic IP protocol lacks the necessary QoS to guarantee voice services over a WAN, and the costs of overcoming these are prohibitive - are we going to wait until BT’s much over-hyped 21CN (now looking somewhat delayed) is rolled out nationally to take advantage of this pent up demand for converged services? There is another way, and it is affordable and here now!

If you look carefully, a very powerful trend is emerging. US Government sponsors Open Source technology, UK Government recommends wide spread Open Source adoption.
The European Union has developed a strategy encouraging Open Source technologies . The wind of change is not only apparent within the Public sector, but also private enterprise. If you Google Open Source adoption you will see the absolute confirmation of this latest technology revolution. Massive corporations globally are now switching and trusting Open Source applications to manage their customers, run their customers, run their networks and handle telephony and Contact Centre process.
It is therefore crucial to ensure the same due diligence is applied when selecting an open source application. of course it substantially lowers the price of the the chosen solution but now it also delivers all of the features of comparable products.
How can Open Source technology and in particular Telephony, Contact Centre and CRM applications benefit your business?

In this session you will get a look at the next generation of this platform through a series of demos. Brett will demonstrate how one can extend the Office Communicator experience into your Windows Presentation Foundation and Silverlight applications using new controls. He will also highlight how the UC Managed API 3.0 provides access to the new Voice-over-IP features of Communication Server.

SIP Trunking is a hot topic and as a lot of companies make moves to replace existing analog and digital lines they need to ensure that they gain all the benefits of SIP trunks and not lose existing functionality – This session called ‘SIP Trunking - Getting it right 1st time’ is designed to make companies who are looking to implement trunks think hard about what they need to do to prepare their network and what they should expect from their service providers.

Implementation Unified Communications in the enterprise environment brings with it a host of new security issues that cannot be dealt with using existing IT security measures. The new security and fraud prevention challenges associated with UC include threats of conversion from TDM to VoIP, convergence threats, application interaction, increase in external attack surface, hosted UC service vulnerabilities and UC security management. The complexity and the sheer number of the UC-specific security issues create a knowledge gap for IT and security managers. After a review of the main classes of vulnerabilities and highly probable UC-specific attacks, a case will be presented for deployment of a comprehensive UC security solution rather than motley of data-oriented security measures

If you think you don’t have a contact centre, think again. Every organisation does, whether it’s a few people answering customer calls or a fully fledged customer service department. Contact centres no longer need to be human warehouses in a single location. Today’s flexible working applications allow contact centre agents to be anywhere, to be available on demand to cope with peak times, and to enable your organisation to excel in the customer service you provide whilst effectively managing your contact centre resources. Find out more from a market leader in contact centre applications, Mitel.

8el is the managed communications provider of choice for mid-enterprise businesses within the UK, supplying VoIP telephony, ISP services and Wide and Local Area Network solutions to the market, with proven experience in delivering quality converged networks. The fully managed solutions 8el designs, delivers and maintains are highly tailored to match customer requirements and cover a full range of communications services CallPort is 8el's fully managed, network based VoIP telephony solut...

View 8el's full profile

Aculab will feature ApplianX, a range of single purpose, 'plug and play' appliances designed to facilitate and support the utilisation of technologies such as VoIP, video, mobile, TDM and fax. ApplianX helps enterprises to reduce operational costs, extend the life of existing, TDM-based equipment, and take advantage of Web and IP-based services, and SIP endpoints. Products include the ApplianX IP Gateway and the ApplianX DPNSS-to-Q.SIG Gateway. AT UC10, Aculab is announcing the ApplianX M...

View Aculab's full profile

Established in 1998, aql are Mobile Messaging Specialists and the UK's largest inbound messaging aggregator . As an MVNE aql also provides unbundled access to UK mobile services and wholesale IP Voice services to the UK's ADSL industry. Our primary focus is on supporting our Channel Partners, Value added Resellers, Systems Integrators, Corporates and ITSP's - we concentrate on maintaining quality so that we underpin those whose business depends on our service.

View aql's full profile

Founded in 1986 in Berlin, AVM is a leading manufacturer of broadband routers in Europe, maker of the versatile FRITZ!Box router products for ADSL, VDSL, Cable, and Mobile 3G services integrating VoIP, Wifi 11n, VPN, and a Telephone PSTN/SIP Micro PBX switch with DECT, analog and ISDN support for maximum connectivity in the Soho and Residential work place. The Micro-PBX supports many fixed mobile convergence functions to help link all communications together. The Berlin-based communication...

View AVM Group's full profile

BNS Distribution Ltd are the UK's largest distributor for Grandstream Networks Inc. Our European HQ is situated in The Netherlands, with further offices in France, Belgium and the UK. Grandstream Networks is a leading designer and manufacturer of innovative, affordable, and high quality IP voice and video products

View BNS Distribution Ltd's full profile

Braxtel Communications have been delivering simple and sophisticated contact centre software through the channel since 1997. The Braxtel philosophy is clear,provide complete support to resellers from Pre sales visits and demonstrations right through to project management and customer support. This will allow partners to grow into new markets and new technologies without the burden of investing time and money up front. Braxtel have thousands of world wide corporate and SMB customers already...

View Braxtel Communications's full profile

Britannic Technologies are a highly innovative, focused and capable ICT partner, helping our clients realise the many benefits that can be achieved through unified communications and the convergence of voice, data and video technologies. Our award winning integration, market leading technical capabilities and clear vision for the future enables us to deliver significant value complimented with a real passion for long term partnerships and service excellence established over our 25 years o...

View Britannic Technologies Ltd's full profile

In today's fast paced business environment, organisations have a strong need to communicate in real-time so they can quickly resolve issues and make decisions faster. Microsoft's unified communications portfolio enables people to communicate instantly across organisations. Organisations can run their own enterprise instant messaging network with integrated VoIP, connecting people, devices and organisations via IM/presence/voice/video/web conferencing in a well managed and secure environment....

View BT Engage IT Ltd's full profile

BT Global Services helps multi-site organisations to master the complexity of business communication. It serves corporate and government customers worldwide BT Global Services has more than 10,000 professional services people (around 40 per cent of all its employees) skilled in business and process transformation, change and project management, solutions design and innovation. BT Global Services provides a range of specialist network-centric propositions and practices spanning high p...

View BT Global Services's full profile

Calyx is the number one, independent, single source provider of end-to-end Information and Communications Technology (ICT) in UK and Ireland. Calyx is a Tier 1 accredited partner for all the major manufacturers and has over 20 years experience in providing UK enterprises with converged voice, data, security and carrier services consultancy together with the most flexible range of managed services available. Today, with a turnover of £100m and over 500 employees, we have the breadth of...

View Calyx UK Limited's full profile

Break Down Barriers to Communication E-mail. Chat. Text messages. Cell phones. PDAs. It seems like every day there’s a new form of communication, and each one can offer your organization an innovative way to do business. The downside? Complexity. Too many devices, too many platforms, and too many conflicts. What businesses need today is an integrated solution with a single interface, letting them capitalize on the power and flexibility of these communication tools without getting bogged...

View Dell Corporation's full profile

Dialogic offers gateways that connect IP networks to PBXs and the PSTN in carrier and enterprise markets. Dialogic® products have been tested for interoperability, are easy to install and manage, and have been deployed in a many environments such as UC, FoIP Servers, IP-PBX PSTN access and SIP Trunking.

View Dialogic (UK) Ltd's full profile

Digium Inc., the Asterisk® Company, created, owns and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Asterisk Business Edition and Switchvox IP PBX software to power a broad family of products for small, me...

View Digium, The Asterisk Company's full profile

Emertec distributes the award-winning Asterisk-based range telephony products from Xorcom; patent-pending ViBE software which allows you increase the density of VoIP calls and improve QoS on your network and a range of excellent value VoIP phones and routers, some unique to UK.

View Emertec Limited's full profile

As Europe’s Premier Solutions Partner for Digium Asterisk, Foehn is the leading provider of custom-built PBX and UC solutions based on Asterisk and also offers consultancy and system support for Asterisk-based systems. Foehn was awarded its partner status by Digium, because of the company’s demonstrated ability to design and deploy successful large-scale communication solutions based on Asterisk – the world’s most popular telephony toolkit. Foehn has notable Asterisk references in call ce...

View Foehn - The Asterisk Experts's full profile

G3 is an Avaya Platinum Partner specialising in designing, implementing and maintaining IP Telephony and Unified Communications solutions for businesses accross the globe. Our implementations enable companies to: • reduce operating costs • improve customer retention • increase productivity We're demonstrating all of the Avaya UC applications here at UC Expo.

View G3 Telecommunications PLC's full profile

Global Knowledge is Europe’s leading provider of IT and Business training. We are your One Source for unified communications training. Learn the skills to deploy and manage a unified communications strategy across your distributed organisation. Our expert training on Cisco, Microsoft, Nortel, IBM, and other unified communications technologies combines authorised curriculum with custom, hands-on exercises and a flexible, rich lab environment.

View Global Knowledge UK's full profile

Gradwell is a leading independent provider of Internet communications services to UK business people. From Internet telephony and broadband, to website hosting and email management, Gradwell designs flexible service packages, ideally suited to the small business customer. Founded in 1998 by Internet entrepreneur Peter Gradwell – ‘one of the changing faces of IT’ (Daily Telegraph, February 2007) – the company continues to be driven by a strong independent team of Internet experts. Gradwell’...

View Gradwell's full profile

InTechnology, the UK's largest hosted IP Telephony provider, has joined forces with POSTcti, the UK's number one Microsoft OCS specialist to deliver a fully managed hosted Unified Communications solution, improving productivity and reducing the cost of modern business communications.

View InTechnology's full profile

Deliberately Innovative IP Communications for Business. Interactive Intelligence, Inc.® (Nasdaq: ININ) is a global provider of business communications software and services for the contact centre, enterprise IP telephony and business process automation. The company was founded in 1994 and today employs more than 600 professionals along with a growing Partner network to serve 3,000 customer organisations worldwide. Interactive Intelligence maintains its World Headquarters in Indianapolis, I...

View Interactive Intelligence's full profile

Interoute is Europe’s largest Next Generation Network, connecting 98 cities in 28 countries with over 55,000km of lit fibre. For Enterprise customers Interoute’s service delivery platform supports integrated services and solutions, including MPLS VPN, Voice over IP, Managed Hosting, Ethernet, Internet and Security.

View Interoute Communications Ltd's full profile

GN Netcom, led by the Jabra brand, is one of the world’s leading providers of hands-free communications solutions, with 140 years of telecommunications experience. With over 1,000 employees and offices around the world GN Netcom develops, manufactures and markets a broad range of wireless and corded headsets for contact centre and office-based users and Bluetooth® headsets for mobile users. Jabra's award-winning headset range combines the best technology and design to give you innovative...

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MESSAGEmanager Solutions is a Global leader in IP Fax and Voice messaging and communication solutions. MESSAGEmanager was positioned fourth internationally in the top 6 revenue-earning FoIP (Fax over IP) server suppliers. Our products have undergone interoperability testing by Cisco, Avaya, Alcatel and other telephony vendors to confirm our ability to deliver proven, flexible and reliable solutions in IP environments. MESSAGEmanager Solutions is represented in Europe by ICON. ICON ha...

View MESSAGEmanager Solutions/ICON's full profile

Midland Communications, is a nationwide communications company with a proven track record helping business get the most from communications technology. Stand 503, just inside the entrance, is a must visit stand if you have a real need for communication technology that is truly unified voice, video and desktop. If you need a partner for your technology that delivers, MPLS, Leased Lines, Ethernet Circuits, VoIP, Hosted Telephony, Cloud Telephony, OCS, Ultra Thin Client, IP Videoconferenci...

View Midland Communications's full profile

Mitel provides software based Communication Solutions to businesses across the globe that address their challenges and opportunities, including improved employee productivity, enhanced business performance and reduced costs. When it comes to business communications, you don’t invest in technology. You invest in business improvement. For more than 30 years, thousands of businesses worldwide have invested in and relied on Mitel®’s market leading portfolio of communications solutions, to help th...

View Mitel Networks's full profile

NEC Unified Solutions (NEC) is a systems integrator specialising in the deployment of unified communication solutions which combine the best in voice, data, mobile, video and IT communications. NEC designs solutions that combine a range of leading technologies from both the NEC stable and other credible and recognized industry vendors. These solutions consist of infrastructure and application components, wrapped with value added services to deliver a range of IT and communication solutions...

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NetMotion Wireless develops software to enable businesses and agencies to maintain and optimize connections to applications as their mobile workers move in and out of wireless coverage areas and across various networks. NetMotion's award-winning mobile VPN, Mobility XE, enhances mobile worker productivity at more than 1,600 of the world's most respected organizations across multiple industries including utilities, healthcare, communications, public safety, local government, transportation, fi...

View NetMotion Wireless's full profile

Openaire Distribution combines OEM manufactured GSM and Voice Over IP hardware, as well as a VoIP and Mobile service delivery businesses. Specialising in Fixed Mobile Convergence for the SOHO and SME markets, the business has a core focus on the 1-20 user demographic. As a VoIP hosted service provider and MVNO in the DECT Guard band spectrum arena, Openaire delivers a carrier grade quality service. Openaire delivers Wire 3, a VoIP and FMC service through a GSM Private Mobile Network. Wire...

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Polycom is the global leader in telepresence, video, and voice solutions and a visionary in communications that empower people to connect and collaborate everywhere. To learn more about how you can travel less, communicate “face-to-face” wherever you are, and lower your carbon footprint, visit www.polycom.co.uk

View Polycom's full profile

As one of the UK's premier Unified Communications specialists they are accelerating the transformation of voice,video and data into highly reliable and secure people centric solutions that actually add real value to their client organisations. Driving the onward development of convergence into the third (or what is often known as the 'embedded') phase of convergence, the portfolio extends across both on premise and hosted Voice, Collaborative Applications (Microsoft OCS, Exchange and Acti...

View Post CTI's full profile

REVE Systems is leading provider of VoIP products and solutions. REVE holds leadership position in Mobile VoIP solutions, with its flagship product iTel Mobile Dialer Express being used across 1200+ switches, in more than 50 countries across the world. REVE’s product portfolio includes iTel Mobile CallThrough Dialer, iTel SwitchPlus, iTel MVNO Smart, iTel Codec Convertor & billing solutions for the VoIP industry. We work closely with VoIP service providers to bring innovative solutions to the...

View REVE Systems (S) Pte Ltd.'s full profile

Sangoma is the premium provider of voice and data connectivity components for software-based communication applications. Sangoma's data cards, voice cards, gateways and connectivity software are used in leading PBX, IVR, contact center and data-communication applications worldwide – providing a comprehensive toolset for deploying cost-effective, powerful, and flexible software communication applications. Sangoma works with Open Source Telephony: Asterisk®, callweaver, FreeSWITCH, Yate. Emp...

View Sangoma's full profile

Scalable Communications (formerly known as Scalable Networks) is a leading independent provider of secure convergence solutions. We apply a consultative approach to improving business communications through the adoption of converged and collaborative solutions that embrace best-of-class IP infrastructure, IP security and IP telephony technologies and services. From flexible working to disaster recovery, contact centres to collaboration, wired and wireless unified infrastructures, to manage...

View Scalable Communications Plc's full profile

Spitfire are a leading business VoIP and SIP Trunk provider offering a complete end-to-end service, via its own networks. This covers all aspects of VoIP including SIP Trunks and Hosted Telephony. The result is a service that works and delivers business quality VoIP. Spitfire can provide a direct connection between the customer's premises and Spitfire's core network over the UK's widest range SDSL, ADSL or Ethernet circuits. Spitfire are also an interconnected CPS operator offering a full...

View Spitfire Network Services's full profile

STL Technologies Ltd Our consultative approach enables us to identify and then deliver UC solutions to meet your business needs. A well designed UC solution will deliver quantifiable savings, whether through lower costs or demonstrable efficiency improvements. Our UC solutions are aligned to your IT infrastructure, to delvier the best possible result. We have selected Vidyo as a key UC partner, after they successfully completed our rigorous six stage new product evaluation process b...

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As an established Internet telephony provider, Telappliant operates its own VoIP network and boasts an extensive portfolio of telephony solutions. With customers ranging from small business to blue chip companies, we have what it takes to deliver the most feature rich, highly advanced Internet telephony solutions available. As a founding Internet Telephony Services Providers Association (ITSPA) member and being fully ISO 9001 certified we are unique in being able to deliver integrated end...

View Telappliant Ltd's full profile

VanillaIP/Qudo is a hosted VoIP telephone system and application suite delivered over fixed data circuits, bypassing the customer need for on-site system ownership. This combines a compelling economic model, enterprise feature sets for businesses of any size without any of the support and management costs associated with owning technology assets. Qudo is our end user facing division. VanillaIP is a white label Reseller Program providing channel partners a market leading VoIP proposition...

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Working in partnership with our customers to understand your business opportunities and challenges, Vodafone aim to transform the way you work allowing you to be more cost effective, more flexible and more responsive to your customers. We create innovative solutions, bringing together the best of breed mobile and fixed technologies and applications to unify communications, provide secure access to company data and streamline your business processes. Visit Vodafone at UC Expo 2010 on stand...

View Vodafone Unified Communications Group's full profile

voipGATE operates locally and worldwide as one of the unique and leading operators in Voice over IP. voipGATE is based in Luxembourg and is a member of the DCL Group that also comprises, amongst others, EuroDNS, eBrand Services and Datacenter Luxembourg. The team is made up of dynamic and creative professionals, who have gained great expertise in the sector. voipGATE has developed strong partnerships with PBX key brands (i.e.: Avaya, Cisco, Mitel, NEC-Philips, Siemens…) and various mobile...

View voipGATE S.A.'s full profile

VoIPon Solutions UK Ltd. distributes the world’s market-leading voice over IP equipment and services to businesses. Looking globally for inspiration, the company led the UK market into the Voice over IP space and is one of the most established companies in the region. By bringing best-of-breed equipment and standards of service to businesses both within the UK and abroad, and empowering its knowledgeable staff to build relationships with its customers, VoIPon helps businesses reduce the total...

View VoIPon Solutions - Premiere Distributor's full profile

A.M.A Group’s purchase of Interoute One, advanced voice functionality gave them the flexibility of routing of calls to mobile phones, using one unique number for each user enabling the consolidation of voice mail, fax, fixed line and mobile calls. This allowed AMA to reduce costs for call termination and for the number of necessary lines.

AMR case study.doc 500.00 kB

CTI Group, a leading provider of ebilling, bill analysis, VoIP call recording and call management applications, today announces that it has achieved new industry heights using its SmartRecord IP on the IBM BladeCenter. Combined for the first time in recent testing the IBM hardware and SmartRecord IP delivered a superior standard of call recording, whilst at a lower cost of ownership for telecom customers.

Recent performance testing at IBM’s Montpellier, France facility, SmartRecord IP was tested on a set of IBM blades with a BroadSoft BroadWorks softswitch. With its unique recording methodology and utilising the BroadWorks Lawful Intercept interface, the recorder was benchmarked with 316,000 calls, representing 380,000 minutes of recorded calls with an average CPU utilisation of 15 percent and a peak utilisation of 25 percent. The performance benchmarks demonstrated a 50 percent performance advantage over previous benchmark results.

Montpellier.jpg 259.29 kB

PagePlay, a web development company focused on creating websites and web applications for schools, charities and small businesses, needed a telephony solution that was both inexpensive and offered a limited contract.

“Cost was one of the main drivers,” explains Chris Charlton, Business Director, “and we didn’t want to invest in major infrastructure – VoIP was the answer.”

Choosing a supplier was simple, “General reviews around VoIP meant that we’d heard of Gradwell. We looked at other suppliers but Gradwell were the best fit.”

Getting started was simple, “It’s plug and play – once it’s set up it’s really easy". Chris has also made good use of additional Gradwell features, “Voicemail-to-Email is great because we can invite callers to leave messages knowing we can pick them up wherever we are – it’s a feature I’ve not seen elsewhere.”

VoIP has also helped improve their product offering, “We’re now able to offer customers free ‘no call centre’ support for our PagePlay content management system.”

The positive impact of Gradwell VoIP on PagePlay’s business is palpable, “We’re finding operational benefits that we didn’t think we could as a small business – it’s so much more than a simple phone line, and at a fraction of the cost.”

Gradwell Case Study - PagePlay.pdf 63.15 kB

Case studies from clients who have implemented MESSAGEmanager for:
Desktop service
Document processing and compliance
Sales transactions
Secure and cost effective communications
Cost savings /Expense reduction and
IP FAX provisioning

UCEXPO02 Case Study Collection.pdf 402.58 kB

The Clarity 4020 GSB is an ideal solution for system integrators. The 4020 GSB
offers systems integrators a simple and efficient VoIP solution for small business
users. System integrators can benefit from the ease of deployment and auto
provisioning of associated handsets to the 4020 GSB.
The 4020 GSB reduces the requirement for fitting a PBX or IP-PBX, making
the installation efficient, speedy and cost effective.

4020_Product_Scenarios_Email.pdf 1.47 MB

Dimensions chose a managed CallPort VoIP service provided by 8el, providing benefits that could be instantly received and prove to be very cost effective.

Minimal hardware was required, with the main cost consisting of providing employees with IP phones. A relatively low cost for a high gain, because it instantly provided a sophisticated set of call features.

Furthermore, all local and national calls to fixed lines are free as part of the package, so there are instant cost savings, plus it makes it a lot easier to predict call costs. The move to VoIP has provided savings of over 30%,which will rise to 40% on completion of the roll out.

Dimensions Case Study.pdf 114.45 kB

Councils face constant pressure to better
serve their citizens within tight budget
constraints. In difficult times, when demands for
services are up but budgets are down, this can
be a tough-balancing act.

1092_5696-SeriesX_3_Ashford_WMCH_FINAL_LR.pdf 3.79 MB

L & H Components imports magnetic components for transformers and motors. As a small company, working out of two locations using different landlines, they decided to improve customer service by unifying telecommunications.

Simon Bellamy, Director, explains, “With two of us working from home, customers had two different numbers for the same company – we knew there had to be a better way and VoIP was the logical solution.” Simon found Gradwell, “To be honest, there were very few providers offering a business service like Gradwell’s.”

Setting up the service was quick and easy, “Implementation was very quick. I signed up online and it was all set up within minutes.”

After three years using VoIP, Simon rates Gradwell’s approach to resolving issues as a huge plus, “I find Gradwell very open and honest – they put a status on their website within ½ hour of a problem occurring - a lot of providers would hide behind them.”

Since implementing Gradwell’s services, L & H Components has seen costs come down and responsiveness increase, improving customer service, “We portray a much more professional image because we now have one phone number. The distance between our sites is invisible to customers – exactly the perception needed.”

Gradwell Case Study - L and H.pdf 74.56 kB

South Northumberland Radio Group provides the region with broadcast-standard facilities and an FM radio service. With the team operating at different locations, the group needed an affordable telephony solution that would ensure each member of the team is contactable wherever they are.

Station Manager, Robert Pobjoy explains, “It’s imperative that we’re contactable wherever we are. Choosing VoIP meant we could connect remote sites together via one number. And because our phone system is connected up to our studio we can have live contributions wherever we are, at virtually no cost. There’s no limit to what we can do.”

“We’ve definitely saved on call costs but we’ve saved more in time. The system is so flexible – if I need to get a new line up and running, all I need is broadband and it’s working in next to no time.”

The group also makes use of Gradwell’s additional VoIP features such as hold music and voicemail to email, “The number of features that Gradwell provides means we can do so much, it offers the flexibility our business demands.”

“The service is excellent. Everything is fast and you get support when you need it, which is critical for us.”

Gradwell Case Study - SNRG.pdf 74.55 kB

As an imaging software provider, Medical Connections supplies components needed to enable the exchange of medical imaging. Starting as a home business, new staff were being taken on which meant a new office – and new telephony solution.

"It does what we need very well. It gives us control and the flexibility to be able to work at multiple sites, and also gives us the feel of a larger company." Dave Harvey, Managing Director

“We’d just increased in size to three people so I wanted multi-line connectivity in the office but also a line at home as I work in both locations. VoIP appeared to be the right solution.”
After selecting Gradwell VoIP, Dave discovered a number of immediate benefits, “Both VoIP phones arrived pre-configured and ready go, which was very useful.”

Now Dave knows the phones like the back of their hands, as Dave continues, “I added a new number the other day and it was literally functioning within five minutes of doing it!”

A Gradwell customer for more than two years, Dave regards his customer experience as positive, “When you call customer support you get through to a person who’s technically competent and knowledgeable – not somebody with a script.”

Gradwell Case Study - Medical Connections.pdf 102.25 kB

Spitfire's SIP communicator provides the perfect solution for Inspirium

Spitfire Case Study Inspirium.pdf 62.49 kB

Malvern Hills District Council is responsible for delivering a variety of services, from issuing planning permission and housing benefit payments, to council tax collection and environmental services for residents in Worcestershire.

Despite being a small district council, it still needs to deliver the same levels of service to residents as larger councils that benefit from economies of scale. It is crucial that staff work with optimal efficiency to meet the fierce challenges of delivering a vast number of services with a limited budget.

Malvern Hills Council was operating an aging telephony system that was not supporting the organization adequately. It needed a phone system that it could depend on which offered a reliable means for people to contact the council. Instead of simply replacing it with a traditional phone system, the council chose to move forward with an IP unified communications platform, integrating with OCS and with desktop virtualisation.

The council also wanted to implement a system that would support more collaborative working across the council, from those in the contact centre, to those on the road, to desk-based employees and home workers.

UC10 MHDC.pdf 552.07 kB

The Challenge - Micheldever Tyres is undergoing a period of rapid expansion acquiring, on average, more than one new retail fitting facility per month. To support its growing size, it wanted a modern communications system capable of carrying converged voice and data with a
sophisticated telephone system to ensure it never misses a sales call.
The Solution - Their telephone system needed to channel calls through local numbers to people across all 42 local sites, acting as a single telephone system. This was coupled with inter-site call overflow and high-level functionality, usually only available to larger telephone systems.
The Benefits - During initial stages, lost calls were reduced by 10% translating into improved sales figures.

Micheldever Case Study.pdf 273.64 kB

CIOs have to support business strategy, while at the same time, they’re under
pressure to cut costs and gain efficiencies. The reality is, IT departments spend too
much time on administration and not enough on innovation. In most organizations,
up to 70 percent of time and costs are spent “keeping the lights on.”

1092_5671-SeriesX_3_VirtualMCD_PO_FINAL_LR.pdf 2.27 MB

Alder Bridge Steiner-Waldorf School is an independent primary school for children three to 12 years. Combining fixed line telephony with old PBX systems, Bursar John Dawson knew there had to be a better way.

“Gradwell are aimed at the business market rather than the home market like many other VoIP providers, they also offered the range of services that we were looking for.”
“We used two fixed lines to make external calls and an ancient PBX system for internal calls – it wasn’t possible to integrate.”

John opted for VoIP, starting with a cautious approach, “We started out using Gradwell for outgoing calls but a BT line for incoming calls.” After a few months of building confidence, John took the plunge, “I was satisfied with the service so we went for the full hosted VoIP and ported our number from BT.”

“We’ve saved on call charges, line rental and have greater flexibility by answering the phone from home to provide emergency cover.”

John was happy with the support, “I tried to get my home VoIP talking to Gradwell. I was having a few problems but Gradwell went the extra mile so that it could all work how we wanted it to.”

Gradwell Case Study - ABSW School.pdf 75.72 kB

Foehn Implement Skype For Asterisk UC Solution for The Symbian Foundation

Symbian.pdf 409.76 kB

http://www.youtube.com/user/PolycomVideos#p/a/u/1/Y7Ji79Sdl7s

Until now, voice telephony and virtualization might have been on different planets,
so far apart were they. In the data center, voice technology was in a closet of its own,
and managed with a separate set of hardware, processes, staff, and technologies.
Now, this is changing. With the combined power of virtualization and unified
communications, mission-critical voice applications are joining enterprise business
applications in the mainstream data center.

1092_5704-Series+X+Virtu_finalLR.pdf 1.26 MB

Westcon Group required a way of ensuring reseller/partners were being routed quickly to the correct person within their customer support division. They wanted a to differentiate between technical and commercial calls and also between the many product groups that the callers would need to talk to.
They decided on the Braxtel Fluency IVR with powerful speech recognition . Callers simply speak the name of the suppoort group or person required and are immedialtely routed to that destination.

Customer Technical Support Center Case Study Final Version.pdf 322.62 kB

Xorcom has developed a revolutionary concept in telephony interfaces for Asterisk systems which we call Astribank XPP Technology. Using USB 2.0 ports to connect to any Asterisk server, Astribank eliminates the requirement for a PCI (E1/T1) card, and even for PCI slots. This is shows how the technology compares to channel banks, for information concerning Astribanks v. PCI cards and IP Gateways, refer to our website, http://www.emertec.co.uk

astribank-vs-channel-banks.pdf 321.97 kB

Traditional approaches for encrypting data in transit such as IPSec and SSL are intended for wired networks with high-speed, highly reliable connections. In a mobile wireless network environment where data transmission speeds are slower and connections less reliable, traditional VPN performance suffers, frequently causing application failure, data loss and reduced productivity.

This White Paper explains in detail why IPSec and SSL VPNs fail to meet the needs of highly mobile workers, and how a Mobile VPN, such as NetMotion Mobility XE succeeds where legacy technologies fail.

Comparing Mobile VPNs 2010.pdf 231.33 kB

A great white paper that looks at the growing market of Open Source Telephony.

Download from Digium's site here.

https://www.digium.com/en/supportcenter/documentation/viewdocs/telephony

IP Fax (FoIP) is an opportunity for companies to significantly reduce their total fax bill, dramatically improve business processes and increase security and control over sensitive fax data.
This paper describes the specific cost and productivity benefits of implementing an IP Fax solution.

MM_White_Paper_The_Benefits_of_Migrating_Fax_to_IP_Networks.pdf 1.31 MB

The two main tools we use for communicating - telephone and e-mail have traditionally existed in isolated silos, independent of each other. Over time some of these technologies have been integrated - voice and IP data network, voice messaging and e-mail , video and the IP data network etc. However until now nothing has integrated all these technologies into a single, easy to manage communications solution that can be used in a controlled business environment.

Unified Communications is a concept used to describe the coming together of devices and applications used to enrich how we communicate with each other, increase our productivity, enable more efficient team collaboration and to streamline business processes.

As an integrated solution Unified Communications can greatly increase the productivity of an organisation, allowing users to make decisions on how to communicate with each other, based on the detailed presence status of the person or people they want to contact.

Unified-Communications-Business-Case.pdf 117.15 kB

The attached white paper from POSTcti highlights a wide range of Unified Communications applications that are actively supporting Public Sector transformation today, Delivering real value against both local and central government initiatives, this white paper provids a blueprint which can be rolled out high and wide across the sector.

POSTcti_WhitePaper_PublicSector_UCv2.pdf 1.38 MB

As VoIP becomes more prevalent as a replacement for traditional PSTN connections, how to handle fax traffic becomes more and more of an issue. If you are thinking that you can just plug your fax machine into your IP telephony system, you will be disappointed. Fax imposes special demands on VoIP networks because the standards used for fax transmission are designed to exploit features of switched circuits that do not fit within the parameters of most VoIP equipment.

MM_White_Paper_Understanding_IP_Fax.pdf 940.93 kB

A tale of two technologies
Chief Information Officers (CIOs) and other IT managers straddle two worlds – not because
they want to, but because they have to.
First, there is the world of the data center. Its servers and other hardware components, and
the business applications that run on them, are the backbone of the organization. They turn
the reams of data that companies generate and collect into the information they need to
understand and operate the business.
Then, there is the world of telephony. Here, voice applications ensure that the people whose
performance determines how well the organization does, how effectively it competes, and
whether it succeeds or fails, communicate with one another in myriad ways to ensure that
information is understood and acted on. Even in today’s high-tech world, voice
communication is the beating heart of the business.

1092_5724-SeriesX_3_Virtualization_Whitepaper_FINAL_LR.pdf 4.23 MB

This document will describe the technical issues facing organisations who
wish to deploy voice over IP either on their own IP infrastructure or over WAN
links to remote telephony servers. It will also explain how Voipex and ViBE
technology can solve all of these problems, and provide the highest density of
calls over the smallest available bandwidth available today, and how it can do
this on shared voice and data links without compromising call quality.

ViBE Whitepaper 2009.pdf 2.21 MB

Many organizations are reluctant to replace their existing PBX because switching to an IP-PBX can be an expensive endeavor. The gradual approach described below provides an excellent conversion strategy with a controlled budget.

painless-transition-from-pbx-to-ipbx.pdf 1.15 MB

iTel Mobile Dialer Express is a soft phone or dialer to make calls through mobile phone. The application is designed keeping service providers’ and end users’ requirements in mind. Now operators can offer both- SMS and voice service over IP as complete suite of mobile VoIP with iTel Mobile Dialer Express. End users can make calls and send SMS using the dialer so it just as using the regular mobile phone. Its lightest size of 80KBs and outstanding performance even in low bandwidth scenarios is making it popular and adopted in the markets where low bandwidth and slow connection is a problem. It works efficiently even on non-3G networks.

iTel Mobile Dialer Express_UC.pdf 75.63 kB

The ApplianX DPNSS-to-Q.SIG Gateway has been created to allow enterprise customers to extend the life of their DPNSS-based PBX, whilst taking advantage of new IP PBX solutions. The gateway fully supports all supplementary services and has been designed to be extremely simple to use. With each gateway supporting up to 60 channels it is a cost effective way of achieving a DPNSS-to-VoIP migration strategy.

ApplianX_DPNSS-to-QSIG_Gateway_datasheet_issue1.pdf 218.11 kB

The ApplianX IP Gateway is the first gateway to provide support for Divert, Transfer, Message Waiting and Route Optimisation over SIP, Q.SIG and DPNSS. In addition, the ApplianX IP Gateway can now be procured at a highly competitive price – helping make the migration path to VoIP more cost-effective.

ApplianX_IP_Gateway_datasheet_issue3.pdf 119.56 kB

Gradwell was frustrated by other suppliers’ broadband service letting its VoIP customers down. After taking time to understand exactly what is needed to ensure that VoIP call quality remains excellent, Gradwell has launched their own DSL service, with first-rate speeds and optimum bandwidth, providing the perfect platform on which to use IP telephony.

Knowing how vital telephony and connectivity can be to a business, Gradwell also offer service level guarantees to make sure that their customers get the best possible service, leaving them free to concentrate on their business.

http://www.gradwell.com/broadband

Gradwell Broadband.pdf 49.72 kB

Dialers are designed to deliver huge increases in productivity and accuracy when targeting customers or prospects. They are designed to Utilize data held or secured by an organization and then automate much of the process that proves to be time consuming or non productive.

Now fully governed by compliance and legislation to ensure Abandoned calls and silent calls are kept within stated guidelines, dialers can increase staff/customer talk times from an average of 21 minutes in the hour to 46/47 minutes, which result in massive productivity gains and increased profitability.

DIALER.pdf 337.98 kB

Utilizing both Speech recognition and touch-tone telephony to interact with a business process or customer database. IVR technology does not require you to dedicated human resource to deliver customer service that can be replicated and is the perfect supplement for your own customer interfacing staff.

For example, banks and credit card companies use IVR systems so their customers can receive up-to date account information, Pay bills or alter account details instantly and easily without having to speak directly to a member of the Banks staff.

IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by talking directly to the IVR or pushing the numbers on a touch-tone telephone. A common example of this is Television companies providing voting lines for Shows such as Pop Idol or Big Brother.

IVR is often used in conjunction with contact centers as it can use customer information held in a database to decide on where a customer should be routed. For instance, a customer calling a sales order line who has arrears on their account could be automatically routed to the collections department.

IVR implementations can enable organizations to do more with less staff providing a rapid return on investment.

IVR.pdf 300.06 kB

Do you need to Record telephone calls? If you are governed by Financial services legislation than legally yes! But if you wish to drive staff improvement and customer accountability than Recording all transactions and using this information to improve your business strategy is a massive benefit.

The following compliance statements apply when handling financial transactions:

1] All calls must be recorded

2] Calls must be stored and archived for a minimum of 6 months or the length of the contract between you and your customer

3] Best practice must be adopted when Quality monitoring calls and endeavors demonstrated to improve staff performance

RECORD.pdf 301.71 kB

Foehn offers robust and reliable VOIP systems based on Asterisk and can boast many successful deployments that we continue to support today.

With user friendly, simple interfaces it is a suitable choice for small and large sized enterprises alike and is often the preferred option for multi-site organisations and call centres where a higher degree of customisation and flexibility is ideally required.

Why Go For A Foehn Asterisk-Based VOIP System?
1. It is based on the powerful, open source platform Asterisk.
2. It will scale easily to suit your business needs.
3. It has the flexibility to do what you want it do.
4. You get a system that is great value for money.
5. You have the freedom of choice on hardware and architecture.
6. It's feature-rich and benefits from constant innovation.
7. Simple and Intuitive User Interfaces.

AsteriskSystemsFromFoehn.pdf 187.97 kB

GroomerII is offered as a cost-effective, signalling and media gateway for any telco or service provider function where there is a need for SS7-to-SIP voice network connectivity.

GroomerII_datasheet_issue4.pdf 210.59 kB

Hosted IP PBX and IP PBX Overlay give your business advanced
telephony capabilities, without the expense of purchasing a
new phone system or upgrading your existing in house PBX.

Hosted_IP_PBX_Web.pdf 914.60 kB

Our managed telephony service, Unity IP Voice, is a hosted voice service designed specifically for businesses. Unlike the traditional approach of installing a physical PBX system at each office, all telephony switching equipment is hosted at our secure, highly available data centre facilities. The voice service is then delivered over our LANnet IP network direct to your offices, with IP phones connected to your office LAN. This network-based design is particularly suited for dynamic and growing organisations as it can be quickly changed to fit your requirements, and staff at home or remote offices get exactly the same functionality as their head office colleagues.

For companies looking to move to IP Telephony (VoIP), particularly multi-sited organisations, hosted IP Telephony (VoIP) can offer significant cost-saving, as well as increased operational efficiency, resilience and business continuity.

For more information: IP Telephony

51% of organisations believe that unified communications capabilities will be standard in 2012.

Gradwell's Hosted Unified Comms service changes the way you communicate within your business by focusing on the individual user, and not their number.

It provides a consistent single view of the status of colleagues across mobile, desktop phone and computer based softphone, so that you get your calls on the device you are currently using, and if you make a call on your mobile, then colleagues using a desk based handset will know you are engaged.

Hosted Unified Comms offers customers a complete mobile phone system so that all the traditional functionality associated with the office PBX is now available on your mobile

http://www.gradwell.com/phoneservices/multiuser/hosteduc

Gradwell Hosted Unified Comms.pdf 59.19 kB

Amongst Gradwell’s full range of internet infrastructure products for small businesses, the award-winning hosted VoIP offers significant savings and flexibility. Packages start from just £4 a month, saving £7 a month against standard BT line rental, as well as providing flexible contracts, sensible, low cost call pricing and a control panel that allows users to customise their set-up.

Features, such as time of day routing, enable businesses to send their calls to an out-of-hours service, hunt group or on-call employee, making sure calls are answered by a real person and not impersonal voicemail.

http://www.gradwell.com/phoneservices/multiuser

Gradwell Phone Services.pdf 61.54 kB

Our ability to delvier significant performance improverment by aligning your UC to your IT infrastructure is where we add value.

We idenitfy effeincy savings and ensure that the UC solution is robust and can be properly supported by your business.

We work with a range of partners, including Vidyo, Mitel, Samsung, Cisco, Riverbed, VMware, EMC, Pano Logic, and Microsoft.

Visit us on stand 602 for interactive demonstrations and practical solutions.

Transform your business communications

With interoute One you can manage your voice calls as easily as you manage your email. Take advantage of the savings that VoIP offers by creating a secure, unified communications tool. And quickly transform your business communications for the better.

Interoute One.pdf 336.49 kB

MESSAGEmanager has undergone interoperability testing by Avaya and other telephony vendors to confirm our ability to deliver proven, flexible and reliable solutions in IP environments.

MM_T.38_IP_Fax_Solutions_for_Avaya.pdf 469.06 kB

MESSAGEmanager/ICON

MM_T.38_IP_Fax_Solutions_for_Cisco.pdf 439.95 kB

Grey Convergence have designed quick starts to get your organisation running quickly and effectively with Communications Server 2007 R2, with options to expand and enhance the platform in the future. Split in to blocks of functionality you can pick and choose what your final deployment will include.

Grey Convergence Microsoft OCS 2007 R2 Quick Start Overview.pdf 690.52 kB

Mobility XE is a software-only Mobile Virtual Private Network (Mobile VPN) that provides secure, continuous remote access to network resources and applications from mobile devices over any wired or wireless IP-based network. Industry-leading Mobility XE enables organizations to maximize the productivity and management of their worldwide mobile workforces, deliver flexible remote access, and safeguard the security of their data and networks and using Mobile Network Access Control (NAC).

NetMotion_Mobility_90_Datasheet.pdf 234.19 kB

Designed to effortlessly scale from large SMEs to global businesses, Proteus Enterprise offers managers, who are focused on gaining the optimum efficiency and cost effectiveness from their telecoms systems, all the information they need. In addition the system delivers a comprehensive business tool to combat the increasing risk of fraud and internal abuse.

Proteus Enterprise achieves this by monitoring network efficiency and bandwidth utilisation, helping to manage employee productivity and detect and discourage employee misuse of telecoms systems.

Proteus Enterprise is capable of collecting call data in real-time or in a scheduled manner from multiple countries and costing calls using multiple carriers and currencies.

Interfaces with all traditional (PBX) and VoIP switches and has true IP connectivity

Utilises a sophisticated web browser dashboard-style interface with user-defined security levels, allowing access from any point on the company’s Intranet

Includes more than 60 standard report templates and a powerful filtering system

Enables auto-scheduling and e-mail delivery of reports

Real-time monitor for instant access to call information

Allocates and reports on costs and usage throughout the organisation

Measures call traffic for optimum provision of network capacity

Monitors calls against user defined criteria to identify abnormal use or abuse of telecom network facilities

Integrates with other Lightweight Directory Access Protocol (LDAP) compliant databases

Proteus Office 6.JPG 327.95 kB

For IP and converged telephony solutions, Aculab's Prosody product range provides feature rich,hardware- and software-based media processing, call control signalling and PSTN connectivity. The portfolio has been specifically designed to enhance a range of communications platforms and solutions.

media_processing_datasheet_issue5.pdf 169.45 kB

Aculab offers Signalling System Number 7 (SS7) and SIGTRAN signalling software as part of its extensive range of protocols, allowing users to directly connect switching, media processing and signalling platforms to a carrier’s network – via TDM and/or IP-based signalling transport. The SS7 and SIGTRAN protocols are suitable for worldwide deployment using Aculab’s complete range of cPCI, PCI and PCIe boards.

SS7&signalling_datasheet_issue3.pdf 86.50 kB

Market leading Internet and telecom servies at competitive rates, backed up by outstanding support.

4803 - Spitfire Services.pdf 355.46 kB

It's more than just a phone system, it’s a better way to communicate.

Download the product brochure to find out more.

Foehn is UK reseller and integrator of Switchvox.

switchvox4_5.pdf 3.15 MB

What is UC and how can it work for your business?

UC_Product_Sheet_Web.pdf 906.09 kB

InTechnology's hosted Unified Communications solution is a UK first, consisting of Hosted Microsoft® Office Communications Server, Hosted Microsoft® Exchange and our Hosted Broadsoft Broadworks IP Telephony platform. By combining these services we have created the UK's only Hosted Unified Communications Service with enterprise IP Telephony.

As an integrated solution Unified Communications can greatly reduce the time, cost and frustration associated with unnecessary delays in decision making. Bringing together all the tools of communication we use and allowing users to make decisions on how to communicate with each other, based on the presence status of their contacts.

For more information: Unified Communications

Unified Desktop provides the opportunity for UK organisations to take advantage of the latest Unified Communications technologies without the need for expensive upfront capital investment by presenting a hosted managed service model which can be purchased on a monthly basis.
Unified Desktop includes the latest voice and collaborative technologies from a world class portfolio of solutions which have previosulky only been availble as on premise solutions.

The portfolio includes Microsoft Office Communications Server 2007 R2, Microsoft Exchange 2007 and VoiP telephony Voice.

This extensive range of services is avaialble to both end users and channel partners.

Please download the accompanying Unified Desktop brochure for further information.

FINAL_UnifiedDesktop.pdf 2.57 MB

Did you know you can read your voicemail messages?

The Gradwell team is constantly innovating, bringing useful add-ons to make their customers’ lives easier. One of their latest neat products is a service that turns your voicemail messages into text and delivers it as an email or SMS message to a mobile phone, whichever one is best for you.

This means you can receive your voicemail message wherever you go, all for only £3 per month.

http://www.gradwell.com/phoneservices/voicetotext

SmartRecord IP is a carrier-class, VoIP call recording solution. It eliminates the need for premise-based recording equipment, lowering total cost of ownership significantly. Its unique patent-pending voice recording technology overcomes the complexity of network integration experienced with packet-sniffing recorders. Its white-labeled and multi-tenant architecture make SmartRecord IP the ideal choice for hosted VoIP providers.

Businesses, call centers, enterprises and the public sector all face increasing requirements for call recording to meet regulatory, quality management and legal demands.

SmartRecord IP uses a unique approach to capture telephone conversations. The technology helps eliminate costly network changes or the deployment of multiple premised-based recorders by acting as a central recording device within the network.

SmartRecord IP VoIP Call Recording offers a variety of benefits to both the service provider and their customers including Low Total Cost of Ownership, High Recurring Revenue Product and Low Impact Installation.

CTI Group SmartRecord GO.jpg 4.03 MB

With voipGATE, you benefit from cost efficiency, the highest quality of services and a range of
options giving you the control of your communications. With voipGATE your investment in your communication can be adapted to your business development.

Gain in flexibility and Mobility
With voipGATE’s softphone you can call anytime, anywhere, anyplace. We also provide you with complimentary features such as: address book,chats, SMS etc….

Phone Numbers – Control your own communications!
With voipGATE you can expand your presence in local markets by setting up your virtual office using our great range of phone numbers. Let your international customers and suppliers reach you easily without paying international call rates.

Always reachable and flexible
With its Webphone and Click 2 Call Services, voipGATE provides you with the perfect tools to enhance your communications and to always be in touch with your customers. It is also a
great way to streamline your processes and expand your business

voipGATE is actively seeking partners worldwide! It’s your chance to benefit from this outstanding business opportunity. With voipGATE Partners, we provide you the program that best suits your buisness.

A simple referral program makes your web site earn money - 24 hours a day, 7 days a week!
We supply all the operational services such as phone numbers, communication networks and
billing information for your clients. Join voipGATE's expanding Reseller programme today.

voipGATE offers A-Z termination services aimed at VoIP solution providers, ISP's, Call Centers or
high volume Customers... You benefit from our personalised customer service with cost
effective wholesale pricing. You take care of your business and voipGATE manages your
communications with quality, efficiency and stability.