If you look carefully, a very powerful trend is emerging. US Government sponsors Open Source technology, UK Government recommends wide spread Open Source adoption.
The European Union has developed a strategy encouraging Open Source technologies . The wind of change is not only apparent within the Public sector, but also private enterprise. If you Google Open Source adoption you will see the absolute confirmation of this latest technology revolution. Massive corporations globally are now switching and trusting Open Source applications to manage their customers, run their customers, run their networks and handle telephony and Contact Centre process.
It is therefore crucial to ensure the same due diligence is applied when selecting an open source application. of course it substantially lowers the price of the the chosen solution but now it also delivers all of the features of comparable products.
How can Open Source technology and in particular Telephony, Contact Centre and CRM applications benefit your business?

Looking at the latest trends in the Wireless & Mobile industry. How people are using mobility for business success. Best practices in rolling out and managing mobility solutions

• The expanding role of mobile apps in business efficiency
• Trends and case studies in mobile enterprise apps
• The future of enterprise mobile apps and what should be on your radar

Microsoft Unified Communications technologies bring messaging, voice and video to the applications and devices that people use every day. Office Communications Server includes components that support VoIP and Conferencing such as front-end servers and pool configurations, VoIP, conferencing and perimeter network configuration and components, as well as conference protocols and call flow. Effectively underpinning real-time conferencing hosted on servers inside your organization’s firewall, with full-featured VoIP and PBX capabilities requires a network infrastructure that is smart, secure and scalable. This session will describe the latest application delivery techniques to ensure high-availability, while protecting your communications services investment from capacity-limited obsolescence, as well as malicious threats and attack.

Enterprises world-wide are adopting Voice over Internet Protocol (VoIP), IM, online video and other Unified Communications (UC) applications for communications cost-savings, and business continuity.

However, VoIP and UC networks have their own unique security challenges. In this presentation, we will discuss vulnerabilities and solutions. Attendees will glean valuable information on many UC vulnerabilities and risks, tools used -- and protection measures.

Aculab will feature ApplianX, a range of single purpose, 'plug and play' appliances designed to facilitate and support the utilisation of technologies such as VoIP, video, mobile, TDM and fax. ApplianX helps enterprises to reduce operational costs, extend the life of existing, TDM-based equipment, and take advantage of Web and IP-based services, and SIP endpoints. Products include the ApplianX IP Gateway and the ApplianX DPNSS-to-Q.SIG Gateway. AT UC10, Aculab is announcing the ApplianX M...

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Braxtel Communications have been delivering simple and sophisticated contact centre software through the channel since 1997. The Braxtel philosophy is clear,provide complete support to resellers from Pre sales visits and demonstrations right through to project management and customer support. This will allow partners to grow into new markets and new technologies without the burden of investing time and money up front. Braxtel have thousands of world wide corporate and SMB customers already...

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DeviceAnywhere is an award-winning company that provides a simple route to mobile application testing, test automation, QoS monitoring, application certification and post-development support. – enabling organizations worldwide to bring better mobile content to the market faster than ever before. DeviceAnywhere supports 2000+ devices on over 30 different carrier networks.

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Dialogic offers gateways that connect IP networks to PBXs and the PSTN in carrier and enterprise markets. Dialogic® products have been tested for interoperability, are easy to install and manage, and have been deployed in a many environments such as UC, FoIP Servers, IP-PBX PSTN access and SIP Trunking.

View Dialogic (UK) Ltd's full profile

Digium Inc., the Asterisk® Company, created, owns and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Asterisk Business Edition and Switchvox IP PBX software to power a broad family of products for small, me...

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Emertec distributes the award-winning Asterisk-based range telephony products from Xorcom; patent-pending ViBE software which allows you increase the density of VoIP calls and improve QoS on your network and a range of excellent value VoIP phones and routers, some unique to UK.

View Emertec Limited's full profile

As Europe’s Premier Solutions Partner for Digium Asterisk, Foehn is the leading provider of custom-built PBX and UC solutions based on Asterisk and also offers consultancy and system support for Asterisk-based systems. Foehn was awarded its partner status by Digium, because of the company’s demonstrated ability to design and deploy successful large-scale communication solutions based on Asterisk – the world’s most popular telephony toolkit. Foehn has notable Asterisk references in call ce...

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About Forum Nokia Nokia's global developer program, Forum Nokia connects developers to tools, technical information, support, and distribution channels they can use to build and market applications around the globe. From offices in the U.S., Europe, India, Japan, China, and Singapore, FNDC provides technical and business development support to developers and operators to assist them in achieving their goal of successfully launching applications and services to consumers and enterprises.

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Sangoma is the premium provider of voice and data connectivity components for software-based communication applications. Sangoma's data cards, voice cards, gateways and connectivity software are used in leading PBX, IVR, contact center and data-communication applications worldwide – providing a comprehensive toolset for deploying cost-effective, powerful, and flexible software communication applications. Sangoma works with Open Source Telephony: Asterisk®, callweaver, FreeSWITCH, Yate. Emp...

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VoIPon Solutions UK Ltd. distributes the world’s market-leading voice over IP equipment and services to businesses. Looking globally for inspiration, the company led the UK market into the Voice over IP space and is one of the most established companies in the region. By bringing best-of-breed equipment and standards of service to businesses both within the UK and abroad, and empowering its knowledgeable staff to build relationships with its customers, VoIPon helps businesses reduce the total...

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Foehn Brings Average Call Time Down By 10 seconds

UQConsult.pdf 2.53 MB

“This renewal aims to keep existing functionalities, but also and above all to develop new services for our customers, particularly by taking pictures of the tasks done using the new snapshot functionality. We also want to communicate faster with our field force thanks to wireless synchronization, and to secure productivity gains thanks to enhanced mobile applications."

Foehn Implement Skype For Asterisk UC Solution for The Symbian Foundation

Symbian.pdf 409.76 kB

Westcon Group required a way of ensuring reseller/partners were being routed quickly to the correct person within their customer support division. They wanted a to differentiate between technical and commercial calls and also between the many product groups that the callers would need to talk to.
They decided on the Braxtel Fluency IVR with powerful speech recognition . Callers simply speak the name of the suppoort group or person required and are immedialtely routed to that destination.

Customer Technical Support Center Case Study Final Version.pdf 322.62 kB

Contact Q is the most powerful Open Source Contact Centre available today. It combines powerful enterprise fuctionality with the low cost implementation associated with true Open Source technology.

Indeed Contact Q can be downloaded free of charge from the braxtel website

Braxtel ContactQ V1 0 Data Sheet (2).pdf 380.53 kB

A great white paper that looks at the growing market of Open Source Telephony.

Download from Digium's site here.

https://www.digium.com/en/supportcenter/documentation/viewdocs/telephony

Automatic Call Distribution delivers a powerful solution for all Customer Contact Management with two guiding principles, enhanced Productivity and complete business accountability.

1] Enhanced Productivity- To ensure more customers are professionally dealt with by the best qualified people within the organization, maximizing staff talk times during an average day and automating much of the business process allowing personnel to focus on more productive tasks

2] Complete accountability- No other software within a company department provides such complete Management information in both a Live and Historical manor to allow companies to make informed decisions on the Service levels they are aiming to deliver and the staff head count required in achieving this goal.

Once deployed most organizations tend to utilize the ACD/Contact Center to build a cohesive strategy for growth, maintaining customer loyalty and increasing revenues

ACD.pdf 380.50 kB

Do you need to Record telephone calls? If you are governed by Financial services legislation than legally yes! But if you wish to drive staff improvement and customer accountability than Recording all transactions and using this information to improve your business strategy is a massive benefit.

The following compliance statements apply when handling financial transactions:

1] All calls must be recorded

2] Calls must be stored and archived for a minimum of 6 months or the length of the contract between you and your customer

3] Best practice must be adopted when Quality monitoring calls and endeavors demonstrated to improve staff performance

RECORD.pdf 301.71 kB

Is there anything it can't do?
Take a Windows PDA with 3G HSDPA.
Add more radio capabilities with GPS, WiFi and Bluetooth®.
Give it a camera and a full VGA display.
Design it with Natural Task Support™ the best ergonomics in the business.
Now drop it on to concrete from five feet. In the shower.
Pick it up and get to work.
You've just invented the Ikôn

Ikon_Spec_Sheet_A4_EN.pdf 2.24 MB

NEO is small. Very small. But it takes no prisoners.
Retail.
Postal and Courier.
Warehousing and Distribution.
Supply chain.
Arenas and sports venues.

NEO plays a key role in them all, every day. And they love it.

Is NEO the most compact, intelligent, rugged handheld computer around? Quite possibly...

NEO_Spec_Sheet_A4_EN.pdf 2.12 MB

Something’s very wrong if you have to throw out your fleet of handheld computers just because your needs change.

At Psion Teklogix, we take a different approach. The WORKABOUT PRO has hardware expansion slots that make adding new modules fast and easy -- there’s a whole range of add-ons already available -- everything from fingerprint scanners to the largest selection of RFID readers on any handheld device. Period.

It just might be the most flexible, intelligent, rugged handheld computer ever made...

WORKABOUT_PRO_Spec_Sheet_A4_EN.pdf 2.15 MB